I keep seeing posts moved to archives and closed that are in regards to bugs and issues. Yet nothing, and I repeat, NOTHING, is being done to the Holdo/Rose shard issues over at answers.ea.com.
https://answers.ea.com/t5/Bug-Reports/SWGOH-Marquee-event-shard-discrepancy/td-p/6599177
That thread is 28 pages long and goes on for over two weeks of time. It feels like our issues are just being buried at the other site so as to limit their visibility on these forums. No one is getting responses at the other site.
So please, unless you can fix the other site and get customer support over there to be responsive and address issues, stop closing threads and moving them. This is a big issue because countless customers are being shorted at least 30 character shards, possibly 45 (we don't know for sure if FO Executioner shards were shorted too). On the heels of the Vault promo fiasco where we were strung out for a month and then told that there was nothing to see here it is getting very hard to support EA and CG.
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There is a response in the bug post on EA Help asking people to open tickets. If you open a ticket they do respond and you can communicate with them if you need to.
The issue is being looked into and there is not a direct fix implemented as of right now.
All bugs and issues have been moved over to EA Help for various reasons and the direction we are given is to direct people there. If you have any feedback about this situation please feel free to direct message Kozi.
I have opened a ticket there, as have countless others and not a single one has been satisfied. I asked for a call back, but got a form letter emailed to me instead which provided zero help at all. People are posting pictures of their promised 72 hour response via email and these responses are just not taking place.
So as a paying customer it feels like our issues are being ignored and/or mishandled completely. I'll change my feelings on that when I start to see actual responses from EA Help and solutions taking place.
EDIT: I almost certainly have misunderstood what this was in reference to. Can you post a link?
Here is the link:
https://answers.ea.com/t5/Bug-Reports/SWGOH-Marquee-event-shard-discrepancy/td-p/6599177
I expect that you will get the shards, and that everyone who was shorted shards regardless of whether or not they submitted a case (how many people don't even realize they were shorted and only know because of these forums, which is the only reason I knew about it?). At least, that would be the ethical way to address it.
I hope so, but if that’s the case then why did they make it a point to tell each individual person to open a ticket in the first place? Instead of just using the “me too” button on the main issue thread.
Yeah, that's another discrepancy.. bcause there are people who got it, and people who not.
This was updated via dev post yesterday (2/8) and resolved over at Answers HQ. Since we've reached the end of this Holdo/ Rose journey, I'll be closing this thread. If ant follow up is needed, please contact EA Help.