Contacted support... Exchanged 6-7 mails... Then they told me I'll received my rewards
Well done guys...wrong token... Territory Battle and Galactic War are not the same
Contacted them again... and I received my reward...
It takes times, lot of energy but I got my rewards... Thanks CG_SGCrumbs for the link!
Did you follow the link Crumb posted above? That hasn't worked for me yet.
First I got a reply from one guy asking nonsensical questions and after replying to that guy I got a new email from a new fella yesterday who decided to close my ticket, so I could open one through the in-game thing as well and refer to my first ticket number... It's great, really.
This is reassuring. Were you able to remember exactly what rewards you should have received? That's my problem.
Nothing reassuring about it so far. As mentioned above your post a third person has contacted me. Sadly, said person seems incapable of reading.
Anyway, they keep asking me about how much we were supposed to get. How should I know? I didn't check how many of us completed the mission (and I don't know how much each completion give anyway), plus the data is available on their side as they frequently use past completions in a way to calculate make-goods.
Contacted support... Exchanged 6-7 mails... Then they told me I'll received my rewards
Well done guys...wrong token... Territory Battle and Galactic War are not the same
Contacted them again... and I received my reward...
It takes times, lot of energy but I got my rewards... Thanks CG_SGCrumbs for the link!
Did you follow the link Crumb posted above? That hasn't worked for me yet.
First I got a reply from one guy asking nonsensical questions and after replying to that guy I got a new email from a new fella yesterday who decided to close my ticket, so I could open one through the in-game thing as well and refer to my first ticket number... It's great, really.
This is reassuring. Were you able to remember exactly what rewards you should have received? That's my problem.
Nothing reassuring about it so far. As mentioned above your post a third person has contacted me. Sadly, said person seems incapable of reading.
Anyway, they keep asking me about how much we were supposed to get. How should I know? I didn't check how many of us completed the mission (and I don't know how much each completion give anyway), plus the data is available on their side as they frequently use past completions in a way to calculate make-goods.
Sorry, I meant to quote the person who managed to finally get their rewards.I'm in the same position as you.
Contacted support... Exchanged 6-7 mails... Then they told me I'll received my rewards
Well done guys...wrong token... Territory Battle and Galactic War are not the same
Contacted them again... and I received my reward...
It takes times, lot of energy but I got my rewards... Thanks CG_SGCrumbs for the link!
Did you follow the link Crumb posted above? That hasn't worked for me yet.
First I got a reply from one guy asking nonsensical questions and after replying to that guy I got a new email from a new fella yesterday who decided to close my ticket, so I could open one through the in-game thing as well and refer to my first ticket number... It's great, really.
This is reassuring. Were you able to remember exactly what rewards you should have received? That's my problem.
Nothing reassuring about it so far. As mentioned above your post a third person has contacted me. Sadly, said person seems incapable of reading.
Anyway, they keep asking me about how much we were supposed to get. How should I know? I didn't check how many of us completed the mission (and I don't know how much each completion give anyway), plus the data is available on their side as they frequently use past completions in a way to calculate make-goods.
Sorry, I meant to quote the person who managed to finally get their rewards.I'm in the same position as you.
Ugh, a fourth EA help employee has now contacted me. Why can't it just be the same person the whole time? Still asking me to say how much of the currency we missed out on. Again, read the bloody correspondence.
At least they're talking to you. The one that contacted me told me to restart my phone and then give him my ally code. It's like they parrot and copy/paste the same stuff over and over and aren't even bothering to understand the real problem.
Then the mods on this forum tell us to PM Crumb - but that's like talking to a brick wall. He never responds.
At least they're talking to you. The one that contacted me told me to restart my phone and then give him my ally code. It's like they parrot and copy/paste the same stuff over and over and aren't even bothering to understand the real problem.
Then the mods on this forum tell us to PM Crumb - but that's like talking to a brick wall. He never responds.
I think the general gist here is that we're F'ed.
He may not respond, but that doesnt mean your information is not getting pushed to the right people.
Well...if the right person is Aman from customer service - who sent me a long copy/paste message asking me to restart my phone and reinstall the game - then yeah, I guess he is pushing it to the right people.
