Same issue. I was promoted to Kyber 3 after my last round and got rewards for Aurodium 4, but it says Kyber 4 for some reason. I’m missing out on 595 crystals and 1,040 grand currency.
I got info that i finished in kyber 4.got rewards from kyber 4. And i will start next gac in aurodium 1. Why? I started season in kyber 4, won 6 rounds, lost 6 rounds. So why i go to aurodium?
Wow. As a matter of fact i did not even check the reward before hitting "claim". (I know, misplaced trust from my side) how do I check now if I got the correct reward?
Team is aware and has eyes on it and are investigating it! Thanks everyone for reporting this.
Once they figure out how to resolve it, please say it here if we have to log a ticket individually, or if you can push out the missing rewards+compensation in mass, automatically.
Team is aware and has eyes on it and are investigating it! Thanks everyone for reporting this.
Doesn't fill me with confidence since they've been "investigating" the TIE Echelon for 8-WEEKS now and still not a single further word on the situation, should we expect the same with this "investigation"
Team is aware and has eyes on it and are investigating it! Thanks everyone for reporting this.
Hi, i
My problem with gac is little different. I started season in kyber 4 with skill rating 3009points.i won 6 rounds, lost 6 rounds. I received info that i finished in kyber4, rewards were for kyber4, but i went down to aurodium 1. How is that possible? My skill rating is 2955. Very strange. Also i checked swgoh.gg gac scorings and in period from 4th april to 4th may score was going down 7 times and 6 times up, shouldnt be ther 12 changes of skill rating according to numbers of rounds during season? I already post ticket and contacted support but nothing so far. My ally code 414528619
Team is aware and has eyes on it and are investigating it! Thanks everyone for reporting this.
Hi, i
My problem with gac is little different. I started season in kyber 4 with skill rating 3009points.i won 6 rounds, lost 6 rounds. I received info that i finished in kyber4, rewards were for kyber4, but i went down to aurodium 1. How is that possible? My skill rating is 2955. Very strange. Also i checked swgoh.gg gac scorings and in period from 4th april to 4th may score was going down 7 times and 6 times up, shouldnt be ther 12 changes of skill rating according to numbers of rounds during season? I already post ticket and contacted support but nothing so far. My ally code 414528619
According to the latest .gg you ended up in K5 after the last round:
Team is aware and has eyes on it and are investigating it! Thanks everyone for reporting this.
Hi, i
My problem with gac is little different. I started season in kyber 4 with skill rating 3009points.i won 6 rounds, lost 6 rounds. I received info that i finished in kyber4, rewards were for kyber4, but i went down to aurodium 1. How is that possible? My skill rating is 2955. Very strange. Also i checked swgoh.gg gac scorings and in period from 4th april to 4th may score was going down 7 times and 6 times up, shouldnt be ther 12 changes of skill rating according to numbers of rounds during season? I already post ticket and contacted support but nothing so far. My ally code 414528619
According to the latest .gg you ended up in K5 after the last round:
Team is aware and has eyes on it and are investigating it! Thanks everyone for reporting this.
Hi, i
My problem with gac is little different. I started season in kyber 4 with skill rating 3009points.i won 6 rounds, lost 6 rounds. I received info that i finished in kyber4, rewards were for kyber4, but i went down to aurodium 1. How is that possible? My skill rating is 2955. Very strange. Also i checked swgoh.gg gac scorings and in period from 4th april to 4th may score was going down 7 times and 6 times up, shouldnt be ther 12 changes of skill rating according to numbers of rounds during season? I already post ticket and contacted support but nothing so far. My ally code 414528619
According to the latest .gg you ended up in K5 after the last round:
According to the message with rewards it was kyber 4. But yes according to game it was kyber 5.
Do we have to do something to get our rewards fixed? Are they gonna fix it and push it out to everyone? Not much has been said or addressed for such a big issue we are in the dark
Do we have to do something to get our rewards fixed? Are they gonna fix it and push it out to everyone? Not much has been said or addressed for such a big issue we are in the dark
Good luck! I still have discrepancies from 1st and 2nd GAC rewards after the change, I've asked here a few times, never heard back, same goes for support.
he already said in an upcoming update we will get the rewards, so lets wait until the next update...
In an upcoming release we will be providing the missing rewards to those people who were affected.
Thank you for your reporting of the issue and your patience.
he already said in an upcoming update we will get the rewards, so lets wait until the next update...
