I would like help getting my old account up and running again.
I tried connecting to my Facebook but accidentally connected the new account to my Facebook.
I’m on a new device as well.
I did the same thing, and submitted ticket to EA. The first support was unable to help, then I received an email from EA asking if the ticket was resolved, said no and was connected to a second support, who relinked my account. Needed ally codes and player id of both accounts.
You would need your player ID, otherwise anyone could claim that account. I assume you would also need the email address associated with the account too
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https://forums.galaxy-of-heroes.starwars.ea.com/discussion/252917/new-guild-looking-for-players#latest