Why am I putting in a ticket to EA support anyway? when they tell you that they cannot do anything from their end because they don't have any control over what actually happens in the game what you did was give us a run around to stall out for time to make us so frustrated we give up is how that sits, not appropriate
Still no rewards. Also no response to the ticket I submitted yesterday afternoon. Included a link to the Dev thread saying to submit a ticket. Assuming I'll get the same "we have no idea what you're talking about" response and this will linger another week or more.
@CG_SBCrumb The support in this matter is awful. My ticket was closed twice and the support didn't even edit the name while sending copy-paste notes and they include someone else's name. Truly bad experience.
@CG_SBCrumb I have talked to them as well. They will not fix the issue. I think it's time for my 3.75M account to just retire if this is the way we are to be treated when you guys fouled up and didn't run the TB.
This whole mess with ppl not getting their rewards really makes everyone getting the same thing and delivered the same way they would crystals look like a smarter way to keep players happy.
@CG_SBCrumb could we get an update please lot of us have no clue as to if we are ever going to get our rewards, i thought you guys were supposed to improve communication, not give us the silent treatment
What is the deal @CG_SBCrumb I've spent 2 days now back and forth with these **** and am getting nowhere, why should i have to invest so much time to correct your guy's mistake this is making me not like this game anymore and would have quit but I've spent to much money on it to just quit get this figured out already
@CG_SBCrumb@CG_Carrie@CG_Leviathan why is nothing being done on our missing territory battle rewards EA help is not doing anything to compensate us I've spent 2 days back and forth with them to no avail how does this end up our problem because of someone else's mistake I've spent a lot of time dealing with ea for nothing i have screenshots of all my conversations with them only for them to ask the same questions, so I'm frustrated and would atleast appreciate an update as to what is going on my ally code is 976-736-912
A whole week....come on please
Both accounts
485-911-149
564-635-911
Support just gives us the same messages over and over...dont worry .....well im worried
Do you guys really think that ignoring your players is the best way to handle this situation? Just fix it or give us an update. Please. @CG_SBCrumb@CG_Carrie
Seems like since most people got their rewards @CG_SBCrumb is too busy for the few of us who didn't get them i guess we are probably out of luck ea isn't doing anything to help and here we are getting sent somewhere where they can just dust us under the rug I'm giving up what else can i do but get taken advantage of
I deeply apologize for slow response. It has taken us longer than expected to locate the issues and find a solution. We believe we have identified why there was a problem these Support Tickets and reviewed the policy with our Support Advisers to resolved any confusion around the compensation.
If you still have not received these rewards please respond to your ticket one more time today to bump it back up for us and then you should be all set from your side. The Support Advisers are aware and looking for the bumped tickets to resolve your issue as soon as possible
I deeply apologize for slow response. It has taken us longer than expected to locate the issues and find a solution. We believe we have identified why there was a problem these Support Tickets and reviewed the policy with our Support Advisers to resolved any confusion around the compensation.
If you still have not received these rewards please respond to your ticket one more time today to bump it back up for us and then you should be all set from your side. The Support Advisers are aware and looking for the bumped tickets to resolve your issue as soon as possible
Replies
LINE: L1lC24
Guild: 502nd Legion https://swgoh.gg/g/33/502nd-legion/
They literally copy and pasted from your post about it in dev announcements
Sucks for those of you still waiting.
yes, I feel ignored lol
LINE: L1lC24
Guild: 502nd Legion https://swgoh.gg/g/33/502nd-legion/
Ally code 886-574-188
Both accounts
485-911-149
564-635-911
Support just gives us the same messages over and over...dont worry .....well im worried
Stupid answer!!!! I need solution not apologize. They reply like a robot now.
If you still have not received these rewards please respond to your ticket one more time today to bump it back up for us and then you should be all set from your side. The Support Advisers are aware and looking for the bumped tickets to resolve your issue as soon as possible