Just checked. Also did not receive the bonus currency this morning. This is now not cool. My guild is getting the rewards and I am not. I have gone from my truly satisfied to entirely unhappy at this point. This needs to be addressed. Now.
Thank you for contacting EA help. My name is Harish and I'm a game advisor here.
This must be frustrating when you don't receive rewards after completing challenge. Please don't worry, we’ll do our best to address your concern. I would need some information from your end to investigate this further.
However, before I ask for them, please go through the below disclaimer. Since issues related to missing items/packs/collectible in the game could take time to investigate, it is required that you agree to it. If you are in agreement with the disclaimer, please provide us the information listed below.
DISCLAIMER:-
"Due to the complexity and resources required for these investigations, any missing content claims that are found to be false or fraudulent in nature following the investigation may result in actions being taken on the account, up to and including account closure. Bearing this in mind, would you like for us to proceed with your investigation ?" (Yes/No)
Details required to locate the missing item (s):
1-Missing item:
2-Email address:
3-Date of Incident:
4-User id:
I am looking forward to your reply.
Just answered with details. Hope I'll get back the rewards. I guess we won't receive the final reward too :-/
Im getting sick of this crap. No shards, no tokens, Wake up EA. I submitted a ticket and got a daft canned response not even related to leia shards, I cant add to my previous two tickets being the only option for support is a call but they only call the US and Canada. Im in Australia. The amount of money Ive pumped into this game? Unreal that they are this daft they cant even actually read my ticket in the first place. If my TB rewards dont show up at the end, Im done.
If I don't get the rewards at the end of Territory Battles I am going to become a furious customer. I am obviously not the only one with this issue and customer support doesn't seem to have a clue what the issue is. At this point crystals will not make up for what I am missing. I CANNOT purchase what I did not receive with crystals. @CG_RyDiggs
Ok so I got to talk to a human in CS. They were as helpful as they could be, but didnt have a fix. They are aware of the issue but do not have a time when it will be fixed by. Their advice was to wait and see. I understand they can't tell me when it will be fixed, but this isn't a fun position to be in.
Ok so I got to talk to a human in CS. They were as helpful as they could be, but didnt have a fix. They are aware of the issue but do not have a time when it will be fixed by. Their advice was to wait and see. I understand they can't tell me when it will be fixed, but this isn't a fun position to be in.
Honestly wait and see just isnt good enough. Its rather insulting actually.
Thanks for the update. Better than nothing but still doesn't give me a warm feeling that I will ever receive the 1 ROLO shard or 300 bonus currency I was supposed to receive or that I will even get anything from TB at all this time around.
Commenting as I have also not received either the 5 ROLO shards or 320 GE Tokens my guild was awarded. Really hoping this is solved before the final reward is given out.
Same here. No ROLO shards and no currency from either mission, and I actually completed both of these missions myself. My name shows up on the mail that my other guildmates received and everything. As far as I know I am the only person in my guild that this happened to.
I received the same email about the requirements and the person couldn't understand that it wasn't about the requirements, but the rewards. I've now missed out on the cls mission rewards as well even though I completed the mission. 300 crystals would not be an appropriate resolution in my opinion, but the rewards we as a guild earned would.
Got another email that they know about the issue and will do their best to send the rewards to my inbox. This makes me feels slightly better that they are trying and not insulting with few hundred crystals
Just have received the following answer from ticket support:
Thank you for writing back.
Having gone through your email, you didn't receive the rewards after completing the territory battle event.
I would like to thank you for reporting this issue to us. We have heard of such issues from other players as well where players are not getting rewards after completing the event.
Our team is working diligently to resolve the issue for all the affected players. Once the issue will be resolved you will be get the missing rewards into your account.
We highly appreciate your patience and understanding. Have a great day.
So no need to create a ticket guys, just wait :-/
They closed the case.
@CG_RyDiggs As for the tokens, We received them but I think we were shorted. We had 34/50 attempt the mission and only received 180 tokens. Some of our members said they completed the mission but did not get on the list of the reward contributions.
Edit: looks like there were also a few in my guild that did not receive ROLO shards OR tokens....
As I had a word with my specialist team. We cannot confirm this at this stage. I would recommend you to wait until the end of the week. Please, be assured.
. Thank you for contacting EA help. My name is REDACTED and I would assist you with your issue today.
I first want to apologize for the time taken by us to get back to you. We're getting high number of e-mails these days, which has delayed our response time. Undoubtedly, it is not your fault and we're sorry to make you feel neglected. Trust me, it was never our intention and all our customers are important for us.
Regarding the case, I need to inform you the content of the packs are totally random in nature and are decided by the server. I also need to inform you that it's not possible to manually decide the contents of the packs.
Replies
Please help me Ryan , you're my only hope
@CG_RyDiggs
Thank you for contacting EA help. My name is Harish and I'm a game advisor here.
This must be frustrating when you don't receive rewards after completing challenge. Please don't worry, we’ll do our best to address your concern. I would need some information from your end to investigate this further.
However, before I ask for them, please go through the below disclaimer. Since issues related to missing items/packs/collectible in the game could take time to investigate, it is required that you agree to it. If you are in agreement with the disclaimer, please provide us the information listed below.
DISCLAIMER:-
"Due to the complexity and resources required for these investigations, any missing content claims that are found to be false or fraudulent in nature following the investigation may result in actions being taken on the account, up to and including account closure. Bearing this in mind, would you like for us to proceed with your investigation ?" (Yes/No)
Details required to locate the missing item (s):
1-Missing item:
2-Email address:
3-Date of Incident:
4-User id:
I am looking forward to your reply.
Just answered with details. Hope I'll get back the rewards. I guess we won't receive the final reward too :-/
I sent my ticket on sunday, just before midnight.
Received the answer today, at 11am.
So barely 1,5 day to get an answer. Pretty ok.
https://forums.galaxy-of-heroes.starwars.ea.com/discussion/131302/didnt-get-naat-rewards-on-9-4-17#latest
Thank you for writing back.
Having gone through your email, you didn't receive the rewards after completing the territory battle event.
I would like to thank you for reporting this issue to us. We have heard of such issues from other players as well where players are not getting rewards after completing the event.
Our team is working diligently to resolve the issue for all the affected players. Once the issue will be resolved you will be get the missing rewards into your account.
We highly appreciate your patience and understanding. Have a great day.
So no need to create a ticket guys, just wait :-/
They closed the case.
Our guys got the same unhelpful response.
Edit: looks like there were also a few in my guild that did not receive ROLO shards OR tokens....
Someone doesn't understand the game