Took about 45 minutes
Use the live chat feature
Be sure and add any important details like arena payouts missed or raid rewards lost
Or they will only give you 200
Be honest, they can check!
"and i will show you ... where the iron crosses grow..."
Guess everyone needs to spam EA hell line then. Did i say hell? I meant help.
Seriously what a joke. 3 years ago you woulda been given a huge formal appology here’s 500 crystals, please stay and play our game and here’s a discount on the sith pack.
Now it’s we screwed up again, get over it, pay our over priced packs and shut up.
I pitty any fool that still pays for this game.
I pity any fool that pays for any game... specifically mobile...
So u expect free stuff and game developers to be paid with air? I’d think it’s reasonable to pay for games, just not an exorbitant amount. A vault a month is definitely not within the reasonable range.
I do expect free stuff... because other people are paying for me. That’s why I pity them.
Oh come on. Given the timing of it, the vast majority of the people who play the game probably aren't even aware there was an outage. There is no rational reason to give "compensation" to people who aren't even aware a problem existed.
Er you know there are people that play the game worldwide yes? Clearly you missed the several hundreds of people affected. So no. The timing means sod all. Try again.
Hundreds, out of how many? I'm not saying people who were impacted shouldn't be able to get compensation. I'm saying there is no justification to send free crystals to *everyone* who has an account in the game, on the basis of the fact that a statistically small portion of the player base suffered an impact. If they did do that, *then* it would be justifiable for people who suffered an impact to be irritated, because they would be getting the same "compensation" as the thousands of people whose first realization that an outage had occurred at all came from the free crystals in their mailbox.
Oh come on. Given the timing of it, the vast majority of the people who play the game probably aren't even aware there was an outage. There is no rational reason to give "compensation" to people who aren't even aware a problem existed.
Umm are you high? The entire untied states would have noticed.
The entire United States? I'm on the west coast of the U.S. - and I never would have even known an outage occurred if I hadn't been hanging out on the forum. I'm not logged into the game 24/7.
I'm Cali and it was out all morning, I'm not filling out a ticket. If I have to fill out a ticket for something that I did not cause then that's some ****. This is the exact reason why I won't spend any money on this game.
If I have to put effort in to fix something that I didn't cause and the blame is put on me, I can't justify spending money. When I buy something, I'm not just buying a product/service/entertainment,ect... I'm buying customer service. Thanks for showing your true colors EA. Very poor on your behalf to claim that our phones where the cause. It was clearly your server, thanks for insulting some of us. I'll keep my money.....
Wow. Stop complaining. You couldn't play for a few hours and had to snap back to reality. You'll survive. Life moves on. Go start your own game if it's that easy
I really have to learn this trick
How to get randos to fight my battles and white knight for me (for free)
Without thanking them or acknowledging them in any way
Its genius
"and i will show you ... where the iron crosses grow..."
Not sure I've done this right as I'm still waiting for crystals / a response. Could somebody help me?
I clicked into crumb's link,
Seleced Help with a game
Selected galaxy of heroes
Selected 'report a bug' as the topic
Clicked on 'contact us' at the bottom
Create a new case.
Is this the correct way to 'raise a ticket?' I'm seeing others receive their crystals which is why I'm doubting myself.
Wow. Stop complaining. You couldn't play for a few hours and had to snap back to reality. You'll survive. Life moves on. Go start your own game if it's that easy
Except ton of micro transactions games compensate for their messups, maintenance etc even stR trek n dokkan battle cause its how you keep the peasants happy wit bread n water
Oh come on. Given the timing of it, the vast majority of the people who play the game probably aren't even aware there was an outage. There is no rational reason to give "compensation" to people who aren't even aware a problem existed.
I agree that there's no reason to compensate everyone, but it's easy enough to find out who had an energy payout or was within one hour of an arena payout during the outage. Only takes a few database queries. Those people should be compensated without the hassle of having to open a ticket on the Kafkaesque nightmare that is EA's support site and/or plead their case to a support Indian who has already exceeded the monthly compensation limit and won't budge.
Compensation is an admittance and acceptance of responsibility. When these things happen, ever notice we never really receive a difinitive explanation? All we read is something occured, they are aware, and working to resolve the problem. Which is so generic in it's content it's merely stating, or better said, re-stating the obvious. Admit nothing. That is the company line. Deny, be vague, and never answer questions directly. Spin city.
Compensation is an admittance and acceptance of responsibility. When these things happen, ever notice we never really receive a difinitive explanation? All we read is something occured, they are aware, and working to resolve the problem. Which is so generic in it's content it's merely stating, or better said, re-stating the obvious. Admit nothing. That is the company line. Deny, be vague, and never answer questions directly. Spin city.
Compensation is absolutely not an admittance or acceptance of liability always. Sometimes It is. Sometimes It isn't.
Businesses offer concessions all of the time just so they dont have to waste time with customer X anymore;
The Worst part is that a lot of people affected don't necessarily knows English and lot of them, isn't in the foruns.
I made my claim and got my ticket, I even had to help some friends that don't speak english Because the site didn't support them, to top it all off the site is extremely unstable for mobile users, it kept crashing when i was waiting for the chat.
For the amount of time the game was off, I'm pretty sure everyone got affected, some on the arena some on the refreshes, they could easily give to all players better compensation, after all it was their fault and they took so long to correct it.
Hello there😉 @CG_SBCrumb@CG_Carrie@CG_TopHat
may i have your attention please.
i play this game since you released it (with 4.7 Million GM atm) but nowadays it's been harder to play.