Hi folks,
Sorry for run around. We are aware there are still players who did not get P5 and P6 rewards. We are looking into why those accounts were missed with the credit. Apologies once again.
@CG_SBCrumb PLEASE PM me. The customer service rep that's giving me the run around is NOT helpful at all and is claiming I've already claimed my rewards and is not understanding the bug. Can you please help me out here? I'm messaged you via PM.
Hi folks,
Sorry for run around. We are aware there are still players who did not get P5 and P6 rewards. We are looking into why those accounts were missed with the credit. Apologies once again.
Crumb, thanks for getting back to us. The customer service keeps asking about how much I think my guild is owed. What can I tell them? At best I would give them an estimate, but that might be completely wrong. Firstly, I don't know what the reward per completion is (I'm guessing 20?) for phase 5. Then I don't know how many completed it. And with double drops I could quickly be a few hundreds off in my approximation.
Hi folks,
Sorry for run around. We are aware there are still players who did not get P5 and P6 rewards. We are looking into why those accounts were missed with the credit. Apologies once again.
Crumb, thanks for getting back to us. The customer service keeps asking about how much I think my guild is owed. What can I tell them? At best I would give them an estimate, but that might be completely wrong. Firstly, I don't know what the reward per completion is (I'm guessing 20?) for phase 5. Then I don't know how many completed it. And with double drops I could quickly be a few hundreds off in my approximation.
To answer a small part, the reward is 20 GET per completion (so 40 when counting double rewards)
The reply I got seems to make sense given Crumb's post above:
Hello there,
Thanks for getting in contact with EA help.
My name is Christian and I'm part of the Mobile Game support team.
I'm sorry that you are having this issue within the game.
As a fellow player I understand the frustration when a game mechanic is out of balance or a particular feature cannot be accessed.
In regards to your case, our studio is aware of the recent issue and is currently investigating the issue to ensure that it does not repeat in the future.
At this time, we have been advised not to grant any compensation until our Studio team have developed a means of both fixing the inept part of the game and also made a decision in regards to any sort of compensation.
I'm sure you understand and I greatly appreciate your patience until this one is solved.
Please keep an eye on the below SWGOH forums for any updates to this issue.
It was a pleasure corresponding with you today and please don't be a stranger should you have any further issues or concerns about our games and services. I'm here for you guys!
The reply I got seems to make sense given Crumb's post above:
Hello there,
Thanks for getting in contact with EA help.
My name is Christian and I'm part of the Mobile Game support team.
I'm sorry that you are having this issue within the game.
As a fellow player I understand the frustration when a game mechanic is out of balance or a particular feature cannot be accessed.
In regards to your case, our studio is aware of the recent issue and is currently investigating the issue to ensure that it does not repeat in the future.
At this time, we have been advised not to grant any compensation until our Studio team have developed a means of both fixing the inept part of the game and also made a decision in regards to any sort of compensation.
I'm sure you understand and I greatly appreciate your patience until this one is solved.
Please keep an eye on the below SWGOH forums for any updates to this issue.
It was a pleasure corresponding with you today and please don't be a stranger should you have any further issues or concerns about our games and services. I'm here for you guys!
Kindest Regards,
Yeah I got the whole "as a fellow player" as well. Let's see what happens. I'm not holding my breath though.
I like how he calls it a recent issue hahahaha haha!
A month isn’t recent in my mind.
If your boss sent you your cheque and over a month later you still haven’t received it and you call and he/she says “oh strange, I recently sent it”.
You would be talking chocolate about that boss. Lol
I've had a case open on this since the day we didn't receive our rewards (9/29). My case has been forwarded to a "specialist" twice now, and it's only tonight that I finally got a reply from one. Here's what it said:
"My name is Herrick and I am a specialist with EA Help.
I want to assure you I am going to find every possible way I can advocate for you and/or fix whatever is preventing you from enjoying EA's games to their fullest. Lets see if we can get your issue sorted out.
