I tried to post this in the Help/Bugs area but I'm not allowed to create threads there.
My fiancee was playing on her phone, was level 35, had connected to facebook and linked it to Google Play just before she reset the phone. Now she reinstalled the game and it forces you into the tutorial with no log in option. Played the tutorial and THEN it allows her to log into Google, she does that and it simply saves her new game at Level 2 and doesn't load her old one?
There is no option to link to facebook to recover it that way either? So does she and everyone who ever gets a new phone HAVE to start again even when using the same Google account?