App continuously crashing after purchase

Whattie · January 24, 2020 4:40PM

Hello,

FYI after i bought the 21.99euro pack today, the game keeps crashing with error 60.

sort of sync issue i guess between server and client

unable to play since a couple hours, no news so far.

i'm not the only one affected by this issue, waiting for fixes...

Btw, apple already took my 21.99euro and in-game i didnt receive anything

Mbaren · January 24, 2020 4:47PM

Yep. This is happening a lot, and there's already a bug thread on the forums here: https://answers.ea.com/t5/Bug-Reports/Paid-content-not-recieved-Error-code-60-0/m-p/8676152#M35689

mr37hat · January 24, 2020 4:49PM

Same here, pinged my card but didn't receive, also crashing. Submitted a ticket, anxiously awaiting chewy shards

Frosty11161 · January 24, 2020 4:52PM

I was experiencing that, so I thought, lets reinstall the game.

Now it's crashing to homescreen during "Checking for Updates"

mr37hat · January 24, 2020 4:53PM

@CG_SBCrumb can we get some official word on this, some of us hadn't joined GA yet and can't fully login to set mods, etc. before we click join on the championship. Please help

serves me right for spending money on this game I suppose.

InvMars · January 24, 2020 5:00PM

i have just contacted ea support and their answer is they are aware of the situation and working on it and apparently a lot of people have this problem too

MaricSkywalker · January 24, 2020 5:52PM

Yea they told me to reinstall game- now it won’t even load the game. Just crashes to home screen

John_Matrix1985 · January 24, 2020 5:55PM

WAI

JacenRoe · January 24, 2020 6:01PM

They just made a post about it.

Game breaking bug that ruins our experience? Missing rewards? Lagging with every tap? Broken mechanics that make content harder? They will maybe acknowledge it in a few weeks. Possibly fix it months later.

Players unable to give them money? Fix instantly.

wilderTrupp · January 24, 2020 6:04PM

Same here, the answer from support: restart your iPad... professionals....

Mitch08 · January 24, 2020 6:12PM

You have to buy the "no crash pack" if you want the game to run smoother.

BobcatSkywalker · January 24, 2020 6:44PM

Perfect fatal error just in time for GAC signup

Mikek · January 24, 2020 7:16PM

I just got bundle content to ingame mail and crash is gone.

MaricSkywalker · January 24, 2020 8:25PM

Did you uninstall your game? Those that uninstalled still aren’t getting in

Mech · January 24, 2020 8:55PM

They said issue is resolved, but mine is still crashing. Reinstalled the game and rebooted phone and still crashes to home screen when checking for updates.

Kryptic · January 24, 2020 8:58PM

In the announcement they said the rollout for the fix could take several hours for the affected people.

Mbaren · January 24, 2020 8:58PM

They still have about a half hour. Then we riot I guess.

Anderle · January 24, 2020 9:12PM

JacenRoe wrote: »

They just made a post about it.

Game breaking bug that ruins our experience? Missing rewards? Lagging with every tap? Broken mechanics that make content harder? They will maybe acknowledge it in a few weeks. Possibly fix it months later.

Players unable to give them money? Fix instantly.

Thinking the Same.....

BobcatSkywalker · January 24, 2020 11:14PM

JacenRoe wrote: »

They just made a post about it.

Game breaking bug that ruins our experience? Missing rewards? Lagging with every tap? Broken mechanics that make content harder? They will maybe acknowledge it in a few weeks. Possibly fix it months later.

Players unable to give them money? Fix instantly.

Your using the word weeks incorrectly, I think you meant months.

Mech · January 27, 2020 4:50AM

It’s fixed. I just did this on my iPhone. Go to ITunes Store and update your game. I can now login and also received the crystals I purchased.

New player? Check out the new player index

App continuously crashing after purchase

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