Checking for updates

Prev1
Paligap
43 posts Member
Anyone else having issues getting past this screen?

Replies

  • Waggs06
    16 posts Member
    I have the same issue on both android and ios devices.
  • Gair
    230 posts Member
    No issue, clear your app data. They forced a full asset download. If yours is choking then delete the data and force it to download from the app stores.
  • Paligap
    43 posts Member
    Do I do that in the settings?
  • I've updated and have been playing fine, but in the past hour, I'm stuck at the splash screen "checking for updates"
    The Academy of the Fallen
  • Letareus
    85 posts Member
    edited March 2018
    Raindragon wrote: »
    I've updated and have been playing fine, but in the past hour, I'm stuck at the splash screen "checking for updates"

    Same here. Servers down? I did the whole download a new client thing yesterday.

    Deleted my client and redownloaded. Didn't fix anything. Still stuck at Checking for Updates. After a while it times out and says something is wrong with my connection, even though everything else works OK.
  • I have been trying to get in for the past 20 minutes. Cleared cache/data, stuck on checking for updates. Also help.ea.com is down currently so cant even open a ticket.

    This site can’t be reached
    help.ea.com took too long to respond.
  • Also should note was working fine for me all day until about 20 minutes ago
  • Same here. Had the update completed yesterday and completed all the new events. About 20 minutes ago stuck at the updates screen
  • Paligap
    43 posts Member
    Ok...not just me... Im gonna wait it out and hope for some crystals.....thanks for replying everyone

    May the force be with you
  • They'd better have it back up at least an hour before the arena cycle ends. Grrr. And don't listen to Gair. I'd better not have to redownload assets in game, every precious second counts now that there's only 2 hours and 55 minutes before the arena cycle ends and who knows when they'll get the servers up.
  • Having the same issue. I'm on Spectrum and they are reporting massive outages all along the east coast.

    Down Detector - Spectrum
  • It works for me only if I turn off wifi.
  • Letareus
    85 posts Member
    edited March 2018
    I'm on Spectrum as well, but I'm having no problem accessing anything else on the Internet. I don't want to risk using data by turning wifi off. No idea how much data this game uses.
  • Paligap
    43 posts Member
    I'm in spectrum and no issues other than the game... I'll see if data makes difference
  • Paligap
    43 posts Member
    Seems to work when on data but not using data for the big download....prob a spectrum issue
  • Paligap
    43 posts Member
    edited March 2018
    Funny thing is the storm u mentioned has the same name as my daughter....oh the irony

    Weird that it affect the game but not regular browsing
  • Paligap wrote: »
    Funny thing is the storm u mentioned has the same name as my daughter....oh the irony

    Weird that it affect the game but not regular browsing

    Not just that but other games on my iphone and PC work just fine. Even the EA MMO Star Wars the Old Republic.
  • Paligap
    43 posts Member
    Maybe the servers ea uses for this game are down only?
  • Paligap wrote: »
    Maybe the servers ea uses for this game are down only?

    That's what it looks like, but I have no idea if everyone is affected or only Spectrum users.
  • WhenISayRun
    246 posts Member
    edited March 2018
    I have no idea how this stuff works but if the ea servers were down wouldn't we be spinning our gears on data as well?
  • I have no idea how this stuff works but if the ea servers were down wouldn't we be spinning our gears on data as well?

    True. Doesn't make much sense either way.
  • It is only affecting Spectrum users for some odd reason. I just turn off my wifi and I am now using 4G and it works perfectly now.
  • Could be EA's feed into spectrum on the East coast is affected. When using wireless like VZ it would have a possible different interconnect into EA.
  • Paligap
    43 posts Member
    Makes sense but sucks.... I'm not done get the new characters
  • Narfink
    19 posts Member
    I’m west coast Spectrum and having the same issue
  • Rojas
    332 posts Member
    Spectrum user here in So. Cali. and the game is still checking for updates....
  • Paligap
    43 posts Member
    It's back working in WiFi for me good luck everyone
  • Rojas
    332 posts Member
    Rojas wrote: »
    Spectrum user here in So. Cali. and the game is still checking for updates....

    back up at 12:34pm pst
  • Looks like it may be an AWS outage. Traceroutes to help.ea.com show it going into AWS network and dying. AWS DNS isnt responding the requests either.

    C:\Users\Briguy>tracert help.ea.com

    Tracing route to prod-helpcenter-20-1221866208.us-east-1.elb.amazonaws.com [52.71.199.113]
    over a maximum of 30 hops:

    1 2 ms 1 ms 1 ms 192.168.1.1
    2 43 ms 43 ms 44 ms cpe-71-70-144-1.nc.res.rr.com [71.70.144.1]
    3 45 ms 44 ms 28 ms cpe-174-111-071-166.triad.res.rr.com [174.111.71.166]
    4 47 ms 44 ms 44 ms cpe-024-025-062-150.ec.res.rr.com [24.25.62.150]
    5 56 ms 16 ms 44 ms be31.chrcnctr01r.southeast.rr.com [24.93.64.186]
    6 47 ms 44 ms 44 ms bu-ether14.atlngamq46w-bcr00.tbone.rr.com [66.109.6.82]
    7 47 ms 44 ms 44 ms unk-426d057d.adelphiacom.net [66.109.5.125]
    8 47 ms 43 ms 43 ms 52.95.218.218
    9 80 ms 44 ms 51 ms 54.239.104.170
    10 51 ms 44 ms 44 ms 54.239.104.111
    11 * * * Request timed out.
    12 * * 80 ms 54.240.229.171
    13 * * * Request timed out.
    14 47 ms 44 ms 44 ms 54.239.108.86
    15 47 ms 43 ms 44 ms 54.239.110.146
    16 * 91 ms 161 ms 54.239.110.155
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * 80 ms 77 ms 72.21.197.221
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.
    ===================================

    ptr:54.240.229.171Find Problems ptr
    Test Result
    DNS Record Published DNS Record not found

    Reported by x1.amazonaws.com on 3/2/2018 at 8:40:42 PM (UTC 0), just for you.
  • Yeah working for me again as well.
Sign In or Register to comment.