The biggest problem is not the time the game need, the biggest problem is your
helpdesk. In case of your Server Issuess i could not play Swgoh and fall back in the arena and fleet arena - it's not funny to climb back.
in case of your Server Issuess i became no refund, the helpdesk told me i have to follow technicial steps to help my Ipad? What? Are you crazy? My Ipad works great, also to that time, only Swgoh did not work and why other player getting refunds?
For me, this sounds like old players from the first time are not welcome anymore.
Thank you for your attention
Not sure I've done this right as I'm still waiting for crystals / a response. Could somebody help me?
I clicked into crumb's link,
Seleced Help with a game
Selected galaxy of heroes
Selected 'report a bug' as the topic
Clicked on 'contact us' at the bottom
Create a new case.
Is this the correct way to 'raise a ticket?' I'm seeing others receive their crystals which is why I'm doubting myself.
Try not reporting a bug, but a technical issue. I did that and got the compensation pretty fast yesterday
If had the same problem, for more than 2 hours i cant login into game.
In earlyer Times, if there was any Server Issusess, they send out a little present for reparation or anything else...
Im a long Time player from day 1 (on Android).
Sorry for my English, its not the best
I spent all of 5 minutes inputting my support ticket. Took less than 15 minutes (more like 5) before I had a friendly response and crystals.
Might be a slightly clunky process, but really impressed with how fast this was acted upon with, for me, fair compensation.
Cheers!
Replies
Basically
A. Continue to get beat by the stupid stick
Or
B. Well you know what your alternative is
Use the live chat feature
Be sure and add any important details like arena payouts missed or raid rewards lost
Or they will only give you 200
Be honest, they can check!
Mine was there straight after the chat ended.
Given the probability of the drop rate you are most likely to receive no crystals.
Yes because his complaints and moans are valid
I do expect free stuff... because other people are paying for me. That’s why I pity them.
Validity does not change his crystal count.
But it should, if CG listened and cared, which is the point to posting here
Hundreds, out of how many? I'm not saying people who were impacted shouldn't be able to get compensation. I'm saying there is no justification to send free crystals to *everyone* who has an account in the game, on the basis of the fact that a statistically small portion of the player base suffered an impact. If they did do that, *then* it would be justifiable for people who suffered an impact to be irritated, because they would be getting the same "compensation" as the thousands of people whose first realization that an outage had occurred at all came from the free crystals in their mailbox.
The entire United States? I'm on the west coast of the U.S. - and I never would have even known an outage occurred if I hadn't been hanging out on the forum. I'm not logged into the game 24/7.
If I have to put effort in to fix something that I didn't cause and the blame is put on me, I can't justify spending money. When I buy something, I'm not just buying a product/service/entertainment,ect... I'm buying customer service. Thanks for showing your true colors EA. Very poor on your behalf to claim that our phones where the cause. It was clearly your server, thanks for insulting some of us. I'll keep my money.....
How to get randos to fight my battles and white knight for me (for free)
Without thanking them or acknowledging them in any way
Its genius
I clicked into crumb's link,
Seleced Help with a game
Selected galaxy of heroes
Selected 'report a bug' as the topic
Clicked on 'contact us' at the bottom
Create a new case.
Is this the correct way to 'raise a ticket?' I'm seeing others receive their crystals which is why I'm doubting myself.
Except ton of micro transactions games compensate for their messups, maintenance etc even stR trek n dokkan battle cause its how you keep the peasants happy wit bread n water
I agree that there's no reason to compensate everyone, but it's easy enough to find out who had an energy payout or was within one hour of an arena payout during the outage. Only takes a few database queries. Those people should be compensated without the hassle of having to open a ticket on the Kafkaesque nightmare that is EA's support site and/or plead their case to a support Indian who has already exceeded the monthly compensation limit and won't budge.
Compensation is absolutely not an admittance or acceptance of liability always. Sometimes It is. Sometimes It isn't.
Businesses offer concessions all of the time just so they dont have to waste time with customer X anymore;
I made my claim and got my ticket, I even had to help some friends that don't speak english Because the site didn't support them, to top it all off the site is extremely unstable for mobile users, it kept crashing when i was waiting for the chat.
For the amount of time the game was off, I'm pretty sure everyone got affected, some on the arena some on the refreshes, they could easily give to all players better compensation, after all it was their fault and they took so long to correct it.
may i have your attention please.
i play this game since you released it (with 4.7 Million GM atm) but nowadays it's been harder to play.
The biggest problem is not the time the game need, the biggest problem is your
helpdesk. In case of your Server Issuess i could not play Swgoh and fall back in the arena and fleet arena - it's not funny to climb back.
in case of your Server Issuess i became no refund, the helpdesk told me i have to follow technicial steps to help my Ipad? What? Are you crazy? My Ipad works great, also to that time, only Swgoh did not work and why other player getting refunds?
For me, this sounds like old players from the first time are not welcome anymore.
Thank you for your attention
DarkObi
Try not reporting a bug, but a technical issue. I did that and got the compensation pretty fast yesterday
In earlyer Times, if there was any Server Issusess, they send out a little present for reparation or anything else...
Im a long Time player from day 1 (on Android).
Sorry for my English, its not the best
Cheers and a nice Weekend, Heiko
Might be a slightly clunky process, but really impressed with how fast this was acted upon with, for me, fair compensation.
Cheers!