When I sat down to read through all of today's questions, it quickly became apparent that the community is very focused on a handful of specific topics compared to previous Q&As. The top topic drivers were Grand Arena Championships and Malak and made up for over half of the total questions.
Because of this, we're going to try something a little different today. I've organized the questions into several groups for the team to answer instead of a thread for each person. I think this will be easier to browse for a specific answer than figuring out what each person is responsible for, but I'd love to hear your feedback on the format for next time.
We are just sitting down with the team to get started but feel free to start popping questions into this thread. Kick off in 10 minutes!Let's get started! Closing this thread to stop gathering questions as we have plenty for today. We will be working through as many questions as we can and then I'll posted them here as they come in
Q: When is Malak returning?
Q: You've set expectations around all the other kinds of events. Why won't you do the same for Malak?
Q: Can we expect more events like Malak in the future?
Q: Matchmaking seems to be based on luck and has been fair for some and really unfair for others. What are your plans to make matchmaking more fair/balanced?
Q: Are you considering removing cross division matches?
Q: Some characters are so much more powerful than others. Will matchmaking take this into consideration somehow?
Q: Are you planning to make more updates to things like leaderboards so that we can see the results each others matches? It seems like there's a lot potential for rivalries to develop.
Q: Would you consider more divisions in the GAC so that more people can reach higher ranks? For example, it feels like lumping everyone with 4.5m GP and up is too broad a division.
Q: The new matchmaking really punishes someone who has focused their resources going deep into a few squads. Do you see this as a problem and plan to change it?
Q: Are there plans to add more weight to G13 in matchmaking?
Q: Why didn't you use a traditional sports bracket where the strongest get matched against the weakest? Why are the strongest matched against the strongest?
Q: Will matchmaking take performance in previous GACs into consideration? Would you ever start in a higher league as a result of doing well in the last GAC?
Q: Why don't you use something like ELO or MMR for matchmaking?
Q: Have you fixed all the issues with scoring?
Q: GAC was supposed to be the mode to determine the best of the best. How much is cheating a threat to the intergrity of this mode? What are you doing about it?
Q: For a month long event, the GAC rewards don't feel worth it. I know we're currently in the Exhibition Season, but are there plans to adjust the rewards when the normal Championships start?
Q: Are you planning to add anything else to the GAC store?
Q: Will characters be added to the GAC store or as GAC rewards?
Q: The rewards for getting promoted into a higher league don't feel worth the effort. Are you planning to increase these to make it more desirable to chase getting promoted?
Q: It's really frustrating when my opponent doesn't set defenses and I can't complete feats (are there scoring implications too?). Can you force them to set a defense or do something to encourage people to set defenses?
Q: Why the recent decrease in the number of events? Is it possible to ensure some events are running each day?
Q: Are there plans to add new difficulty tiers to older events as new characters are added and get stronger in general? Would it be possible to add some kind of "story mode" that allows us to relive iconic moments in the Star Wars saga? Is it possible to make events replayable or always available once completed? Especially the Legendary and Journey events.
Q: This obviously comes up in every Q&A, but has the team seriously considered adding some kind of Sandbox mode that would allow us to use our full roster?
Q: If not a Sandbox per se, could you allow somekind of mode where guildmates could practice and strategizes with each other? Even a single territory that guildmates could set a defence for and allow everyone to attack would add so much value to some of the lesser characters to our rosters and would make the day to day grind so much more worth it.
Q: How about making changes to the Galactic War mode to make it more endless (survival mode) and open it up to more meta squads?
Q: The Road Ahead is usually a long post about the next quarter of SWGoH but this recent one was much shorter. Why did it change and is there more to announce in the next 3 months? Would you consider smaller, more frequent updates instead of a big Road Ahead every few months?
We typically look at a quarter's worth of content at time with the major update coming sometime toward the end of the 2nd month, beginning of the 3rd month. Characters, ships, and events fill up the majority of the rest of the quarter.
Here's what the cadence will generally look like moving forward:
Month 1: Road Ahead
Month 2: State of the Galaxy
Month 3: State of the Galaxy
Road Ahead: Moving forward, the Road Ahead will set up a outline of the journey we'll go on over the course of the next three months. We're trying to set up the narrative, recall iconic moments from Star Wars history that you'll be able to relive in the future, and as many of you have noticed, drop hints about what's upcoming. We know it's not as much ""red meat"" upfront, however, as rather than a few monolithic posts, we're trying to break down these topics over time and foster more conversation. Moving these details out of the Road Ahead and into the day-to-day communication should open up more opportunities for us to have conversation with you.
