The game is going to another account. How do I get into mine? The pic is the account I'm taken to but that isn't me and I can't figure out how to get into mine.
I am having the same issue this morning on Android. Booted up the app this morning and took me to the tutorial screens. No options to login to another account. No amount of clearing cache/data/uninstalling/reinstalling has worked. Finally had to progress far enough into the tutorial **** to where it actually let me into the settings screen, and there is no connect button in the settings screen.
This happened to me this morning 3/8/23. I haven't figured it out. I am having the same issues as tie34567. There is no option in settings to connect or link an account and no option to log in to an account.
for at least 6 months now my game randomly just starts again when i open it, pretty much just ignores my google linked details. always have to force quit and reopen to fix it
for at least 6 months now my game randomly just starts again when i open it, pretty much just ignores my google linked details. always have to force quit and reopen to fix it
This has also been happening to me too for many months...I'd randomly get the tutorial screen when trying to enter the game and would have to force quit and then on relaunch it would either log me into google play or give me the option to log into google play, easy fix. This morning is different...there seems to be no way to get to the Google Play login. No matter what I do it will not connect to my account on startup, and there's no way to manually select an account to log into. I'm stuck with this new tutorial account on my phone with seemingly no way to connect to my existing account.
I have the exact same issue, game started me with a brand new account instead of my original one, and there is no option to log in with google play in the settings.
Well I'm glad to know it's not just me, but the anxiety is real lol. I have a support ticket in, but given how helpful support usually is I'm not optimistic about a resolution.
Around last year, my game would trigger a "switch account" to my phone's guest account whenever I went into the game after disconnecting from the internet for whatever reason. Usually, the game would switch back to my account, or I'd restart the game if that didn't happen. Some update (possibly a client update) stopped that, but it seems alarming something similar is happening again.
I'm having the same issue, logged out of account randomly, played to level 3 to get to the options and nothing. Contacted support (obviously a mistake since they're as useless as ever) and they said it was very unusual to happen and that it was my device but I can assure you it's not. So they said wait, and more people are complaining about it as time continues so hopefully they fix this **** because I'm not losing all the progress I've had since launch.
Couple other folks on discord said they'd gotten back in, so I just force quit and tried again and Google Play functionality is back. Everyone having issues try getting back in.
I can confirm that I've just been able to connect back in, without having to close or restart this time, while I couldn't even after a restart earlier.
Players smarter than me on Discord helped get it fixed. I had to go in to the Google Play Games app and select "Ask Everytime" to get the sign in pop-up. I also learned that the other account is a guest account that every player has. Not sure why the game kept landing me there though.
Couple other folks on discord said they'd gotten back in, so I just force quit and tried again and Google Play functionality is back. Everyone having issues try getting back in.
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This has also been happening to me too for many months...I'd randomly get the tutorial screen when trying to enter the game and would have to force quit and then on relaunch it would either log me into google play or give me the option to log into google play, easy fix. This morning is different...there seems to be no way to get to the Google Play login. No matter what I do it will not connect to my account on startup, and there's no way to manually select an account to log into. I'm stuck with this new tutorial account on my phone with seemingly no way to connect to my existing account.
Thank you, got back in as well.