I have read the news about the Sith Assasin refund. Here are my thoughts about it:
+Refund the gear (okay works)
- no refund of omegas
- no refund crystals for fast gear obtain (used real world money)
- no refund of credits
- no refund of ship mats / skills / credits
- higher GA score now for a not working character, thanks to your main dev advise
You guys need a real quality control, lots of new content and someone able to communicate properly with your customers.
I am a paying customer and I feel not happy the way the game is moving since end of 2018.