How to migrate my account to Google Play
Hello everyone,
I got a simple question. I got a lvl 41 account created on my mobile phone as a "guest" since I didn't have Google Games installed on my phone. I've decided to also play the game on my tablet, so decided to link up my SW:GoH account to my Google Account. After doing that, the game created a new account for me. I almost freaked out! Thankfully after signing out of Google Play my account came back.
Here's the question.
Is it possible to migrate my lvl 41 account from "Guest" to a "Google Play" account?
I got a simple question. I got a lvl 41 account created on my mobile phone as a "guest" since I didn't have Google Games installed on my phone. I've decided to also play the game on my tablet, so decided to link up my SW:GoH account to my Google Account. After doing that, the game created a new account for me. I almost freaked out! Thankfully after signing out of Google Play my account came back.
Here's the question.
Is it possible to migrate my lvl 41 account from "Guest" to a "Google Play" account?
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Replies
Thank you for contacting us again.
As per discussion with the specialist available over here, we have no way to remove the account linked to this googleplay account unfortunately - if you wish to link with googleplay you will need a new googleplay account.
In case if you are still facing the issue or have any other query, please don't hesitate to contact us back with a new case ID.
Thank you once again for your patience and understanding. Have a great Day.
To sum it up, the game screw up and instead of linking the right account, creates a new one, that no one can do anything about! Yeah sure, thats fair! Thanks, i left HoDA for the same reason! Thanks Capital Games, you guys are GREAT!!!!
And now the final answer, and after that it's marked as resolved by them!!! And of course there is, no link to re-open the issue, no way to appeal, as soon as your device is gone for any reason, your account is gone forever! Proggress? Who cares, you are just wasting time here! OH, if you bought something, then yeah, maybe!!!
Thank you for your reply.
With reference to the detailed discussion with the specialists, we can't merge or progress an account for the gamer. If you had made purchases on the first game, then we can assist you with those. But progress can not be transferred from one to the other, and progress can not be directly updated for an account either.
I hope that your issue is now resolved. In case if you are still facing the issue or have any other query, please don't hesitate to contact us back with a new case ID.
Thank you once again for your patience and understanding. Have a great Day.
How do you sign in the guest account?? In my case, I wanted to run multiple games simultaneously..
How does this solve the original problem?? When you take a leveled up guest account and then choose sign into Google play, even if you have never signed in with the game before, it ignores your leveled up account and starts you back at Level 2, but carries over your Guest account username. I am looking for a way to have my Guest account linked and transferred, WITH ALL MY PROGRESS, to my Google play account. I'm not trying to 'add the accounts/progress together' because that would be cheating. Once my guest account is linked on the Google account it will be backed up.
I dont recal the game ever asking me to link my acct so is my acct safe???????
I mean if i delete the app or get a new phone, how can i recover my acct???
So im screwed then????????
So my issue is there was never an option for me to link my game to a google acct (nor do i even hve one) just my facebook. So now im afraid if i get a new device or lose the app an redownload i wont be able to recover my game. Any help is appreciated
Player Cassimus described this proces for other Capital Games game HoTA.
1) Go to accounts.google.com
2) Create an account
3) You can set up a new gmail account, or link an existing non-gmail account to be google-enabled (my selection, as I have enough different email addresses already)
4) On your Android device (outside of the game), go into settings - accounts, and add account
5) Select google to add your new google account to your device
6) Select existing, then enter the email address and password of the new google account that you created
7) Now in-game, click on the gear, and select login
8) Choose the new account that you just added to your device
9) The game will walk you through setting up the google play aspect of the account
10) The game will ask if you want to connect (to an existing player profile), or start a new one. Select connect, which will bind this google email account to your existing guest player account
My memory tells me in the last step the game asked me if i want to play as a guest or start new game with player level 0 and by choosing second option i migrated my player level 32 game.
I've been playing on a Guest Account and tried to connect to Google Play to make my progress safer. It freaked me out by asking if I wanted to start a new game or continue with my level 0 account. I force closed the app and tried to sign out of Google Play without any luck, and when I was back in again, I had to go through that ruddy tutorial again. Once through that I went back to the Guest Account to recover my progress, but I still don't know how to link the progress safely. I'm afraid to try the above step in case something horrible happens, so a few people corroborating the above would be very handy!
I have a ticket open with EA to call me, but I have zero faith in them to resolve anything. They've been the worst technical support team I've ever encountered.
This is a major issue, go look at the many Play Store reviews seeing players quit over this issue of losing their data is they want to move to another device!!!
This is game breaking!!!
I am in the process of upgrading my phone and same I have of transporting my account into the new phone. I guess,
I saw somewhere in one of the forums, that EA support had mentioned, that in a future upgrade they will allow the Kids accounts to sign into their parents account.
Till then I guess, my kids will have to either abandon their level 75 in my current phone and start all over again in my new phone. Not sure we have the time and patience for that.
OR
We will have to continue playing my game on the old phone when in WiFi, till EA provides with the upgrade that allows Kids accounts to sign into a parents account.
The guest account is tied to the android ID of the phone till linked to a google account. If you would like a little more detail PM me.