While I appreciate that you announce the "plan accordingly" on the forum.
This is NOT conveyed in the game. Alot of games have a POPUP box that says we will be taking server down in XXX minutes. - This is more useful and helpful to get an INGAME alert.
Not everybody is going to be checking the forum every minute and hour.
Client Restart has recently caused alot of combat missions and deployment missions not to register their points. Members are reporting their combat missions didnt post.
What is being done about these loss of points ?
Absolutely agree. In-game notification would be great so that you don't start a battle you can't finish. I lucked out on this one, having just barely finished a battle before the latest restart.
While I appreciate that you announce the "plan accordingly" on the forum.
This is NOT conveyed in the game. Alot of games have a POPUP box that says we will be taking server down in XXX minutes. - This is more useful and helpful to get an INGAME alert.
Not everybody is going to be checking the forum every minute and hour.
Client Restart has recently caused alot of combat missions and deployment missions not to register their points. Members are reporting their combat missions didnt post.
What is being done about these loss of points ?
Heya AllisonBrock,
We agree this is not ideal nor is it long term sustainable. Ideally, there would be few if any restarts.
We are looking at options, and your suggestion for in game posts among many others. These are not happening soon, but you're on the track.
Regarding players in Combat Missions, we've tested the restarts.
1. Client restarts do not kick you out of Combat missions (or Arena fights).
2. When you complete the fight, it will immediately restart you AFTER your scores are saved to the server.
3. The restarts are inconvenient, but they don't impede battles in progress.
Please double check your total Guild Points to verify.
RT
Development Manager for Star Wars: Galaxy of Heroes
There have been at least 2 in the last 1 1/2 hours, and they are affecting our TB. It's also arena time in Europe. It's hard to think of a worse time for unannounced resets.
Every hotfix/client restart should come with an in-game message that states explicitly what was done. Stealth changes don't foster trust, and not everybody checks the forums every few minutes to see if anything was posted by the devs regarding the restart. The reality is, most of the player base doesn't even check the forum at all. Good communication with the entire player base should be priority #1, not just those that are active on the official forum.
It was announced in the Dev announcements &a news section, but I'm not sure if everyone saw... it would make it more fair to those who were affected though.
The new chat servers are still spinning up. Give em a few mins to propagate.
however, your TB stats should all be working
EDIT: We'll see if the new servers work. Stay Tuned as always!
Still laggy, still hangs.. I'm sorry man.. I'm trying to stay positive.. but the last couple days both in game and out (I live in what's left of Houston) have been rough.. I'm just trying to escape and play a game to relax..
Just wanted to say given what you're going through you're handling this much better than many. Hang in there.
The new chat servers are still spinning up. Give em a few mins to propagate.
however, your TB stats should all be working
EDIT: We'll see if the new servers work. Stay Tuned as always!
Still laggy, still hangs.. I'm sorry man.. I'm trying to stay positive.. but the last couple days both in game and out (I live in what's left of Houston) have been rough.. I'm just trying to escape and play a game to relax..
Just wanted to say given what you're going through you're handling this much better than many. Hang in there.
Thanks.. you're only seeing what I post here.. you should see my FB feed/chat.. Rated R for "Ridiculous amounts of Swearing."
Sirdigbychknczr: Raidmaster of Exiles of Dathomir (998-312-712)
Always Recruiting new blood! Hpit/NAAT mutesaber.com
While I appreciate that you announce the "plan accordingly" on the forum.
This is NOT conveyed in the game. Alot of games have a POPUP box that says we will be taking server down in XXX minutes. - This is more useful and helpful to get an INGAME alert.
Not everybody is going to be checking the forum every minute and hour.
Client Restart has recently caused alot of combat missions and deployment missions not to register their points. Members are reporting their combat missions didnt post.
What is being done about these loss of points ?
Heya AllisonBrock,
We agree this is not ideal nor is it long term sustainable. Ideally, there would be few if any restarts.
