This is something that the devs should def step into. Customer service is notoriously bad. I was one of the people that didn’t receive awards the first time around but got them days later. The people who still didn’t get them should be a number 1 priority not sent to make a ticket and then told they don’t deserve those rewards.
I feel sorry you will be as disappointed as i am right now..
I just heard back from the specialist handling my case(after not hearing anything from them for 2days i had to bump my ticket 2 more times)
Total time elapsed 10 days....
Anyway he told me i got 368 guild event currency and thats all im entitled to.
No gear , no other currencys , no zetas , no shards from special missions.....apparently they are not allowed to send out other stuff?????
So all the people that recieved their cancellation rewards should send all that stuff back please because apparently those of us that have been waiting for 10days+ are not part of that same player base and dont deserve the same rewards..
Im very dissappointed with how this has been handled and frustrated beyond belief.
My guild mates cant believe they wont give me the missing rewards
Dear cg.
Any news?
I am tired to open ticket and receive unknown answers.
Will you send us our rewards? Or not?
We are waiting 2 week.. And still nothing...
There is something deeply wrong with all this. I received only a very small part of the rewards. For example I didn't get the shards of the Imperial Probe. And I've been writing to technical support for days without solving anything
Hello to all,
I'm in your situation too.
I have already made 4 reports to the support and they always tell me the same thing: "we are sorry, we are trying to solve, we have the technicians at work".
I’m having the same problem. I only got a part of the rewards. For sure I didn’t got the IPD shards. The dude from support tells me I haven’t collected IPD shards in last DSTB. How come almost all of my guildies have an IPD at 6* and I’m still stuck at 5*?
I just got confirmation from my guildies that they are all at 35/100 and I’m at 56/85.
I think they are sending the rewards you get at the end of DSTB (that are the rewards I got), but forgot to instruct support that you also get rewards during DSTB (IPD shards and other special mission rewards)
Hello to all,
they answered me giving me the rewards, but the fragments of the imperial probe do not appear.
I have already written urging that if nopn I will have the fragments I will stop playing and shooting.
Hello to all,
they answered me giving me the rewards, but the fragments of the imperial probe do not appear.
I have already written urging that if nopn I will have the fragments I will stop playing and shooting.
If they don't send the fragments of the Imperial Probe to me, I left the game too
I’m having the same problem. I only got a part of the rewards. For sure I didn’t got the IPD shards. The dude from support tells me I haven’t collected IPD shards in last DSTB. How come almost all of my guildies have an IPD at 6* and I’m still stuck at 5*?
I just got confirmation from my guildies that they are all at 35/100 and I’m at 56/85.
I think they are sending the rewards you get at the end of DSTB (that are the rewards I got), but forgot to instruct support that you also get rewards during DSTB (IPD shards and other special mission rewards)
I am up against the same issue. I got everything except for my IPD shards. I have received a reply saying I got everything I was entitled too. Oh really ... have I???
I am going to resume with them saying I have not in fact gotten IPD shards and that maybe they can ACTUALLY look into it. Rather than the assumption that they did it correctly.
it would be nice if Capital Games and EA send updates. I'm still waiting for an answer. The EA website updates automatically my cases but no news from the support. Nothing.
We just want actual information about the cases. It would be much better if there were any information. Any. The silence is disrespectful in many ways. If my posts here are the reason for the delay in my case it's even worse. I don't have any answer, even the wrong rewards were sent. What's going on? The issue is complex as it been told? What about the guys who told us that they have received double rewards? I don't like the way the companies are dealing with this. No one as a costumer would like to face a situation like this. Please I would like to have information about my cases and a solution.
I still did not get any rewards from canceled Territory Battles.
@CG_SBCrumb It looks like you are the only one person with competences in this mess, so please help me.
quote from this forum:
"CG_SBCrumb
35 postsSWGOH Dev Team › EA Community Manager
June 1, 2018 3:08AM
UPDATE: It has taken us longer than expected to locate the issues and find a solution. We believe we have identified why there was a problem these Support Tickets and reviewed the policy with our Support Advisers to resolved any confusion around the compensation.
If you still have not received these rewards please respond to your ticket one more time today to bump it back up for us and then you should be all set from your side. The Support Advisers are aware and looking for the bumped tickets to resolve your issue as soon as possible"
So I bump my ticke again and then receive this message on my email:
"Hi Zi,
We’ve sent your case 41687691 to our team of specialists who will be able to take care of it for you.
Once they've looked into your issue and have an answer, they'll email you back with more information."
Guess what happend next, absolutely nothing on my SWGOH account but 1 day later I receive another email:
"Hello,
We wanted to check and see how things were going after we provided you more information about your recent request.
We’re happy to help if you still need us. You can review and update this issue from the My Cases page. "
I don't know why EA support was happy, my problem wasn't fixed and they didn't help at all. Nothing happend except my case was closed. So I resume it again and it was closed without any information 1 day later. So I resume it again.
It looks like some small % of players are treat like garbage and we can not do anything about it. Only You Devs can help us.
