Raid reward not send, anyone?

colo

Hi, lot of people of my guild didn't receive T7 reward for Friday raid.

Do you guys have the same issue?

Many thx

Mojavelandbaron

So far hasn't been an issue for me.

colo

Ok thanks, I've posted in bug forum, is there other way to get some help?

TMGaming227

This happened to my T7 guild once, contact EA Help and they will refund 60k Guild coins

colo

Ok thx, did contact them still waiting ^^
A simple refund is very disappointing
I hope they can connect rewards

Lar

Happened once to a guild I was in, everyone emailed Ea and they did nothing about it. They said we already got rewards. We never got them. Great customer support like always

colo

I send some tickets (because phone call ticket system doesn't work), i have been told to create a phone call so support can speak directly to guild owner (me).

I've waited 10 minutes for support speak with a technician.
Raid rewards were not sent because "the technician told me that"
Guild coins have been refund.

it seems the rule is : if some people receive raid reward, they send them to other people. If no one receive raid reward, then they refund guild coins.
Next time i will said some people have received raid reward, may be i will have different output.