State of the Galaxy: This is a monthly check-in for the non-Road Ahead months. We acknowledge that often times our communication is largely announcements, and not as conversational, and we've seen frustration lately that it doesn't feel like we're actively listening. The State of the Galaxy will be at least one time per month that we'll pause, talk about the major issues that we're hearing from the community, and talk about what we're planning to do. This is a new format, so it might change a bit over time, but that's what we're thinking right now.
Following each of these posts, we'll release a survey and ask for your questions, and will hold a Dev Q&A a few days later. We're also talking about evolving what these Q&As look like, maybe it's fewer people, more focused on specific topics. Perhaps we try out a Reddit AMA, live stream, etc in the future.
Q: Back in April CG_SBCrumb released a kit for Carbonite Han, when will we see his release in game?
Q: "At Capital Games we share one computer. Today is Caley's turn and he couldn't be happier." has been a running gag within the community, but what does this actually mean? What does Caley actually do at Capital Games?
Proof he has his own laptop:
Q: When are the next puzzles coming? They really seem to bring the community together, and gives us something fun to look forward to!
Q: How much does it bug you that the community sentiment tends to stay so negative no matter what you do? Release new content, it's either too hard or too easy, give us more ways to progress and it's just a money grab, etc. Fors that bug you as a dev team, or do you somehow (I have no idea how) take it as passionate/constructive? Thanks for all you do! I've never played a game as long as I have this one.
Further complicating things is that the community isn't a monolithic whole. It's made up of lots of different kinds of players who want different (sometimes opposing) things - and it's not always obvious who fits into which group - so we're trying to understand that whole of the conversation, how is sentiment tracking across time, etc.
I've got so much to say about this, but practically speaking, it's important to 1) be empathetic and try to get to the heart of what's being communicated 2) have a thick skin, don't take it personally and let any personal attacks roll off your back.
I also have to check my gut/communities feelings against data. Often the silent majority feels one way and the vocal folks feel another so we have to figure out what different groups of players are thinking and feeling.
I read the subreddit/forums everyday, and it can be very hard to deal with some days. That being said, after reading through all the negativity/toxicity, there are some really good suggestions/posts that are worth the journey."
Q: Will there be a system implemented to use up our overly stockpiled low level gear to hopefully use as an exchange rate to gain higher level gear? This would give us use for the thousands of gears just stock piling away.
Q: Could you imagine something like a Jawa junk trader where different lever tier gear can be traded for other gear of higher tiers?
Q: Is the idea that we're trading in lower level gear pieces for higher level gear pieces of the same kind, i.e., trade in 10 mk4 stun guns for 1 mk5 stun gun? Or for something entirely new?
Q: Will these iconic pieces just make meta character even more powerful or will this be an opportunity to rebalance the whole roster of characters?
Q: Does the new addition of iconic items to characters mean there is a chance that you will give an ysalimiri to Thrawn? Would give you an excuse to make him much more viable against Jedi.
Q: Will Vader's iconic item be a Tophat?
Q: Curious, what a bonus Hermit Yoda’s cane will give. Will he call in of a flock of seagulls that peck at the enemy to death?
Erik: Unfortunately, we didn't have a chance to get to the QOL of life bucket of questions. One interesting thing I noticed reading through the full list of questions was the number of times elder players commented expressing concern about new players being left behind and unable to catch up. This is something that we that we're talking about quite a bit as a team, so I wanted to highlight this question and hear your feedback:
Here are the rest of the major QOL questions we identified (in no particular order):
Q: How do you decide to give out special titles or portraits for "world firsts"?
Q: First, thank you for reducing the cost of the G12 and G12 plus gear as well as making that gear a little more accessible. Is there a plan to reduce the cost of stun cuffs and stun guns in the stores similar to what you did with the G12 and G12 plus gear?
Q: I am sure you will get this question a lot, but when will you finally do something about the Mace's challenge gear? It is so useless compared to the other two where one is semi-useful and STR challenge could be every day and I wouldn't get enough of carbantis and golden eye balls. Also, why did you take out golden eye balls from HAAT rewards? These rewards are more useless than useful, so people generally don't expect amazing drops of gear from HAAT. You could say that HAAT is currently the Mace's challenge among the raids
Q: If there is indeed an ambitious, multi-year plan for SWGOH, can you confirm that it's more than just reskinned prior content and new ways to grind? Will we seen new gameplay modes and ways to use our collection?
Q: There have been a lot of players asking for new content such as new raids, a sandbox mode, other kinds of gameplay and that doesn't seem to be reflected in the last Road Ahead. Does the team take community feedback and desires into consideration when deciding what to build? How do you prioritize community requests against business needs?