This is in regard to the issue you've reported to us where you are having issues with Star Wars Galaxy of heroes. We verified the issue you reported to us. We are looking into it to get it fixed. At the moment, there is no ETA on the fix, but as a result we will not be granting any compensation on this specific case, but once the issue is fixed we will look into compensating any affected accounts.
As a little fyi, if you make a chat or phone call on this case it will take it out of my personal queue and I will no longer be able to respond to you. If you need to check on the status of your case create a new case and contact us via a live channel (chat or phone).
We also have a toooooooooon of great self help resources at your fingertips! Please check out answers.ea.com, ea.com/forums, or the social media pages for any of your favorite EA titles for additional information, help, or even nuggets of advice from our helpful community!
Once again, thank you for speaking with our specialist department at EA help. Should you have additional questions please feel free to reach out or add them as an addition to this case. Thank you again and fair thee well until we speak again!"
Hi folks,
Sorry for run around. We are aware there are still players who did not get P5 and P6 rewards. We are looking into why those accounts were missed with the credit. Apologies once again.
Crumb, thanks for getting back to us. The customer service keeps asking about how much I think my guild is owed. What can I tell them? At best I would give them an estimate, but that might be completely wrong. Firstly, I don't know what the reward per completion is (I'm guessing 20?) for phase 5. Then I don't know how many completed it. And with double drops I could quickly be a few hundreds off in my approximation.
Hi folks, this should have been sent out to everyone already. Please put in a support ticket if you have not received it and you believe you should have.
I submitted a ticket that day and still nothing. I did get some free crystals for the wait about 2 weeks ago, but still no reward for the special mission
Amazing that it's tasked back to the player base to rectify EA/CG's incompetence. Nothing for my guild yet despite multiple tickets being submitted. Ridiculous support model.
It’s doesn’t appear to be that many guilds effected by this or this forum would be more on fire.
Sooooo what’s the hang up then???!!!
Should have been quickly resolved looooooong ago.
Such a joke of a company. Never have I seen such incompetence. Ever!
This is guilds effected so should be extremely simple to go back and look and see.
If you look.
Amazing that it's tasked back to the player base to rectify EA/CG's incompetence. Nothing for my guild yet despite multiple tickets being submitted. Ridiculous support model.
What's worse is that the community manager sees messages about all of the failures yet does nothing to help the community.
It’s getting more and more worrisome and obvious we are not going to get what we earned.
With them trying to put out new content and characters.
With them trying to make sure this new content doesn’t have bugs (lol)
And the latest news I heard is they caught a bunch of people (I won’t name the country) some how were able to buy vaults for $30.
They are probably busy on all fronts so we are the forgotten ones.
Another day, another EA help employee asking the exact same questions I've answered about five times already. @CG_SBCrumb what's the status?
I decided to reply to the guy who asked me approximately how many guild event tokens my guild missed out on. I said probably 1000 (25 members completing the special mission). It's probably a conservative estimate, but I didn't wanna seem like I was asking too much.
Today I got a reply asking me for:
What is missing?
Tier and rank level (whatever that's supposed to mean)
Name of the missing rewards (you'd think the answer to question one would clear this up)
Date and time of incident
I have provided them with all of the above numerous times. It's such a **** show.
Replies
Nothing reassuring about it so far. As mentioned above your post a third person has contacted me. Sadly, said person seems incapable of reading.
Anyway, they keep asking me about how much we were supposed to get. How should I know? I didn't check how many of us completed the mission (and I don't know how much each completion give anyway), plus the data is available on their side as they frequently use past completions in a way to calculate make-goods.
Sorry, I meant to quote the person who managed to finally get their rewards.I'm in the same position as you.
Discord: Iona Starbound#5299
Ah right, that makes more sense.
Then the mods on this forum tell us to PM Crumb - but that's like talking to a brick wall. He never responds.
I think the general gist here is that we're F'ed.
He may not respond, but that doesnt mean your information is not getting pushed to the right people.
Sorry for run around. We are aware there are still players who did not get P5 and P6 rewards. We are looking into why those accounts were missed with the credit. Apologies once again.
