Insigth to this issue:https://forums.galaxy-of-heroes.starwars.ea.com/discussion/123684/crash-issue-what-happens-with-the-ram-during-play#latest Performance enhancing techniques:https://forums.galaxy-of-heroes.starwars.ea.com/discussion/124983/community-project-7-ways-to-delay-heroes-crashing#latest Megathread:https://forums.galaxy-of-heroes.starwars.ea.com/discussion/120540/game-crash-freeze-issues-new-patch-7-3-related-only-mega-dev-response#latest
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Try Frorce restart your phone.