Thank you all for your posts on the forums, we’ve received a lot of great feedback and I’ve seen quite a few interesting topics.
I wanted to take a minute to share with you my thoughts on the types of posts I want (and don’t want) to see. These forums are meant to be a place where we can share our passion for Star Wars: Galaxy of Heroes, for both veteran and new players.
Types of posts I want to see:
Character strategies - have an awesome new squad strategy you want to share? Go for it!
Assisting new players - newer players will constantly be coming to the forums looking for advice, let's all try to be helpful and make them feel at home.
Feedback on game mechanics – this can be talk of things you don’t like in the game, things you do like, things you think can be improved, etc. Please do keep feedback constructive if it is about something you don't agree with or like.
Gameplay Bugs or issues – things such as abilities not working correctly or display issues.
Types of posts I don’t want to see:
Hateful comments towards Capital Games or EA – I flat out I don’t want to see any posts about this. These types of posts will be removed.
Anything relating to refunds – these posts have to stop, the forums are not the place for these types of discussions. If you want a refund it is your right to do so, we’re not going to stop you, but I do ask that you try to let us address what your issue might be first.
Customer Support for purchases – there is nothing that can be done about these on the forums, please submit a ticket in game if you are having problems with a purchase.
Posting a private conversation between you and an EA or CG representative - please do not do this, when myself or other CG or EA reps are speaking with you 1 on 1 it is meant to be a private conversation.
Things I’d like to happen:
Before making a new topic search to see if a thread already exists for what you are about to make one for.
Stop the negative posts – if you are coming to the forums just to attack other players or complain about the game, my recommendation to you is….don’t.
Thanks for helping make these forums a place where players can share strategies, their stories and come together as an amazing community for Star Wars: Galaxy of Heroes. We’re just getting started and have an amazing road ahead of us
Community Manager for Star Wars: Galaxy of Heroes | Follow me on Twitter - Darokaz