So my account is just floating in the nether?
I recently had to get a new phone and go through the tutorial. At the end of the tutorial it asks you the age question. I hit the slider to my real age (30) and for some reason it slid back to 12 and I didn't realize it until after I hit submit. Now I cannot login to my real account that is attached to my gmail.
I am level 85 with 43 7* characters, 29 of which are at gear X or higher and fully modded out. Here is my SWGOH profile: https://swgoh.gg/u/madv216/ I am NOT a new player that can just "start over".
I've spent over $200 on this game and have been playing for over a year. A ticket has been logged with support, but after perusing the forums over this issue it seems like absolutely nothing can be done to fix it. This is unacceptable to me. If I cannot play the game on my original account, then my investment over the past year has been an absolute waste.
It seems like very strange design that one question would irreversibly lock a phone with "child locks" forever with no recourse either through the UI for the User or in the backend by EA/CG. I've tried uninstalling and reinstalling the game from my phone with no luck.
Does anyone have a way to solve this?
I am level 85 with 43 7* characters, 29 of which are at gear X or higher and fully modded out. Here is my SWGOH profile: https://swgoh.gg/u/madv216/ I am NOT a new player that can just "start over".
I've spent over $200 on this game and have been playing for over a year. A ticket has been logged with support, but after perusing the forums over this issue it seems like absolutely nothing can be done to fix it. This is unacceptable to me. If I cannot play the game on my original account, then my investment over the past year has been an absolute waste.
It seems like very strange design that one question would irreversibly lock a phone with "child locks" forever with no recourse either through the UI for the User or in the backend by EA/CG. I've tried uninstalling and reinstalling the game from my phone with no luck.
Does anyone have a way to solve this?
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Replies
Can you sign out of the account your using in the settings and delete the app as well as its cached data then redownload redo the tutorial & sliders then sync that way?
Secondly, if you still have the original Android device in which you used to log in to your SW account, you should create a new Google Play account, and properly bind your original SW account to this new Google Play account. After this, you can log into your SW account on your new device via this new Google Play account.
Lastly, if you no longer have access to the original device, your only last remaining option is to contact Support with your Player ID and or Ally Code.
Good luck.
My SWGOH Account is correctly bound to my Google Play Account. I've reconnected to multiple new phones prior to this one. Selecting an age below a certain threshold removes the option to login to your Google Play account. This actually happens, I promise you.
This should not require a complete factory reset of the phone. Please look at redesigning this major flaw. It's way too easy to be locked out of your account.
Sorry to hear that. If you can somehow back up all your data to the cloud, a factory reset of your phone will also reset the SWGOH new game app data that is being saved to your phone (since it's not linked to any account yet). It will let you go through the tutorial again and select the proper age. This is such an awful solution to force a customer through and needs to be remedied.
1. Factory resetting the phone
2. Logging into Star Wars with the same account you used for your new phone. I read that someone's daughter couldn't see guild chat and what not, so they logged in threw the same Game Center on another device and set thup age to above 13. Now it works fine for thier daughter.
It looks like resetting the device to Factory Settings allowed you to go through the FTUE (first time user experience) again and select the right age this time. This is not a bug, it’s just the way the game is designed when it comes to underage accounts.
Sorry for bringing this old thread back to life.
Just to clarify and make sure. Resetting the device will not result in lost progress? My main problem with the "underage account"-issue is that Im not able to press the "Connect to Google Play"-button and thereby save my progress.
Hello,
Can this trick be used on iOS please? I have the same issue where my son set it and I can't change the name or use guild chat.
I can't find a way to have this "FTUE":
- disconnected from Game Center, started GOH, goes on and saves progression "somewhere"
- connecting to Game Center, I find my level 80 but no change
Thank you,
Kind regards,
Mike