Got the same issue here.
It's not only related to tutorial. Once you use whole your energy somehow you can go through it and log with your account - Of course if you are a new player it's not a solution for you.
After skipping a tutorial I can do simulations but whenever I try to play a challange battle. I got this issue. It didn't happen for me at events (Yoda, Bistan), arena, galactic war and regular battles.
***NOTE FOR PEOPLE MOVING FROM XPERIA DEVICE TO NE XZ*** - If you are trying to link to your google account for starwars AFTER moving from another xperia device AND suffering the crash issue on the tutorial please follow the below steps:
1. download Xperia Transfer on BOTH phones
2. Initiate the transfer including APP DATA from your old phone to your new one
3. try loading the Game again on your XZ and it should come up wiht the google account link
I found this out after i had the same issue crashing on level 2 of the Tutorial battles - i lost patience and tried the transfer again, something must copy over from the local appdata that caches your google login linkages
IF your old device is not xperia, the xperia transfer app may still work for you as it give options for iOS, Android Xperia and some other
***NOTE FOR PEOPLE MOVING FROM XPERIA DEVICE TO NE XZ*** - If you are trying to link to your google account for starwars AFTER moving from another xperia device AND suffering the crash issue on the tutorial please follow the below steps:
1. download Xperia Transfer on BOTH phones
2. Initiate the transfer including APP DATA from your old phone to your new one
3. try loading the Game again on your XZ and it should come up wiht the google account link
I found this out after i had the same issue crashing on level 2 of the Tutorial battles - i lost patience and tried the transfer again, something must copy over from the local appdata that caches your google login linkages
IF your old device is not xperia, the xperia transfer app may still work for you as it give options for iOS, Android Xperia and some other
Hya!
We're sorry to hear you're experiencing this issue.This has been flagged as a bug and is being investigated, but in the meantime, a player on the forums has provided this temporary solution below:
Found a temporary work around, in the Android Settings, go to Memory and Storage, and then Advanced via the menu. Select the keep cache option and place a checkmark next to Star Wars Galaxy of Heroes. Once done you can play battles without the game crashing.
I have tried you temporary work out and its still useless. After pressing the "battle" button then the game do the loading then the game crash without even entered the battle.
Hya!
We're sorry to hear you're experiencing this issue.This has been flagged as a bug and is being investigated, but in the meantime, a player on the forums has provided this temporary solution below:
Found a temporary work around, in the Android Settings, go to Memory and Storage, and then Advanced via the menu. Select the keep cache option and place a checkmark next to Star Wars Galaxy of Heroes. Once done you can play battles without the game crashing.
Even with "keep cache" option its still crashing.
im sick of losing arena battles because of it.
it has been a while now.
I have Xperia X Performance, my battles started crashing when I upgraded to 7.0 nougat. Cant even play on my alts atm since Im stuck on campaign battles. Losing arena battles on my main, also I hear static noise in audio. Crashes occur after choosing your team and at loading the battle. Tried keep cache and reinstalled swgoh.
Hi. I just changed my phone to a XZ and I can't finish the tutorial as described in the previous post. I tried the various solutions but nothing worked... Any news on this bug ?
Edit : I could connect to my account by depleting my energy but I can't do any characters battle once logged only sim.
Ships battles are fine.
Has anyone else also noticed static in the audio while playing? Nougat doesn't resolve this issue or the tutorial crashing. The "Keep Cache" work around doesn't work for me.
Yes I noticed that. It's mega annoying. I turn off the music all the time. This may be related with audio quality.
A new update has arrived and no word about Xperia :-(
It's such an shame especially that some of us buy crystals and support game.
Oh wait, there was a typo fixed in Sun Fac's Starfighter description :-D
Has anyone else also noticed static in the audio while playing? Nougat doesn't resolve this issue or the tutorial crashing. The "Keep Cache" work around doesn't work for me.
I have this too + battle loading crashes, stuck on some cantina and campaign battles, wasting arena battles, sometimes it does work, even get crashes in galactic wars but I keep trying till it works. These bugs started for me when I upgraded to nougat on xperia x performance. I have my thread and they got my ally code but no progress so far. I wish I had these bugs before I spent any money lol I would have quit already but I cant now after spending so much lol. They are losing potential players this way.
I guess, a lot of people are waiting, that the bug gets fixed.
