I have Xperia z1 compact. I want to start the game and it's freez on white screen. I play from this phone long time, but seems it doesn't like the new update. I tried to un and reinstall, but nothing happens. Anyone have same issue? Any idea to solve it?
Hi,
Exactly the same problem here.
I also run Xperia z1 compact and after yesterday force update it Runned. But when I closed it today and wanted to start again it stops on white screen.
Reinstall didnt helped.
Any help here would be appreciated...
Ok, some additional info:
I run android 5.1.1 and after this update my Phone went Little crazy, already had few forced restarts, shortly after trying to launch game.
What worries me is the fact that other applications tend to be working bad, i already had few crashes in last couple if hours...which never hapenned before.
I hope i will not loose my account due to this problems.
Any feedback will be appreciated...
Yep. Good to know. I have tought my phone has the problem. Even i made a reset on my phone to the original settings what deletes everything. After it worked untill it has not finished the full updates. After it white screen all the time.
That's comforting, but still haven't seen any devs feedback. Since we both suffered from the last update and share the device it appears to be problem with Phone or android version.
So potencially can affect more Players...
So, i reset my device to manufacturers settings and the game started. After playing for an hour or two the game Just suddenly freezed. IT happened After nod 12 of GW ( i went through 1 full run and 11 nods of the second) and it' not working anymore.
Can i have an feedback, please.
If i can give a tip, use Nox emulator on Pc. So you can play untill this **** solved. Sad thing is i play on it too if i am at home, but at work i can't play and miss the energy and store things. :-( I really hope they fix this soon cuz not only i can't play on phone, but it seems the bad update also mess up my phone.
@Azel9QThroma We checked your account and it looks like this is not an account issue, but a device issue. We also tested the game on Sony Xperia Z1 Compact and were unable to reproduce the issue. What you can do is to make sure you've gone through the troubleshooting steps in this help article: https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/
If the issue remains you can contact our Customer Support team by creating a ticket on our website: https://help.ea.com/en/ (make sure you include your Ally Code if you are unable to create a ticket from the in game menu).
Hope this helps and let us know if any of the troubleshooting steps solve the issue on your device.
@EA_MindTricks I have tried the troubleshootings, but nothing happens. The issue started when the update fully downloaded. It's also make affect on other apps sometimes.
The fact that other apps are encountering issues as well, definitely points to a device issue. You can contact our customer support team to go through some more comprehensive troubleshooting in regards to our game.
Yes ofcourse. I reinstalled with Wi-Fi. Yesterday suddenly succfully could launch the game and i even played some then i went home the download complited via Wi-Fi and at morning started the white screen stuff again.
Soon i finish in job. From pc via Nox i can check my ally code. Since i not even see the loading screen if i launch the game. :-) about in 2 hours i ll send it to you.
@EA_MindTricks My ally code: 415-226-644. Addition info. So i am at home and uninstalled the game. Then installed. There is no option to update it without launch it, but i can't launch it, because freez on white screen.
@EA_MindTricks after last crash, i've reset my device and installed the game Again. So far i've runned 2 short logs (each 15 - 30 mins) and IT was ok.
I've checked troubleshootings and i'm sure i've had them cleared when the game crashed last time. But i will run now and See what happens..
Hopefully these issues will not appear. I'll keep you updated.
Many thanks for your feedback.
@EA_MindTricks unfortunately game crashed Again. I See no pattern Except maybe once all updates are done, The game don't starts.
I will create a ticket for it.
Anything will happens? I can't play this game since Saturday. I missed a lot of energy and store stuff. Even payed a lot in this game. So i hope there ll be a fix...
Ok after last crash and full Phone reboot i've installed the game and played only via WiFi till i was sure all updates are downloaded.
Yesterday evening tried it without WiFi and the game is running. Already started/closed it several Times and seem to be working stable (fingers crossed Mode on).
If anything changes i'll let You know, but for now seems to be finally ok.
Replies
Exactly the same problem here.
I also run Xperia z1 compact and after yesterday force update it Runned. But when I closed it today and wanted to start again it stops on white screen.
Reinstall didnt helped.
Any help here would be appreciated...
I run android 5.1.1 and after this update my Phone went Little crazy, already had few forced restarts, shortly after trying to launch game.
What worries me is the fact that other applications tend to be working bad, i already had few crashes in last couple if hours...which never hapenned before.
I hope i will not loose my account due to this problems.
Any feedback will be appreciated...
So potencially can affect more Players...
Still not working here
Can i get any feedback??
Can i have an feedback, please.
If the issue remains you can contact our Customer Support team by creating a ticket on our website: https://help.ea.com/en/ (make sure you include your Ally Code if you are unable to create a ticket from the in game menu).
Hope this helps and let us know if any of the troubleshooting steps solve the issue on your device.
I've checked troubleshootings and i'm sure i've had them cleared when the game crashed last time. But i will run now and See what happens..
Hopefully these issues will not appear. I'll keep you updated.
Many thanks for your feedback.
I will create a ticket for it.
Yesterday evening tried it without WiFi and the game is running. Already started/closed it several Times and seem to be working stable (fingers crossed Mode on).
If anything changes i'll let You know, but for now seems to be finally ok.