Communication, and the lack of it
In April, @EA_Jesse made 81 posts on these forums. In May, only 25, and in June, to date, only 6.
In May, @CG_JohnSalera made 41 posts, but hasn't posted again since May 14, a month ago.
The single biggest issue in the game right now is pre-crafting and raid gear rewards (I don't distinguish between the two, pre-crafting simply magnifies the raid gear reward system).
Jesse hinted that both were being discussed, and then nothing:
https://forums.galaxy-of-heroes.starwars.ea.com/discussion/43301/community-update-5-27-2016
The ETA for this information is now weeks ago.
There are so many players with 20+ raids and zero droid callers, 8+ page threads like the following go unanswered and ignored:
https://forums.galaxy-of-heroes.starwars.ea.com/discussion/46456/pre-craft-is-still-a-huge-issue-why-is-it-being-swept-under-the-rug
The communication strategy from EA/CG seems to have changed. This is sending a very negative message to myself, as a paying customer, and no doubt to many other players.
We're all fans of the game, here. We're a captive audience, a home crowd, most of us have invested in the game in some way. It only takes a MINUTE to write a quick response:
"Sorry guys, there's been a slight delay on this issue, we'll update you soon."
It says nothing gives people some hope and makes them feel like they're not being ignored, it stops players getting worked up and angry, it stops players rage-quitting the game or starting 8+ page threads full of complaints.
This is just a plea to EA/CG - whether we will like the message or not, could we please have more regular communication once again? Perhaps even some Q&A?
Otherwise the unhealthy "them and us" mentality, regarding the developers and the players, will only continue to grow. And that's really not good news for anyone.
In May, @CG_JohnSalera made 41 posts, but hasn't posted again since May 14, a month ago.
The single biggest issue in the game right now is pre-crafting and raid gear rewards (I don't distinguish between the two, pre-crafting simply magnifies the raid gear reward system).
Jesse hinted that both were being discussed, and then nothing:
https://forums.galaxy-of-heroes.starwars.ea.com/discussion/43301/community-update-5-27-2016
The ETA for this information is now weeks ago.
There are so many players with 20+ raids and zero droid callers, 8+ page threads like the following go unanswered and ignored:
https://forums.galaxy-of-heroes.starwars.ea.com/discussion/46456/pre-craft-is-still-a-huge-issue-why-is-it-being-swept-under-the-rug
The communication strategy from EA/CG seems to have changed. This is sending a very negative message to myself, as a paying customer, and no doubt to many other players.
We're all fans of the game, here. We're a captive audience, a home crowd, most of us have invested in the game in some way. It only takes a MINUTE to write a quick response:
"Sorry guys, there's been a slight delay on this issue, we'll update you soon."
It says nothing gives people some hope and makes them feel like they're not being ignored, it stops players getting worked up and angry, it stops players rage-quitting the game or starting 8+ page threads full of complaints.
This is just a plea to EA/CG - whether we will like the message or not, could we please have more regular communication once again? Perhaps even some Q&A?
Otherwise the unhealthy "them and us" mentality, regarding the developers and the players, will only continue to grow. And that's really not good news for anyone.
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Replies
@EA_Jesse
@CG_Dan
@CG_JohnSalera
@CG_NotReallyAJedi
@CG_RyDiggs
You were fortunate enough for them to even address your whiny needs. Just relax. You're doing fine.
Whining:
https://forums.galaxy-of-heroes.starwars.ea.com/discussion/42184/the-4th-double-reward-days
Whining:
https://forums.galaxy-of-heroes.starwars.ea.com/discussion/39053/gem-refresh-for-gw-due-to-credit-crunch
Definition:
http://www.dictionary.com/browse/hypocrite
This is a request for better communication in general, with one example, and it would benefit all of us.
Yes, even you.
I would like to see more communication between the dev's and the community but it seems that these mobile games this tends to happen.
I mentioned gear as an example, but the communication issue goes far beyond just one issue. Communication, in general, is at an all-time low.
The very best outcome would be some kind of Q&A session between one of the dev team and the players, but I'd settle for just some more regular posts on the topics which matter the most to players.
IMO, the devs have a vested interest in keeping the game going and it far exceeds the interest of any one player. Most of the information available to us does not give a clear picture of what the game needs. So I just let the devs to their jobs.
I do think that the precrafting thing was mishandled and that this game is crazy crazy expensive if you want to fully enjoy it sooner rather than later, but it's not all on the devs and an explanation would be cool, but I just play anyway.
And I'm not attacking the op who has eloquently expressed his concerns, just my 2 cents on how I see it.
So again, devs, there is a huge player base here dying for information. We won't attack you. In fact most of us won't say anything because we lurk. Please do not neglect us because of some loud mouth jerks. Just ignore them! Don't take it personal! They are sophomoric and inconsequential! We are here! The silent majority! Do not ignore us! Please?
I am in contact with some moderators about this and we are working on a fix for this.
https://www.reddit.com/user/Capgasp
For instance as soon as the empire event hit, he chimed in on comments on its difficulty stating that it's meant to be one of the hardest in the whole game. Then elaborated on his thought process to the event design etc. That was not only enlightening but also very interesting as a fan of the game.
I'm certain devs are busy and if I recall a mention by INRAJ that they post while off the clock, but the forums seems a very important aspect of the game with so much pointing to it, (in game, support, etc) so why not a bit more transparency in general. When the devs do communicate like this, it's so helpful and informative (INRAJ has also been quite transparent). So thank you to devs for when you communicate but pls more.
As I said in my opening post, statistically the volume of communication from EA/CG has plummeted during the last month. The hottest topic was hinted at getting an official response soon, and nothing has been forthcoming.
This is our most desperate hour. Help us @EA_Jesse, you're our only hope.
I disagree. Adding unobtainable salvage to light/dark side missions at REASONABLE DROP RATES would go a long way to at least calming the majority of players burned by precrafting. It would also stimulate crystal purchases
https://forums.galaxy-of-heroes.starwars.ea.com/discussion/47298/another-pre-craft-discussion-thread-bites-the-dust
Not going to happen, they are not going to make raid gear easy to get, nor should they. My guess is they may add callers to shipments at the same or higher cost than furnaces
Yes, as soon as someone calls me a coward, I head straight to civil communication with that person because that's what that "criticism" calls for.
The thing is, your niece isn't paying your cats hundreds of dollars a month.
What circumstance would qualify as pertinent for communication (outside of the usual game/developer updates?
I guess everyone has different expectations, and I'll leave it there.