We are looking at options, and your suggestion for in game posts among many others. These are not happening soon, but you're on the track.
Regarding players in Combat Missions, we've tested the restarts.
1. Client restarts do not kick you out of Combat missions (or Arena fights).
2. When you complete the fight, it will immediately restart you AFTER your scores are saved to the server.
3. The restarts are inconvenient, but they don't impede battles in progress.
Please double check your total Guild Points to verify.
RT
Interesting. Maybe I wasn't "lucky" that it restarted right after combat was complete. Seems others have had issues, but for me this worked as you described.
Still does not change my support for in-game methods of communicating issues. I am one of a very small number of folks in my guild who keep an eye on the forums, and usually pass on what I learn, but when chat isn't working that's really difficult.
We also have several guild members who, during the restart time, were in combat and have screenshots of a frozen combat window with no ability to take any action.
They were left with no option but to force close the app; it is unclear what progress (if any) they were credited for.
This is not happening to everyone, but does appear to be happening. @CG_RyDiggs
Appreciate the communication. Regardless of what people say here, communication is very important. Keep up the great work
No one is saying communication isn't important. The fact we're getting any at all is fantastic.. There are somethings that are staying unanswered, which is annoying.. but lets get the game playable again before dredging that stuff back up.
Sirdigbychknczr: Raidmaster of Exiles of Dathomir (998-312-712)
Always Recruiting new blood! Hpit/NAAT mutesaber.com
Appreciate the communication. Regardless of what people say here, communication is very important. Keep up the great work
No one is saying communication isn't important. The fact we're getting any at all is fantastic.. There are somethings that are staying unanswered, which is annoying.. but lets get the game playable again before dredging that stuff back up.
Agreed. They can't tell us everything for reasons known only to them, which is understandable. But the fact they they are telling us when restarts are and updating us on how the fixes are going is great
This chat issue was a major pain in the gluteus Maximus. Trying to coordinate HAAT, TB, and adding people to LINE/Discord without being able to communicate has shown major issues in game. Seems better now though.
Thanks for working hard to fix these issues, Our guild chat seems to be working fine as off the past few hours but could you let us know if the core issue is fixed. Were planned to start HAAT in just under an hour and dont really want a buggy chat or client restarts to ruin the run. So an update on if the repairs on the guild chat are finished would be much appreciated so i can postpone if needed.
Thanks again and for remedying the Hoth soldier issue!
Who doesn't like being a beta tester in a scored contest of new content? It's a thrilling and interesting time fellow players. Also as far as client restarts go. My guilds raid was active during the restarts yesterday morning and I was not credited with my attempt. It was during the first of the many many restarts. So by the time I could finally successfully restart the game the raid was in the hour afterwards, and calculating the results.
(This is a rubberband message stretching from 9/1 to 9/5)
Hiya!
In our efforts to ensure Guild Chat is operating as intended please be aware:
Guild and Territory Guild Contribution chat channels may require us to do client restarts at the beginning of OR within an hour of each new 24 hour change (6AM).
So that means we'll be up early. REAL early
This may result in the need for client restarts for each changeover.
We'll be respecting the top of the hour for PVP positioning.
Client restarts will not kick you from an active Arena or Territory Battle Combat mission.
In both cases it will let you complete, record your results then force you to restart.
We are doing this solely to ensure all players are updated to newest chat servers.
If we do an update for any other reason, we will call it out specifically.
Our team is currently doing repeated testing over the weekend to rectify this issue.
Please keep an eye on this thread as well as our Game Update status post with any status changes beyond those listed. Cheers!
Trying to be constructive: What about partnering with one of the chat app makers to handle the heavy lifting? Some of them would probably do the integration for free (since the client app itself is free), just to have the larger user base available to hit for in-app purchases.
You guys make a great game - despite the occasional oppsies. But yeah, your communication support really, really blows.
EDIT:
And FYI, the restart did nada.
I tend to agree full heartily with you on the chat suggestion, and yes the past communication from the devs has been pretty poor, but I've noticed they are becoming more informative lately and hope they continue more often.
