So I was in the level 80 bracket and spent all my ally points in an attempt to get her. I was in position 101 with a few minutes left and spent my last set of ally points for a battle. I won the battle losing 2 guys and an error message popped up saying that it failed to record my results. I ended up with my position in 101 and not getting my character
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Something similar happened to me when I went to unlock shoretrooper. I'm so sorry and I know how you feel.
I WANT MY JYN
Maybe because other people were still doing thier last battle...