IOS To Android And Vice-Versa Now Possible!

Replies

  • NoRinGoSho wrote: »
    When I turn on Game Center it's a level 2 account. Or at least it was a few months ago the last time I tried. We use Discord for chat if that is what you are asking. JediBeer#1671 on Discord. My game name is 乃巳巳尺.
    NoRinGoSho wrote: »
    Yes, I just tried again and it switches to a level 2 account. It will be sad when I have to upgrade my phone and have to lose this game. It has been a fun year.

    @NoRinGoSho this means your Game Center account is tied to the L2 account.

    What you'll need to do is one of two things

    1: Create a new Game Center account and then it'll sync your most current SWGOH account. All a Game Center account is is an Apple ID. The downside to this is you'd have to switch back and forth in order to bring back any other game data from other games.

    2: Or contact EA support and ask them to merge your latest account onto your old account. You'll need info from both accounts. Let them know it's important to keep the better of the two accounts, but you want it on your current Game Center login.

    SnakesOnAPlane
  • Can I Move my swgoh data Game center to Google play? because I want to use swgoh in android Phone. I'd appreciate it if you could tell me how to do it. :)
  • 0N49X
    28 posts Member
    Apparently, they are not on the same page.
    FHFAwsN.png
    It feels really good to know that it is now possible and I am considering to copy my account from iOS to Android. All I want to know is the detailed steps of migrating account and the risks of doing so.
  • 0N49X
    28 posts Member
    edited May 2017
    Hi, I just contacted EA and the customer representative said if your game is linked to FB you can play on both platforms without account migration.

    If your game is linked to Game Centre, it is not possible.
  • 0N49X wrote: »
    Hi, I just contacted EA and the customer representative said if your game is linked to FB you can play on both platforms without account migration.

    If your game is linked to Game Centre, it is not possible.

    Please copy/paste the email you received saying such.

    SnakesOnAPlane
  • 0N49X wrote: »
    Apparently, they are not on the same page.
    FHFAwsN.png
    It feels really good to know that it is now possible and I am considering to copy my account from iOS to Android. All I want to know is the detailed steps of migrating account and the risks of doing so.

    Read the beginning of this thread and it'll explain how to do such (look for kozispoon's posts).

    SnakesOnAPlane
  • 0N49X
    28 posts Member
    edited May 2017
    0N49X wrote: »
    Hi, I just contacted EA and the customer representative said if your game is linked to FB you can play on both platforms without account migration.

    If your game is linked to Game Centre, it is not possible.

    Please copy/paste the email you received saying such.

    I have contacted another representative and was told a different story about FB (saying not possible). But then she asked me if I want to transfer my account from iOS to Android. "Yes, of course!"

    Whether FB works or not is no longer my problem.
  • For those that did the account transfer through EA how long did it take? I sent the request on May 11th and I am still waiting for them to complete the transfer from iOS to Android.
  • Decided to try it for myself. my ticket got escalated to the " specialist team". now the (long?) wait for a reply from them! fingers crossed.
  • kakaka_wakaka
    133 posts Member
    edited May 2017
    This is the answer I got in spanish....guess there is a language barrier!

    Am going to insist....they are saying not possible


    FROM: Loredana I
    SENT: lunes 15 de mayo de 2017 21:00:05 GMT+02:00
    Gracias por comunicarse con el soporte al cliente de Electronic Arts.
    Mi nombre es Loredana y soy el tutor que se encargó de su caso.

    Como se trata de plataformas diferentes, no podemos mover el progreso desde el iOS al Android. Para poder hacer ese cambio, debe ser el mismo tipo de plataforma.


    Agradezco una vez más su contacto con nuestro soporte al cliente puesto a su disposición y , como siempre , no dude en ponerse en contacto con nosotros de nuevo si es necesario .


    ˇ Le deseo una buena tarde !
    Que la Fuerza os acompañe!

    Kakaka

    Telegram @Kakakawakaka
    https://swgoh.gg/u/kakakawakaka/
    Código aliado 192-195-873
    https://swgoh.gg/g/516/global-elite-games/
  • This is the answer I got in spanish....guess there is a language barrier!