My game just crashed on wave 4/6 when chat went offline. It did lock the battle now since i cant enter it again. Topic stated that it shouldn't, well it did..
439-259-888 I have a bad habit of editing my typo's after posting
I Have Been Writing In Alliance Chat and its been Duplicating my messages and take long to get message also in the platoon game lounge sometime in Fleet this suck , I have also talked to others in my Alliance they is several people have the same problem in game and chat Alliance message board E.A . Attention Fix ?
Ueah i made the mistake of trying to use chat in a combat mission, it glitched out locked up for several minutes, i reset game and now it says i only completed 1/6 on that combat mission... bantha poodoo!
Replies
It is our current #1 priority.
We'll keep you updated with status. Bear with us and thank you for patience.
Absolutely agree. In-game notification would be great so that you don't start a battle you can't finish. I lucked out on this one, having just barely finished a battle before the latest restart.
Heya AllisonBrock,
We agree this is not ideal nor is it long term sustainable. Ideally, there would be few if any restarts.
We are looking at options, and your suggestion for in game posts among many others. These are not happening soon, but you're on the track.
Regarding players in Combat Missions, we've tested the restarts.
1. Client restarts do not kick you out of Combat missions (or Arena fights).
2. When you complete the fight, it will immediately restart you AFTER your scores are saved to the server.
3. The restarts are inconvenient, but they don't impede battles in progress.
Please double check your total Guild Points to verify.
RT
Can we het these in UTC?
Just wanted to say given what you're going through you're handling this much better than many. Hang in there.
SWGOH.gg profile
SWGOH.gg profile
Thanks.. you're only seeing what I post here.. you should see my FB feed/chat.. Rated R for "Ridiculous amounts of Swearing."
Always Recruiting new blood! Hpit/NAAT
mutesaber.com
Interesting. Maybe I wasn't "lucky" that it restarted right after combat was complete. Seems others have had issues, but for me this worked as you described.
Still does not change my support for in-game methods of communicating issues. I am one of a very small number of folks in my guild who keep an eye on the forums, and usually pass on what I learn, but when chat isn't working that's really difficult.
They were left with no option but to force close the app; it is unclear what progress (if any) they were credited for.
This is not happening to everyone, but does appear to be happening. @CG_RyDiggs
No one is saying communication isn't important. The fact we're getting any at all is fantastic.. There are somethings that are staying unanswered, which is annoying.. but lets get the game playable again before dredging that stuff back up.
Always Recruiting new blood! Hpit/NAAT
mutesaber.com
Agreed. They can't tell us everything for reasons known only to them, which is understandable. But the fact they they are telling us when restarts are and updating us on how the fixes are going is great
I love the game but the chat is a bit of a let down. Apart from that it's awesome:))
Thanks for working hard to fix these issues, Our guild chat seems to be working fine as off the past few hours but could you let us know if the core issue is fixed. Were planned to start HAAT in just under an hour and dont really want a buggy chat or client restarts to ruin the run. So an update on if the repairs on the guild chat are finished would be much appreciated so i can postpone if needed.
Thanks again and for remedying the Hoth soldier issue!
Hiya!
In our efforts to ensure Guild Chat is operating as intended please be aware:
Guild and Territory Guild Contribution chat channels may require us to do client restarts at the beginning of OR within an hour of each new 24 hour change (6AM).
So that means we'll be up early. REAL early
Our team is currently doing repeated testing over the weekend to rectify this issue.
Please keep an eye on this thread as well as our Game Update status post with any status changes beyond those listed. Cheers!
I tend to agree full heartily with you on the chat suggestion, and yes the past communication from the devs has been pretty poor, but I've noticed they are becoming more informative lately and hope they continue more often.
EDIT: apologies, I understand.
If you loose connection or time out due to connection, you will have that issue.
Can we start TB now ?
Can we get a response please? The lack of communication on this is frustrating.
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