Now, after buying the same phone i'm kind of angry about this. Of course, i didn't check the internet, if the game is working on this phone -.-
I'm not sure, how long I want to wait to get it fixed. And I guess, I'm not the only one who has spent money for this game.
So, come on, EA! You are such a huge company! GET THIS FIXED!!!
Am facing this same issue on my Xperia XZ and raised a separate ticket almost a month ago. EA really need to get their act straight and be more serious about fixing this bug rather than just talk about it being a work in progress and post temporary solutions that do not even work!
Hello EA, its has been some time now!!! And you guys keep fixing other bugs and ignore this serious **** of bug which makes xperia XZ user cant play this **** game. We pay money for this game so this is how you guys treat us as player n buyer?
I still get crashes from certain sceneries or settings persistently. Sony xperia x performance, crashes started after nougat update. Persistent crashes and audio issues. This is taking too long.
Are there any other phones with Nougat with this problem too?
But, yes, it takes much too long. I'll get my Samsung Galaxy S6 back on Monday, just to play this game, but this is not a real solution -.-
Can we atleast have an ETA on the bug fix? Very much considering quitting entirely since my SIM tickets are almost out, absolutely shameful how we have not got any updates regarding such a critical issue in more than two weeks.
Having the same problems on my new XZ, randomly crashes all the time. Also, experiencing the audio static others have mentioned. At least add these issues to the tracked bugs list!
Replies
Daily Activities.
Light Side Battle.
Battle.
Out of game.
Maybe this phone is to weak ?
Can someone help?
I must use 2 Phone to Play Star Wars.
Phone A is hotspot. Phone B Connect hotspot And Play Star Wars.
It's not only related to tutorial. Once you use whole your energy somehow you can go through it and log with your account - Of course if you are a new player it's not a solution for you.
After skipping a tutorial I can do simulations but whenever I try to play a challange battle. I got this issue. It didn't happen for me at events (Yoda, Bistan), arena, galactic war and regular battles.
I saw login menu after finish tutorial.
How can i skip tutorial and login before tutorial.
This has been flagged as a bug and our team is working to acquire this model for further testing to determine the issue here. Thanks!
Thank.....
Thanks for accepting this as an bug. Hope fix will be soon.
At least now I know this is not problem with my certain phone.
1. download Xperia Transfer on BOTH phones
2. Initiate the transfer including APP DATA from your old phone to your new one
3. try loading the Game again on your XZ and it should come up wiht the google account link
I found this out after i had the same issue crashing on level 2 of the Tutorial battles - i lost patience and tried the transfer again, something must copy over from the local appdata that caches your google login linkages
IF your old device is not xperia, the xperia transfer app may still work for you as it give options for iOS, Android Xperia and some other
If you have a problem on mobile update. We can play on PC.
Sorry. My english is not good.
COME ON EA.
We're sorry to hear you're experiencing this issue.This has been flagged as a bug and is being investigated, but in the meantime, a player on the forums has provided this temporary solution below:
Found a temporary work around, in the Android Settings, go to Memory and Storage, and then Advanced via the menu. Select the keep cache option and place a checkmark next to Star Wars Galaxy of Heroes. Once done you can play battles without the game crashing.
Even with "keep cache" option its still crashing.
im sick of losing arena battles because of it.
it has been a while now.
Edit : I could connect to my account by depleting my energy but I can't do any characters battle once logged only sim.
Ships battles are fine.
A new update has arrived and no word about Xperia :-(
It's such an shame especially that some of us buy crystals and support game.
Oh wait, there was a typo fixed in Sun Fac's Starfighter description :-D
I have this too + battle loading crashes, stuck on some cantina and campaign battles, wasting arena battles, sometimes it does work, even get crashes in galactic wars but I keep trying till it works. These bugs started for me when I upgraded to nougat on xperia x performance. I have my thread and they got my ally code but no progress so far. I wish I had these bugs before I spent any money lol I would have quit already but I cant now after spending so much lol. They are losing potential players this way.
Now, after buying the same phone i'm kind of angry about this. Of course, i didn't check the internet, if the game is working on this phone -.-
I'm not sure, how long I want to wait to get it fixed. And I guess, I'm not the only one who has spent money for this game.
So, come on, EA! You are such a huge company! GET THIS FIXED!!!
But, yes, it takes much too long. I'll get my Samsung Galaxy S6 back on Monday, just to play this game, but this is not a real solution -.-