I had earned shards from the previous tournaments for Erso and Caassian but not enough to unlock them. I just purchased the rogue one pack and now it didn't give me my excess shards it only took me enough to activate them. I had quite a few left over to have towards the next promotion am I missing something ?!?!?
You are saying you had, let's say, 20 shards from tournaments, bought pack, activated the characters, and it does not show 20/65 or 20/30 (depending on whether it unlocked at 4* or 3*) at the bottom right of the character screen?
For example I got 25 shards from Erso tournament. I then bought the rogue one pack which gives you 80 shards for her. Technically I should have 25 shard left over but I haven't activated the character and it says I'm 80 for 80 on shards. Same scenario for Cassian.
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Ok that did work. I see it now.