    Am going to insist....they are saying not possible


    FROM: Loredana I
    SENT: lunes 15 de mayo de 2017 21:00:05 GMT+02:00
    Gracias por comunicarse con el soporte al cliente de Electronic Arts.
    Mi nombre es Loredana y soy el tutor que se encargó de su caso.

    Como se trata de plataformas diferentes, no podemos mover el progreso desde el iOS al Android. Para poder hacer ese cambio, debe ser el mismo tipo de plataforma.


    Agradezco una vez más su contacto con nuestro soporte al cliente puesto a su disposición y , como siempre , no dude en ponerse en contacto con nosotros de nuevo si es necesario .


    ˇ Le deseo una buena tarde !

    You have to request that they escalate the ticket.
  • I've submitted a ticket to have my Ios account moved over since I'm in the process of switching back to android. I'll update here how it all goes.

    Just an update, so far I have had 1 rep tell me it is not possible to do this and the second rep asked me to submit the old and new ally codes. The new rep said the IOS account would remain playable but separate from the android account in case I ever wanted to go back to IOS. That was on Saturday and I have not heard anything back since then. Thus far my account has not been copied over to my android device. I'm going to send a follow up email tomorrow if nothing changes.
  • Just wanted to give an update. I had submitted my ticket on Thursday 5/18 around 1pm est. I finally got my account copied over to Android around 7pm est Wednesday 5/16. Now I have the same account on both devices. If I play on my old iPhone I am logged out of the account on the Android and vice-versa.

    Now I can finally retire my old iPhone.
  • Bones
    456 posts Member
    edited May 2017
    Got mine switched/linked over last night. Now I can play the same account on both Android and IOS. Go to the in game help from settings, then contact us, and it will take you to a page to submit a ticket. Fill out your information and send them it in. In my message I just explained that i was switching from Android to IOS, and that I didn't want to lose my account that I had spent money on. They replied back within 24 hours of my first message, making sure I understood what was going to happen. I replied that I agreed, and then about 3 or 4 days later (last night) I got another message saying that it was complete. Main thing is to make sure you have the player id and ally code for both accounts. The new account will need to be made prior to sending in the ticket.

    So my message looked like this......

    (Explanation)

    Current Ally code
    ***********
    Current Player ID
    ***********

    New Ally Code
    ***********
    New Player ID
    ***********
  • Bones wrote: »
    They replied back within 24 hours of my first message, making sure I understood what was going to happen.

    What exactly did they say would happen?
  • Bobby777
    614 posts Member
    Customer support is seriously inconsistent when it comes to account transfer. I have heard many different things from other people like losing all your gear, credits and mods upon transfer and some of them will still tell you that it is not possible to transfer your account. This is why it would be better to be able to have the option in settings to transfer the account yourself.
  • Bones wrote: »
    Got mine switched/linked over last night.

    when did you file your request? I filled mine on sunday, after i got confirmation the ticket got escalated, no new information since.

  • Bones
    456 posts Member
    edited May 2017
    Bones wrote: »
    They replied back within 24 hours of my first message, making sure I understood what was going to happen.

    What exactly did they say would happen?

    This is the email i received within 24 hours, in which i replied that I was ok with everything:

    HELP CENTER

    Hello Jimmy,

    Thank you for contacting Electronic Arts customer experience. My name is (**********) and I would assist you with your issue today

    I understand that you want to transfer your game progress from android to ios.

    Before transferring your progress to your new advice, I would like to share some of the information with you.

    ·Recovering the original game account to the new device will over-write the new game account permanently.

    · If the original account was linked to a backup (Google Play for Android, Game Centre for iOS), it will still be available on that login, if you ever switch platforms back.

    * However, any future progress on either device is separate. The game save accounts are still platform- based

    * However, any future progress on either device is separate. The game save accounts are still platform- based.

    If you are agree to the above,please let us know.

    Looking forward for your reply.

    Happy gaming,
    (************)
    EA Help
    AnarkhiA wrote: »
    Bones wrote: »
    Got mine switched/linked over last night.

    when did you file your request? I filled mine on sunday, after i got confirmation the ticket got escalated, no new information since.

