Dark Side Pack 1 Bugged

So I picked up the game at a friends suggestion. Was really into it and I was offered the 4.99 dark sidepack, thought why not.

purchase went through and no items. Tried everything,nothing worked so I called customer support. Told me I had to wait 24h because of possible server sync issues. I would also need to provide proof of purchase.

Call them back today andprovided proof of purchase. After being tossed around and on put on hold basically was told I am SOL and they can't give me the pack. they put in a request for a refund.

What a pain, avoid that headache.
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