The current upgrade system for gear is...cumbersome to be kind.
Crafting a subcomponent should take me back to my main item. Right now I have to close it and click in again.
If you own all the components (including subcomponents which need to be crafted), I should be able to push a single button and upgrade to the next gear level. Simple. Clean. Fun user experience.
I've been playing about 2 months and had the fortune to open a 4*Kylo in the first mega pack I bought. I develop software and this tedious process, it grabbed me, would be a great upgrade you could make to improve user, but more importantly: Customer ... experience. (as you know a great deal of your users are not actually customers).
While on the topic; you might also consider allowing us to pick and purchase just the badges we want at a premium. I would be far more inclined to spend $100 on a few characters I want than playing your RNG lottery...
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