Mod leveling bug?

NobleJEW

So I just bought a spreed arrow from the mod store. Been waiting for a few weeks for one to come around. I go to level up the mod to level 15 and as I’m doing so I get a prompt that an error occurred and my game needs to restart. I hit the restart button and my game loads back up. I go to continue where I left off and my mod is gone. No where to be found. The mod store still says it was bought. All the credits I spent are gone. But the mod does not exist anywhere on my account. Like what TF? Has anyone experienced this? Any suggestions? Or am I just screwed?

scuba

submit support ticket at answer.ea or call their help desk.

3pourr2

I would submit to them as bug but probably linked to the mod issue here
https://forums.galaxy-of-heroes.starwars.ea.com/discussion/185178/known-issues-10-17-2018#latest

Kyno

scuba wrote: »

submit support ticket at answer.ea or call their help desk.

This. the in game help button is more direct and may get you someone who will examine your account more directly.

Your topic has been moved to the Bugs and Issues Archive. For better assistance and functionality, please report your bug over at Answers HQ.

You’ll be able to find direct links to all the existing SWGOH forum boards on Answers HQ so you can easily navigate between both forums.

Please visit the Answers HQ forums by clicking the link below!
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