Hello, today I finally managed to complete all the 16 requirements to start the GL Jedi Master Kenobi event. I gathered the first 15 tickets and started the 1st event/battle. When General Grievous left, the game crashed/freezed. I lost both the 15 tickets and the event progress. So, CG the bug is still there and you should fix it. It's unacceptable to have such a bug for so many months open, do nothing and also mentioning that there is no bug (
https://forums.galaxy-of-heroes.starwars.ea.com/discussion/247114/potential-issue-with-jedi-master-kenobi-event#latest ).
Also, is there a way to get a refund for those 15 tickets or at least progress to the next event?
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Best advice I can offer is to restart the game before tier 1 attempts as that seemed to help for me. EVERY time I tried it more than once it froze.
That's because you haven't spent enough money. The whales always get their tickets refunded.
At least you got an answer. I didn't even get that. Restarting the game before an attempt also worked for me.
Best advice to avoid it, is to force close every open app (including swgoh) before attempting it.
Then relaunch swgoh and try the event.
Even this way, we might face that issue. I always do it this way and I already count 2 crashes.
At least, I hope this way reduces the chance of a crash...
I found doing both these things together "fixed" my issue and I was able to complete Tier 1 & activate JMK. First, forced close the app & restart before you attempt. Second, don't use any AOE attacks, I think Cody & Echo have the only AOE attacks. You can use any special attack that isn't an AOE. Yes, it made the battle a bit longer but zero crashes.
Once you beat the battle, you don't need to keep force closing the app if you have enough tickets, just go into the battle again and don't use any AOE attacks.
Just try it once & report back how it went.
Reported problem. Got a response saying to go look at the troubleshooting guide 🤷🏻♂️
Unfortunately this just seems to be one of those “we can’t be bothered fixing it” type of bugs.
DISCLAIMER: Post is subject to change.
Someone on EA answers indicated it happened to them in T4 as well.
CG/EA doesn't support Android emulators, so if that is the only place you are seeing the issue, don't use them.