I have a 0 rank win recorded for arena by swgoh.gg on Jan. 19th of this year. My team portraits are greyed out for the victory. It is now (permanently?) set as my highest arena rank. Has anyone encountered this or know how I would go about clearing/resetting it? I sent an email to the swgohgg gmail on Thursday but am unsure if they will reply. Any help is greatly appreciated, thanks.
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There supposedly was a database issue on swgoh.gg a while back and I believe they had to wipe the database so it might have caused some weird sync issues.
It isn't? It's not like they say that every page!
I'm sorry that you are also having this problem. I am glad it is not just me affected though, It seems more likely to be addressed if it is widespread. It's not a big deal, I'm just doing well in arena right now & was hoping to get my current placement recorded as highest rank on their site.
Do another manual update now. The site owners corrected the sync system, since the latest game update, in the last 24 hours.
That's because they corrected the collection system. It had been recording higher than 100% for some.
Place 0? You just need to remove Chuck Norris from your arena team.
I tried a manual update this morning but my issue persisted. My current rank did not update this morning either though, so the site may be having other problems at this time. I'll wait a bit & try again. Thanks for the reply!