I am unable to sync my account with SWGOH

I have an account and can login.

Player ID: Gaidal Cain
Ally number: 639858822

However when I try to sync it says player ID not found.

I've copy and pasted my name directly from my game screen (it's not even a difficult name to write) but still no dice.

Is this common? Any way I can fix this?

The only thing is that I changed my name a couple weeks after starting the game to Gaidal Cain. What it was previously, I have no clue.

Could it be asking for my old user name? I've had my current one for at least 9-10 month so I don't see how that is possible but it's the only thing I can think of.
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