Hopefully someone can help me with this.
I've reached out to EA support and they have asked me to create an in-game ticket. This used to be doable via:
Settings -> Help
Which would redirect you to a website.
However, this is no longer possible. It appears the game code was updated such that you are now directed to an in-game chat room with a bot. And the option to create a ticket does not appear.
I'm unsure what is happening here. Have I accidentally got upgraded to a version of SWGOH that is not supposed to have this different support behaviour? (Not sure how this would occur, I only update through google play store). Or has support not been updated with new instructions on how in-game tickets are created? Or is there some other menu item somewhere that I can not see.
Any help in this matter would be greatly appreciated.