Q: Did the whole dev team unlock Malak the first time on their personal accounts? OR, if that question isn't appropriate, here's a second option: Do you think the experience you guys have with the game is fundamentally different than our own primarily because you know what is coming when? How do you ensure your personal experience doesn't color game development/design decisions (e.g. Caley has the laptop and says "I'm still about two weeks from being done with the Malak farm, so let's just push his event date back.....")
Q: What’s after the Clone Wars?
Q: With Metas constantly changing, how are you able to keep out in front of which characters need a "rework" and which ones are still okay?
Q: Is there anything in the pipeline to attract new players, or is the game past that stage?
Q: Drop rates - it has been noted by many that when a user gets closer to fully maxing a character, gear or shards, that the drop rates decline. Are we expected to believe it’s all based on RNG? All we really want is the truth behind what’s going on.
Q: Can we get dislikes added back to the forums?
Q: When are getting more portraits and titles for characters like Grievous or even Jawas?!?
Q: Have you felt particularly inspired, proud, or happy when working on a rework or a yet to be released rework?
The first is the Flight of the Falcon Legendary event. It was the first time I worked on a piece of Legendary-tier content for the game and I got to have a lot of fun exploring what we could do to create a memorable experience for the players. Looking back, I might’ve made the event a bit more challenging, but I know the community was just as excited to see the A-wing, B-wing, and Y-wing as I was, not to mention getting to call the shots with Darth Vader as your fleet’s commander, all with some fun references and memorable dialogue thrown in! Having the chance to work on the event that showcases the most iconic ship in the Star Wars universe? Yeah, I’m incredibly proud of that!
And of course, Star Forge Showdown, a months-long endeavor of collaboration across disciplines to turn our interpretation of the climactic boss battle from Knights of the Old Republic into a reality. Working closely with Darth Malak’s character designer and our art team, I was tasked with taking what was little more than an outline of the event and crafting a challenging, memorable experience for our most hardcore players. Even better was that it released during Star Wars Celebration 2019! Getting to see our players react to the event in real-time at our booth (including the frustration!) was an unforgettable experience. And to the guy who cracked his phone’s screen while trying to beat the event, I still consider that a badge of honor and love to tell that story!
Q: Why only a select few of the Clone Troopers and not all of them?
Q: How strong are you aiming to get the clone reworks when they come?
Q: With the Clone rework coming up, is there any chance we could see Delta Squad added to the game? They already have pretty well-defined personalities and skills, so it (probably) wouldn't be too hard to come up with kits that fit their characters well.
Q: In the road ahead post by CG_TopHat," I slapped my head in disbelief"... lol. This was a hint at Jar Jar right? .
Q: How long, from conception to implementation, does it take on average when introducing a new toon?
Edit: And I hope they say they'll be adding one.
Malak will return when the SE team has some sort of viable counter. Probably for $$.
You improved ship energy regen but removed the most needed gear from ship normal mode.
Please address why you removed the gear from one of the few available places since normal energy is also needed for kyrotech and finishers.
Why are we limited to only doing a maximum of three prestigious quests at the same time. Why can't we do them all at the same time?
Are there any plans for Galactic Bounty I/II events to happen more often then once every ~45 days (on average)?
Some older toons are not available in any store. Baze for example. Since he and most of these older toons are not meta, is there a possibility that the energy requirements to farm them could be lowered (again, the ones NOT found in any store)?
Many legendary events still do not have a Mythic version. Events such as, Luke Skywalker Hero's Journey, Rey's Hero's Journey, Legend of the Old Republic....are you actively working on releasing any of these or others as Mythics? Again, I am NOT asking WHEN, just asking IF it is coming out.
Now that we have five capital ships and rumor has it, a sixth capital ship coming soon, will be able to assign ships to "squads" similarly to the way we assign characters?
Have you ever entertained the idea of letting the fans of the game vote on which toon they would like to see next in the game?
At the moment, there are three prestigious quests that are tied to the ranking in the HAAT (Tank) Raid.
Jedi Knight 4/4 - Earn rank 10 or higher 5 times in the HAAT Raid
Jedi Master 1/4 - Earn rank 3 or Better 3 times in the HAAT Raid
Jedi Master 4/4 - Earn Rank 1 in the HAAT Raid
In the eventuality that the Tank Raid becomes simmable, will there be any special consideration for the players trying to do these quests or will each player have to ask their guild's leadership NOT to sim the tank raid up to 13 times? Perhaps simply designating everyone as 1st place?
It's all about the FUPU!!!
Is simple justice to give everyone a test account, or a sandbox mode.