Login/disconnect issues - UPDATE (5/7)

EA_Jesse
663 posts SWGOH Dev Team
edited June 2017
We are currently investigating the issues that some players are experiencing while trying to load into the game or are having random disconnects. These issues appear to be related to service providers/carriers.

We are actively working with our partners to fix these issues as quickly as possible. We will continue to share updates once we have more information.

Thank you for your patience as we work to resolve the issue and we apologize for the disruptions in being able to play.

Community Manager for Star Wars: Galaxy of Heroes | Follow me on Twitter - Darokaz
Post edited by Kozispoon on

Replies

  • Update: For those still having issues, connecting to WiFi should allow you to play instead of using data from your network (LTE, 4G, etc.)

    Also, here are some steps that may assist some T-Mobile players:

    1) Create a new APN using the steps provided by T-Mobile: (https://support.t-mobile.com/docs/DOC-28990#steps1)
    2) Set the "APN protocol" to IPv4 instead of IPv6.
    3) Save and select the newly created APN.
    4) Restart SWGoH.
    Community Manager for Star Wars: Galaxy of Heroes | Follow me on Twitter - Darokaz
  • Kozispoon
    3245 posts EA Staff (retired)
    edited May 2017
    UPDATE (5/7)Hiya!
    The connection issue should now be resolved! If there are any lingering problems, please file a ticket with EA Help. This can be accessed via the link <<HERE>>. Cheers!

    Post edited by Kozispoon on
    Thank you for your patience 8D Forum Guidelines
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