Unable to login.

Danf66 · September 10, 2017 12:02AM

Anybody having an issue getting past the loading cantina screen? Haven't been able to log on all day.

allannero · September 10, 2017 3:42PM

My gf and I have the same issue. We started a ticket, got on the phone with tech support, and they sent us here. I will make my own post tomorrow from pc.

I just transferred from iOS to droid, so we may be related to that. Just answering because we have the same issue, and if someone helps you, they may help us.

We tried all the uninstall and restarts you could imagine.

rpiercey86 · September 10, 2017 5:57PM

I'm having the same problem. Tried restarting my phone and uninstalling/reinstalling the game about 10 times. Still no solution. I'm running the game on a Samsung Galaxy S7. Hope this gets fixed soon.

bmitchell64 · September 11, 2017 1:24AM

I can confirm the issue is either on their end or in an update for SW-GoH. I have two different generations of iPad and neither one will load the app. It started for me on Friday. All worked fine on Thursday and no load up since then.

Rashala · September 11, 2017 8:17AM

Same here noticed the google play thing does not pop while sitting, good to know its not just me and hope a fix soon!!!

allannero · September 11, 2017 10:32AM

After a tech support call, they said to post here. My son can play. If I go on his device I get stuck. He can play on my device, so it is definitely something with our account.

jwc40oz · September 11, 2017 3:27PM

I have not been able to login all weekend. iOS device. Won't get past the Loading Cantina screen.

CG_MindTricks · September 11, 2017 4:42PM

Hi all, in order to investigate this issue, can you please provide the following details?
- Device model and OS:
- Type of connection: (Mobile Data or Wi-Fi)
- Internet provider:

Thanks.

red2cwm · September 11, 2017 4:55PM

I've been having the same problem for the past few days.
Samsung Galaxy S7
Both over mobile data and Wi-Fi.
Verizon (Mobile) and WoW (home ISP/Wi-Fi)

I've removed and reinstalled, GoH and Google Play Games. If I play as "guest" then it will connect to the cantina. Once I switch to my play account, it gets stuck at the Cantina Loading screen again.

CG_MindTricks · September 11, 2017 5:10PM

@red2cwm I sent you a PM.

rpiercey86 · September 11, 2017 5:20PM

Samsung Galaxy S7
Android Version: 7.0
Both mobile data and Wi-Fi
Internet provider: Bell Mobility

CG_MindTricks · September 11, 2017 5:52PM

@rpiercey86 I sent you a PM.

CG_MindTricks · September 11, 2017 6:04PM

Can you guys send me your Ally Codes as well please?

jwc40oz · September 11, 2017 6:41PM

Apple iPhone 7 Plus on iOS 10.3.3
Both mobile and Wifi
AT&T for both

rpiercey86 · September 11, 2017 7:34PM

Anybody know how to get your ally code if you can't get past the loading screen?

pakyumam · September 11, 2017 8:13PM

same here, its been 2 days now that i couldn't get in...

Samsung Galaxy Note 4
mobile data (verizon) and wifi (verizon fios?

Enrique_B · September 11, 2017 8:14PM

For me it started today
Huawei y7 (June 2017 release)
I can log on but it takes a long time

Johnanandwilliam · September 11, 2017 8:39PM

Hi, I'm having the same issue for the past few days.

- Device model and OS: Huawei Mate 9
- Type of connection: Mobile Data
- Internet provider: Maxis
- Country: Malaysia

Pls fix the issue asap...

Liath · September 11, 2017 8:41PM

rpiercey86 wrote: »

Anybody know how to get your ally code if you can't get past the loading screen?

If you have contact with your guildmates outside of the game they can get it for you.

rpiercey86 · September 11, 2017 8:48PM

Liath wrote: »

rpiercey86 wrote: »

Anybody know how to get your ally code if you can't get past the loading screen?

If you have contact with your guildmates outside of the game they can get it for you.

I do not

Liath · September 11, 2017 9:02PM

Do you have a profile on swogh.gg?

rpiercey86 · September 11, 2017 9:03PM

Liath wrote: »

Do you have a profile on swogh.gg?

No

CG_MindTricks · September 11, 2017 9:27PM

Thanks for your reports guys. We're working on a fix for this.

CaptainChwelve · September 11, 2017 10:32PM

I'm having the same problem! I'm using an iPhone 6.

brad_climax · September 11, 2017 11:38PM

I am also stuck at the "Loading Cantina" screen (since September 9). This issue concerns my guest account. My device is iPad 4.

Khonophor · September 12, 2017 1:56AM

Hello, I'm having the same issue. Could I trouble you to please look into this for me as well, EA_MindTricks?

I'm a returning player... probably haven't played in a year. I can't get past "Loading Cantina". It logs into my Google Play account, etc. but then gets stuck there indefinitely. I've tried reinstalling, reinstalling Google Play Games, trying various network settings, e.g.

- Device model and OS: Samsung Galaxy S7 Edge/Android. (Also tried it on my old Samsung Galaxy Note 3, same issue.)
- Type of connection: (Mobile Data or Wi-Fi) - Both
- Internet provider: Bell Mobility/TekSavvy (Canada)
- Ally code: 568-711-442

Rashala · September 12, 2017 6:34AM

Same issue
Model insignia ns-p10a7100 android
WiFi
Inet: citlink USA
Ally code= na can't access it

KingArtemis007 · September 12, 2017 7:22AM

Same, three days now stuck on the loading cantina screen. iOS iPhone 6+

Rashala · September 12, 2017 7:34AM

EA_MindTricks wrote: »

Thanks for your reports guys. We're working on a fix for this.

So folks we gotta be patient and let em work.

Kozispoon · September 13, 2017 6:03PM

Hiya!
This has since been flagged as a bug and should be resolved- if you are still experiencing issues, please restart/refresh.

CloseQtrsWombat1 · October 8, 2017 6:28PM

I havnt been able to log for a couple weeks now. Im stuck on the loading screen and its saying "checking for updates" I've let it run for over 15 mins and nothing changed. I've even uninstalled and reinstalled the game. Help? Can't access to find my ally code, sorry

Samsung tab e tablet
Wi-Fi
Charter internet (USA)

New player? Check out the new player index

Unable to login.

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