Crumb, thanks for getting back to us. The customer service keeps asking about how much I think my guild is owed. What can I tell them? At best I would give them an estimate, but that might be completely wrong. Firstly, I don't know what the reward per completion is (I'm guessing 20?) for phase 5. Then I don't know how many completed it. And with double drops I could quickly be a few hundreds off in my approximation.
To answer a small part, the reward is 20 GET per completion (so 40 when counting double rewards)
Discord: Iona Starbound#5299
Hello there,
Thanks for getting in contact with EA help.
My name is Christian and I'm part of the Mobile Game support team.
I'm sorry that you are having this issue within the game.
As a fellow player I understand the frustration when a game mechanic is out of balance or a particular feature cannot be accessed.
In regards to your case, our studio is aware of the recent issue and is currently investigating the issue to ensure that it does not repeat in the future.
At this time, we have been advised not to grant any compensation until our Studio team have developed a means of both fixing the inept part of the game and also made a decision in regards to any sort of compensation.
I'm sure you understand and I greatly appreciate your patience until this one is solved.
Please keep an eye on the below SWGOH forums for any updates to this issue.
https://forums.galaxy-of-heroes.starwars.ea.com/discussions
Official EA Help:
https://help.ea.com/en/
https://answers.ea.com/t5/Answer-HQ-English/ct-p/AHQ-English
It was a pleasure corresponding with you today and please don't be a stranger should you have any further issues or concerns about our games and services. I'm here for you guys!
Kindest Regards,
Discord: Iona Starbound#5299
Yeah I got the whole "as a fellow player" as well. Let's see what happens. I'm not holding my breath though.
A month isn’t recent in my mind.
If your boss sent you your cheque and over a month later you still haven’t received it and you call and he/she says “oh strange, I recently sent it”.
You would be talking chocolate about that boss. Lol
"My name is Herrick and I am a specialist with EA Help.
I want to assure you I am going to find every possible way I can advocate for you and/or fix whatever is preventing you from enjoying EA's games to their fullest. Lets see if we can get your issue sorted out.
This is in regard to the issue you've reported to us where you are having issues with Star Wars Galaxy of heroes. We verified the issue you reported to us. We are looking into it to get it fixed. At the moment, there is no ETA on the fix, but as a result we will not be granting any compensation on this specific case, but once the issue is fixed we will look into compensating any affected accounts.
As a little fyi, if you make a chat or phone call on this case it will take it out of my personal queue and I will no longer be able to respond to you. If you need to check on the status of your case create a new case and contact us via a live channel (chat or phone).
We also have a toooooooooon of great self help resources at your fingertips! Please check out answers.ea.com, ea.com/forums, or the social media pages for any of your favorite EA titles for additional information, help, or even nuggets of advice from our helpful community!
Once again, thank you for speaking with our specialist department at EA help. Should you have additional questions please feel free to reach out or add them as an addition to this case. Thank you again and fair thee well until we speak again!"
Dont even bother. Customer service is worthless.
I submitted a ticket that day and still nothing. I did get some free crystals for the wait about 2 weeks ago, but still no reward for the special mission
Sooooo what’s the hang up then???!!!
Should have been quickly resolved looooooong ago.
Such a joke of a company. Never have I seen such incompetence. Ever!
This is guilds effected so should be extremely simple to go back and look and see.
If you look.
What's worse is that the community manager sees messages about all of the failures yet does nothing to help the community.
With them trying to put out new content and characters.
With them trying to make sure this new content doesn’t have bugs (lol)
And the latest news I heard is they caught a bunch of people (I won’t name the country) some how were able to buy vaults for $30.
They are probably busy on all fronts so we are the forgotten ones.
Discord: Iona Starbound#5299
This is one big pile of chocolate.
I decided to reply to the guy who asked me approximately how many guild event tokens my guild missed out on. I said probably 1000 (25 members completing the special mission). It's probably a conservative estimate, but I didn't wanna seem like I was asking too much.
Today I got a reply asking me for:
What is missing?
Tier and rank level (whatever that's supposed to mean)
Name of the missing rewards (you'd think the answer to question one would clear this up)
Date and time of incident
I have provided them with all of the above numerous times. It's such a **** show.