Is this the missing darkside tb rewards I should receive? O.o
So how long of a delay do you have to have to get that compensation @CG_Carrie@CG_SBCrumb ? Is there a certain number of days one has to go before you determine that the advantage the players who got the rewards on time is great enough? Or is it arbitrary? It destroys a level playing field when rewards are given at different times to different players. Please please please, with sugar and a cherry on top... talk to us... we have these forums for a reason... we have these @ things for a reason... please
This is just ridiculous. Surely there is something that's been found as far as why we aren't getting rewards. I havent gotten crystals guild event tokens, not even a chewy shard. Nothing but silence
I received my final rewards, but no IPD shards nor currency for the special missions. Support claims they are not being sent, contrary to the original post and even though everyone else in my guild received them.
@CG_SBCrumb Can we have some clarification please? This whole experience has been very frustrating, I'm tired of having to constantly re-open my ticket.
Are you kiding me? @CG_SBCrumb@CG_Carrie
You're in good hand since 1st of july.
And i had open several tickets before atleast 5 tickets.
No movement no reply
Very good service.
Replies
I'm really disappoint about this kind of service.
Really SUX
Ticket #41710824 Still in progress after a few days. Not even a reply from a Rep.
that's ridiculous
Any news?
I am tired to open ticket and receive unknown answers.
Will you send us our rewards? Or not?
We are waiting 2 week.. And still nothing...
I'm in your situation too.
I have already made 4 reports to the support and they always tell me the same thing: "we are sorry, we are trying to solve, we have the technicians at work".
I just got confirmation from my guildies that they are all at 35/100 and I’m at 56/85.
I think they are sending the rewards you get at the end of DSTB (that are the rewards I got), but forgot to instruct support that you also get rewards during DSTB (IPD shards and other special mission rewards)
@CG_Carrie @CG_SBCrumb comment much appreciated.
they answered me giving me the rewards, but the fragments of the imperial probe do not appear.
I have already written urging that if nopn I will have the fragments I will stop playing and shooting.
I am up against the same issue. I got everything except for my IPD shards. I have received a reply saying I got everything I was entitled too. Oh really ... have I???
I am going to resume with them saying I have not in fact gotten IPD shards and that maybe they can ACTUALLY look into it. Rather than the assumption that they did it correctly.
I sent another ticket. Lets see what will happens.
I will inform you when ı receive their answer.
We just want actual information about the cases. It would be much better if there were any information. Any. The silence is disrespectful in many ways. If my posts here are the reason for the delay in my case it's even worse. I don't have any answer, even the wrong rewards were sent. What's going on? The issue is complex as it been told? What about the guys who told us that they have received double rewards? I don't like the way the companies are dealing with this. No one as a costumer would like to face a situation like this. Please I would like to have information about my cases and a solution.
Is this the missing darkside tb rewards I should receive? O.o
My user name: Zi
ally code: 833-264-467
I still did not get any rewards from canceled Territory Battles.
@CG_SBCrumb It looks like you are the only one person with competences in this mess, so please help me.
quote from this forum:
"CG_SBCrumb
35 postsSWGOH Dev Team › EA Community Manager
June 1, 2018 3:08AM
UPDATE: It has taken us longer than expected to locate the issues and find a solution. We believe we have identified why there was a problem these Support Tickets and reviewed the policy with our Support Advisers to resolved any confusion around the compensation.
If you still have not received these rewards please respond to your ticket one more time today to bump it back up for us and then you should be all set from your side. The Support Advisers are aware and looking for the bumped tickets to resolve your issue as soon as possible"
So I bump my ticke again and then receive this message on my email:
"Hi Zi,
We’ve sent your case 41687691 to our team of specialists who will be able to take care of it for you.
Once they've looked into your issue and have an answer, they'll email you back with more information."
Guess what happend next, absolutely nothing on my SWGOH account but 1 day later I receive another email:
"Hello,
We wanted to check and see how things were going after we provided you more information about your recent request.
We’re happy to help if you still need us. You can review and update this issue from the My Cases page. "
I don't know why EA support was happy, my problem wasn't fixed and they didn't help at all. Nothing happend except my case was closed. So I resume it again and it was closed without any information 1 day later. So I resume it again.
It looks like some small % of players are treat like garbage and we can not do anything about it. Only You Devs can help us.
Best regards
Zi
So how long of a delay do you have to have to get that compensation @CG_Carrie @CG_SBCrumb ? Is there a certain number of days one has to go before you determine that the advantage the players who got the rewards on time is great enough? Or is it arbitrary? It destroys a level playing field when rewards are given at different times to different players. Please please please, with sugar and a cherry on top... talk to us... we have these forums for a reason... we have these @ things for a reason... please
I will not spending cash for this kind of service.no more for me!!!!!!
This is real ****.
@CG_SBCrumb Can we have some clarification please? This whole experience has been very frustrating, I'm tired of having to constantly re-open my ticket.
You're in good hand since 1st of july.
And i had open several tickets before atleast 5 tickets.
No movement no reply
Very good service.
Mind boggling.
Cg do nothing
Ea support do nothing