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Paladinius · January 22, 2023 4:25PM

Hi everyone. Pardon my English, I'm from Poland. I have a breakdown, the game kicked me out of my account, and I can not go back. The account was linked to Google Play. When I enter the game, there is no choice - to play as a guest or to enter my account. Only new game. What to do?

PrettyFly4QuiGuy · January 22, 2023 4:27PM

Try calling EA support

TVF · January 22, 2023 4:31PM

What's your ally code?

herd_nerfer · January 22, 2023 4:35PM

Try clearing the cache for the app. That usually works for me.

Ultra · January 22, 2023 5:44PM

Paladinius wrote: »

Hi everyone. Pardon my English, I'm from Poland. I have a breakdown, the game kicked me out of my account, and I can not go back. The account was linked to Google Play. When I enter the game, there is no choice - to play as a guest or to enter my account. Only new game. What to do?

What's your ally code? In-game name?

ShaggyB · January 22, 2023 6:38PM

Reboot. Happens to me a lot. Goggle play didnt log you in when game loaded

Darthjobbie · January 22, 2023 6:57PM

herd_nerfer wrote: »

Try clearing the cache for the app. That usually works for me.

This. Every so often i get the same that it thinks its a new game. Sometimes when you get by the intro you can log back into google play. Its annoying but you wont have lost your game.

Bladegunner · January 22, 2023 8:38PM

PrettyFly4QuiGuy wrote: »

Try calling EA support

Don't think they have a Polish department...

Ghost666 · January 24, 2023 2:04PM

Bladegunner wrote: »

PrettyFly4QuiGuy wrote: »

Try calling EA support

Don't think they have a Polish department...

They also don't have a Portuguese dep...i contact them in English and they usually sort it out...
Rebooting the device usually sorts these issues.

New player? Check out the new player index

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