Missing R2 shards

Dacia

Hi everyone.
I managed to finish the R2 event and I had a big surprise meaning I received R2 5 stars only. The event was no more available !!!
Other in game friends received R2 with 6 stars and still had some fights to go in the event.

GhostTruckin

Is your empire squad all seven star?

Dacia

Yes. All o them

Syrup_Chugger3

Did you click "promote" at the character screen?

Dacia

Yes. It was possible only to 5 *

Dacia

Of course. 5*

UdalCuain

I take it you haven't heard back from your bug report?

For everyone else's benefit, he finished all tiers of the R2 event, but currently has a 5* R2 and 40/85 shards so can't promote him. Something has gone wobbly with the shards he has received.

Dacia

Thanks for bringing some light. Hope someone will look into it

Dacia

I cant belive it. R2 event is on but I cant see it. Hope EA admin will provifde some light in this ...

Kyno

You need to report this to Answers HQ, or go through the in game help to EA Help. They will be able to look at your account and hope7get this resolved.

Your topic has been moved to the Bugs and Issues Archive. For better assistance and functionality, please report your bug over at Answers HQ.

You’ll be able to find direct links to all the existing SWGOH forum boards on Answers HQ so you can easily navigate between both forums.

Please visit the Answers HQ forums by clicking the link below!
<<Answers HQ>>