In an upcoming release we will be providing the missing rewards to those people who were affected.
Thank you for your reporting of the issue and your patience.
The community managers have a bad habit of saying things and then never following up on them.
he already said in an upcoming update we will get the rewards, so lets wait until the next update...
In an upcoming release we will be providing the missing rewards to those people who were affected.
Thank you for your reporting of the issue and your patience.
The community managers have a bad habit of saying things and then never following up on them.
I agree, but this is a case where they aknowleged the issue (above) then replied in the main dev post post that reward will come in a later update (which is a follow up to then investigating)
So knowing there is a new update today there is a good change the rewards come today as well, and if they dont okay lets ask them for a new update.
So in summary yeah they said something and followed up. Now lets see if they follow through with what they said about rewards coming
Executor event coming up in a few days....CG better remedy this as those crystals will be heavily needed
Didn't something similar happen with crystals just before an executor event? Not being sarcastic, but that make-good (or whatever it was called) didn't happen till after the executor event, right?
he already said in an upcoming update we will get the rewards, so lets wait until the next update...
In an upcoming release we will be providing the missing rewards to those people who were affected.
Thank you for your reporting of the issue and your patience.
The community managers have a bad habit of saying things and then never following up on them.
I agree, but this is a case where they aknowleged the issue (above) then replied in the main dev post post that reward will come in a later update (which is a follow up to then investigating)
So knowing there is a new update today there is a good change the rewards come today as well, and if they dont okay lets ask them for a new update.
So in summary yeah they said something and followed up. Now lets see if they follow through with what they said about rewards coming
And see now we had the update with no reward or news, so now asking for the follow up again makes sense
It's been over a week and you owe a lot of people crystals... You've pushed an update with no mention of the issue. I could use 500 crystals for conquest refreshes.
A message from the Community Manager regarding an ETA would be nice. Please
It's been over a week and you owe a lot of people crystals... You've pushed an update with no mention of the issue. I could use 500 crystals for conquest refreshes.
A message from the Community Manager regarding an ETA would be nice. Please
They already acknowledged it. Why would they mention it again in a totally unrelated update post?
Replies
Username: WookieeMeatIsChewy
Ally code: 346-876-561
Ally code is 181-314-532.
It would be actually nice to hear an acknowledgment from CG at least.
Should we claim the rewards anyway?
Any idea if investigation will result in rewards being adjusted?
I would love to buy crystals on discounts but I won't do that if I'm being ripped off on crystals and others rewards from GAC
Once they figure out how to resolve it, please say it here if we have to log a ticket individually, or if you can push out the missing rewards+compensation in mass, automatically.
Thanks!
Doesn't fill me with confidence since they've been "investigating" the TIE Echelon for 8-WEEKS now and still not a single further word on the situation, should we expect the same with this "investigation"
Hi, i
My problem with gac is little different. I started season in kyber 4 with skill rating 3009points.i won 6 rounds, lost 6 rounds. I received info that i finished in kyber4, rewards were for kyber4, but i went down to aurodium 1. How is that possible? My skill rating is 2955. Very strange. Also i checked swgoh.gg gac scorings and in period from 4th april to 4th may score was going down 7 times and 6 times up, shouldnt be ther 12 changes of skill rating according to numbers of rounds during season? I already post ticket and contacted support but nothing so far. My ally code 414528619
According to the latest .gg you ended up in K5 after the last round:
According to info
According to the message with rewards it was kyber 4. But yes according to game it was kyber 5.
Good luck! I still have discrepancies from 1st and 2nd GAC rewards after the change, I've asked here a few times, never heard back, same goes for support.
he already said in an upcoming update we will get the rewards, so lets wait until the next update...
The community managers have a bad habit of saying things and then never following up on them.
I agree, but this is a case where they aknowleged the issue (above) then replied in the main dev post post that reward will come in a later update (which is a follow up to then investigating)
So knowing there is a new update today there is a good change the rewards come today as well, and if they dont okay lets ask them for a new update.
So in summary yeah they said something and followed up. Now lets see if they follow through with what they said about rewards coming
Didn't something similar happen with crystals just before an executor event? Not being sarcastic, but that make-good (or whatever it was called) didn't happen till after the executor event, right?
And see now we had the update with no reward or news, so now asking for the follow up again makes sense
A message from the Community Manager regarding an ETA would be nice. Please
They already acknowledged it. Why would they mention it again in a totally unrelated update post?