Crystal purchases of full gear items in Shipments
April 26, 2016 3:46AM
edited April 2016
Hello everyone –
One of the hot topics right now is that people did not notice there are now full pieces of gear appearing in the Shipments for premium currency (e.g., Crystals).
Some players have gone ahead and purchased those items but didn’t notice they were spending premium currency.
We have just posted an update which includes a change to sort the premium currency items to the top of the list and the items for non-premium currency at the bottom.
To see this change, you will either have to wait for your Shipments to refresh automatically when its current timer expires, or use the Refresh button to refresh it immediately.
Note that using the Refresh button does cost 50 Crystals.
Thanks.
---
UPDATE:
Having discussed options with the team, the best course of action at this point for anyone who feels they made a purchase in error during the time between when the update became mandatory and the new Shipments were released and when we pushed out the update last night (Monday night, Pacific), is to log a support ticket.
To do so, please tap the gear icon in the upper left of the Cantina and then tap Help.
They will be able to assist you.
Thanks.
One of the hot topics right now is that people did not notice there are now full pieces of gear appearing in the Shipments for premium currency (e.g., Crystals).
Some players have gone ahead and purchased those items but didn’t notice they were spending premium currency.
We have just posted an update which includes a change to sort the premium currency items to the top of the list and the items for non-premium currency at the bottom.
To see this change, you will either have to wait for your Shipments to refresh automatically when its current timer expires, or use the Refresh button to refresh it immediately.
Note that using the Refresh button does cost 50 Crystals.
Thanks.
---
UPDATE:
Having discussed options with the team, the best course of action at this point for anyone who feels they made a purchase in error during the time between when the update became mandatory and the new Shipments were released and when we pushed out the update last night (Monday night, Pacific), is to log a support ticket.
To do so, please tap the gear icon in the upper left of the Cantina and then tap Help.
They will be able to assist you.
Thanks.
Post edited by JohnSalera on
0
This discussion has been closed.
Replies
For example, in my Shipments I'm seeing one Mk 6 Chiewab Hypo Syringe for 1,400 Crystals.
I could craft it with 50 Mk 6 Chiewab Hypo Syringe Salvage components, and 13,300 Credits, or I could purchase it immediately.
These are new offers, and they're optional.
@CG_JohnSalera
We did pretty extensive release notes. It was nearly 12 pages, single-spaced, 11 point font. It's verging on too long at this point, to be honest.
Plus it takes a lot of time for us to pull those together, edit them, confirm accuracy and completeness.
We didn't think this would be an issue, but clearly some people were getting confused so we posted a change.
Hei mate, your sarcasm is not well placed ... we know the refresh cost 50 crystals as it is well placed button - distinct from all other buttons , which cost credits .
It was not the same situation with mixing crystals gear and credit gear in no order and you guys admited you did it wrong before by sorting the gear now.
Anyway - will you be able to provide us now with more vital information about if EA is considering to do something about this hot topic and a bunch of players who autobought this unsorted gear or it will be considered players own mistake and end of story? If there is a good will on this matter by EA and there is a way to correct this mistake of ours - please advice us what to do exactly ? Contacting customer support didn`t help ... posting in forums resolved into EA sorting the gear - nice /they should do it before so many people waste their crystals... / , but are they considering to compensate and make those players happy again ?
Thank you in advance for your kind cooperation. I perfectly know the blame for what happened is totaly on us , who were not reading correctly what we buy ... but too excited from the biggest update, guilds, new information, changes in all shipments, new characters in shipments that messed the order we are used to since months .... all of this was the reason for so many people make a simple mistake , that costed too much ..
That wasn't sarcasm, though I can see why it could be read that way.
Given the sensitivity around Crystal spend on this topic, I definitely couldn't just say "wait for the timer to elapse, or simply press Refresh." Folks would have accused me of trying to get additional Crystal expenditure.
And like I said earlier, we never anticipated this would be an issue. But since people were getting confused, we figured sorting this way would be the quickest solution.
To your main question: we are investigating what we can do. We'll need a little time to do that investigation, so expect an update on the topic tomorrow.
Glad to hear you're excited! We're pretty excited to get this release out to you guys as well.
Thank you !
Dont worry. No humans were hurt in the process
thank you the prompt action.
there's another hot topic on errorcodes we are getting in the arena.
this has caused a terrible game experience to many.
may I ask how is this being address?
also submitting a ticket to support seems to be very unhelpful.
the replies we get are the solutions that aren't even solving the problems.
are these support members trained to address solutions or just there to copy and paste a standardized template to reply all customers?
This is confusing to say the least.
Once again I am left baffled at how the devs put out changes thst are bugged and/or confusing and/or hated by players, rather than soliciting input ahead of time, which would save CG money and everyone hassle.
It is approaching half a year. Please implement a beta program. It is desperately needed.
Did your Shipments refresh since the update was posted? It's unclear to me from your description if you are talking about three premium items, or a mix of Crystal and Credits.
And, yes, we are working towards having a beta server / program. More details once we have them.
I will post a photo when I get on my pc.
There is currently a poll where about 98 percent of respondents want raid rewards changed. This sort of thing only happens hecause the dev team always wants to keep as much as possible secret and apparently doesn't have the pulse on the playerbase. More info earlier would provide the necessary feedback to eliminate problems before they go live.
It would have never been a mistake if from the beginning every crystal costing item where placed together. As you can see in the pictures I posted, is easy to understand why so many people purchased by accident. Even in my pictures you can see that I didn't even need that full gear piece, as I can still craft a lot of those.
Thanks.
This was taken moments ago so it is since the update.
The left and right items here are full items. The middle item is 1/20 of an item. They have similar prices.
And while we're on the topic, 1400 crystals for one item for one character is more than a little absurd.
I myself haven't seen the notes, aside from what is in the dev and game updates. Let me revise my suggestion now that I know there are extensive patch notes. Maybe link them in the messages we get in the appropriate sections (dev and game updates) so people can more easily find them (plus all the hard work put into them can be seen by more people) I understand it's a lot of work to put it together and I wasn't saying you guys did a bad job. Just trying to help because it helps the players help you in the long run. For example if something slipped Past the dev's attention players have a tendency to find it and are able to more easily communicate what is happening when we can reference exactly what you as devs meant for it to do. Thanks again!
@CG_JohnSalera
Sorry about that:
https://imgur.com/a/at1Nq
I've just spent 273 crystals on a Mk3 Chedak comlink prototype- but i am unable to attach it to my characters. It is saying 1/1 which means i should be able to, but the craft button is blurred out.
Any suggestions?
Before you say it, yes i have all the other gear and money needed to craft and yes my character is the right level.
I have a feeling there's a bunch of stuff for sale that isn't actual useable gear?
@CG_JohnSalera
Hi John,
After seeing numerous communication issues I can safely say more detail is better than none. I see two potential options here
1. Release the full notes. 12 pages may sound like a lot and take some time to read but I'd rather that than be surprised. Also your team covers themselves as if it was in the notes and players make a mistake then that's no problem to you guys is it. I've played plenty of games where the update notes have been extensive and it really isn't an issue to give the detail to us.
2. Make more use of your pop up/tutorial screens
You had the pop up screens telling us how protection worked and how guild screens worked so why not do the same for the shipments screen perhaps where it is most important and cause more hassle for you guys? A simple pop up saying full items are now available and cost is crystals with compulsory click to confirm acceptance and bingo - no more problems
I love this game but sometimes it seems like your team have never played a game before and although the communication is improving massively it is still missing something.