Our guild Unrelenting Force did not receive the 150K raid tickets announced in the update. Did any other guilds have this problem? I have submitted a ticket but got a reply from Harmond saying that no bug had been reported so it was working as intended.
Very disappointed that EA did not even check out our guild as they would have seen that we don't have tokens so would have been an easy fix.
Was told to post here so a dev will see it and investigate.
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I have since resumed the ticket through their chat system and allegedly it has been escalated to the specialist support team.
Will see what happens but looks as if there was s a bug that will penalize guilds that changed leader between the 22nd February and the Sith raid update.
Is it really that difficult to offer effective customer service?
Or am I just being cynical?
Yes you are being overly cynical... becsuse as you said...
A little patience goes a long way.