"You did not Rank High enough for Guild Rewards"??

Replies

  • fpancheri
    43 posts Member
    edited June 2017
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    Give 30 Kenobi shards to everyone and everything will be alright
  • pk1
    14 posts Member
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    This I have seen happen a few times in both tank and the pit raids, and need to be sorted out, A few complaints from player's in my guild. It says you did not rank high enough to earn a reward.
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    After all the money I invested in the game, now this **** is happening!!! I got 2 Accounts top in their Arenas and this crap in days like this, make me wanna quit the game" Who is going to refund me all the money I invested in this?? I got the 2 Screenshots and the Guild name is TANTALUS
  • Kozispoon
    3245 posts EA Staff (retired)
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    UPDATE- First pass of this fix has been implemented successfully.

    What does this mean?
    • Players should now be able to launch any new raids normally

    Our team is still working on restoring missing inbox messages. We appreciate your patience as this is handled!

    Thank you for your patience 8D Forum Guidelines
  • Dewit
    31 posts Member
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    We have a whole guild full of no rewards!

    CST Force Awakening
    287-454-842
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    Me too. No rewards, I didn't rank high enough apparently. At 22....ugh. way to shoot yourselves in the foot again.

    216-291-432.
  • Artemisa
    4 posts Member
    edited June 2017
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    Same here. I got rank 12 and did not get rewards of Heroic Rancor raid
    Screenshot_20170627-002121.png?dl=0
    I would prefer to get the rancor reward gear instead of crystals too...
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    #2 in raid, didn't rank high enough, lol! Thanks for looking into this guys
    "When the dust settles, the only thing living in this world will be metal."
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    Bugs happen people calm down. When is life perfect they are here working on it be happy they will fix it.
  • BigFish58
    204 posts Member
    edited June 2017
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    Not happy ea! Where's my loot?
  • Georgemi6
    1236 posts Member
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    ¿Qué?
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    SO WHAT'S THE SITCH?: Currently experiencing an issue where Guild members are receiving notices like the one below indicating they did not rank high enough for a reward.

    GEbm3UQ.jpg

    Does CG know this is going on??
    Hiya!
    Our team is aware of this issue and is currently investigating. Thank you

    Do I need to send in a support ticket/post here/ give you my ally code?
    Hiya!
    No, this is a known issue and our team is working on a fix to rectify this, so for now-
    giphy.gif

    UPDATE- First pass of this fix has been implemented successfully.

    What does this mean?
    • Players should now be able to launch any new raids normally

    Our team is still working on restoring missing inbox messages. We appreciate your patience as this is handled!

    @CG_Kozispoon

    How about a friendly top off and reset our raid rewards for the week ;)
    Leader and co-founder of BHG
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    **** trying to add picture. Raid was interrupted by "server maintenance" had to restart was at #5. Came back it was over. Cool. Raid rewards pop up and it says " you did not rank high enough to claim rewards." ****? Shows I ranked 5 too!
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    Did not get reward as I finished 16th place in Rancor Heroic
    My ally code is 587-857-155
    Guild name : SuperDuperMegaGuild

    From 11th place to 30th place did not get any reward.

    Hopefully you can fix it soon
  • Kozispoon
    3245 posts EA Staff (retired)
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    UPDATE 02- A NEW inbox message should begin to populate affected Players inboxes. This message should contain the missing Raid rewards.

    So do I delete the old inbox message, or should I keep it in my inbox?
    • Feel free to delete! It shouldn't affect anything.

    Thank you for your patience 8D Forum Guidelines
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    11 GK and 10 Han shards 1,760,000 credits 280,000 fleet currency 2050 guild currency and some sweet gear not crap with 500 crystals is what should happen only time will tell
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    Just did full restart and no message in inbox just old message
  • Mzee
    1777 posts Member
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    Everyone gets 20 Chewie Shards for compensation
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    UPDATE 02- A NEW inbox message should begin to populate affected Players inboxes. This message should contain the missing Raid rewards.

    So do I delete the old inbox message, or should I keep it in my inbox?
    • Feel free to delete! It shouldn't affect anything.

    Let's be clear:

    Can we finish an existing raid without fear of missing rewards, or no?
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    UPDATE 02- A NEW inbox message should BEGIN to populate affected Players inboxes.

    Begin means it's starting... not that it's already finished
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    NicolBolas wrote: »
    UPDATE 02- A NEW inbox message should BEGIN to populate affected Players inboxes.

    Begin means it's starting... not that it's already finished

    Understood just letting them know whats going on
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    Bones wrote: »
    Samefor HAAT. #22, not placed high enough. Ally code is 273-973-667

    hi Bones .. .haha I go by bonez too. short for boneyardz ... anyways. Our two guild family is a little in turmoil because of this snafu... will there be restitution beyond raid rewards? What is the possibility @kozispoon of this being a raid ticket refill level of snafu?
  • Kozispoon
    3245 posts EA Staff (retired)
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    SubbyWan wrote: »

    UPDATE 02- A NEW inbox message should begin to populate affected Players inboxes. This message should contain the missing Raid rewards.

    So do I delete the old inbox message, or should I keep it in my inbox?
    • Feel free to delete! It shouldn't affect anything.

    Let's be clear:

    Can we finish an existing raid without fear of missing rewards, or no?

    Yes. This issue only affected a small window of time which has since been rectified. Players should be able to complete existing Raids without issue. Good question though. I'll add it to the front page
    Thank you for your patience 8D Forum Guidelines
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    What's the estimated delivery time to all who have been waiting? An hour? 2 hours?
  • volitan
    59 posts Member
    edited June 2017
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    How does a message about not scoring enough to merit a reward even get into the game in the first place? What are you guys up to?
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    boneyardz wrote: »
    Bones wrote: »
    Samefor HAAT. #22, not placed high enough. Ally code is 273-973-667

    hi Bones .. .haha I go by bonez too. short for boneyardz ... anyways.

    Our two guild family is a little in turmoil because of this snafu... will there be restitution beyond raid rewards? What is the possibility @kozispoon of this being a raid ticket refill level of snafu?

    sorry miss @CG_Kozispoon i guess i didn't tag you correctly. ... is that too much to hope for or is that still a possibility? this is keeping many guild leaders in limbo i imagine. I saw above that @Thejollyroger9 asked the same question.
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    volitan wrote: »
    How does a message about not scoring enough to merit a reward even get into the game in the first place? What are you guys up to?

    That's what are guild is talking about
  • Jaster
    58 posts Member
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    TwiztidJay wrote: »
    volitan wrote: »
    How does a message about not scoring enough to merit a reward even get into the game in the first place? What are you guys up to?

    That's what are guild is talking about

    Excellent question!
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    @Admin can pls give time on new email over an hour no one in our guild has got it
  • dheneb
    17 posts Member
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    Has anyone received missing rewards yet?
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