    I filed mine on on fridat may 12th i think. Didnt hear back, so i replied to the same email on monday may 14, and got this message:

    HELP CENTER

    Hello Jimmy Rivera,

    My name is (**********) and I’m an adviser here at the EA Help Center in Austin, Texas.
    Thank you for being patient with us, we have heard back from our Experts and this is what they have told us

    'Progress of original Android account [***- *** - ***] has been connected to new linked iOS account [***-***-***]. Player will need to force-close and restart their new game for this to take effect. '


    Thanks for your time and love of the game.

    Help us help you better by taking this quick survey:

    https://help.ea.com/en/survey/csat/a1K4400001vNWugEAG/

    Still need help? You can reach us on help.ea.com .

    Happy gaming,
    (************)
    EA Help
  • NoRinGoSho wrote: »
    When I turn on Game Center it's a level 2 account. Or at least it was a few months ago the last time I tried. We use Discord for chat if that is what you are asking. JediBeer#1671 on Discord. My game name is 乃巳巳尺.
    NoRinGoSho wrote: »
    Yes, I just tried again and it switches to a level 2 account. It will be sad when I have to upgrade my phone and have to lose this game. It has been a fun year.

    @NoRinGoSho this means your Game Center account is tied to the L2 account.

    What you'll need to do is one of two things

    1: Create a new Game Center account and then it'll sync your most current SWGOH account. All a Game Center account is is an Apple ID. The downside to this is you'd have to switch back and forth in order to bring back any other game data from other games.

    2: Or contact EA support and ask them to merge your latest account onto your old account. You'll need info from both accounts. Let them know it's important to keep the better of the two accounts, but you want it on your current Game Center login.

    Thank you, I will try that!
  • Bobby777
    614 posts Member
    Bones wrote: »
    Got mine switched/linked over last night. Now I can play the same account on both Android and IOS. Go to the in game help from settings, then contact us, and it will take you to a page to submit a ticket. Fill out your information and send them it in. In my message I just explained that i was switching from Android to IOS, and that I didn't want to lose my account that I had spent money on. They replied back within 24 hours of my first message, making sure I understood what was going to happen. I replied that I agreed, and then about 3 or 4 days later (last night) I got another message saying that it was complete. Main thing is to make sure you have the player id and ally code for both accounts. The new account will need to be made prior to sending in the ticket.

    So my message looked like this......

    (Explanation)

    Current Ally code
    ***********
    Current Player ID
    ***********

    New Ally Code
    ***********
    New Player ID
    ***********

    Do you need the ally code for the new account? I created one to transfer my current account but I really don't want to level the account to get access to the ally code.
  • AnarkhiA
    4 posts Member
    edited May 2017
    update. I am still waiting. EA says they'll email you within 24H. nothing yet. well over a week now.

    edit: juist had a nice chat again. turned out they escalated it to the wrong team, and that team just didn't bother sending it back down the food chain.. GRMBL. I've been told that on average it would take 3-4 days.
    Post edited by AnarkhiA on
  • AnarkhiA wrote: »
    update. I am still waiting. EA says they'll email you within 24H. nothing yet. well over a week now.

    edit: juist had a nice chat again. turned out they escalated it to the wrong team, and that team just didn't bother sending it back down the food chain.. GRMBL. I've been told that on average it would take 3-4 days.

    Glad it worked out
  • Bones
    456 posts Member
    Bobby777 wrote: »
    Bones wrote: »
    Got mine switched/linked over last night. Now I can play the same account on both Android and IOS. Go to the in game help from settings, then contact us, and it will take you to a page to submit a ticket. Fill out your information and send them it in. In my message I just explained that i was switching from Android to IOS, and that I didn't want to lose my account that I had spent money on. They replied back within 24 hours of my first message, making sure I understood what was going to happen. I replied that I agreed, and then about 3 or 4 days later (last night) I got another message saying that it was complete. Main thing is to make sure you have the player id and ally code for both accounts. The new account will need to be made prior to sending in the ticket.

    So my message looked like this......

    (Explanation)

    Current Ally code
    ***********
    Current Player ID
    ***********

    New Ally Code
    ***********
    New Player ID
    ***********

    Do you need the ally code for the new account? I created one to transfer my current account but I really don't want to level the account to get access to the ally code.

    I did it just in case, because thats what they asked for. I didnt want them to have an excuse to turn me away. I had everything ready at once.
  • My case is finally closed. I ended up having to call them to escalate the case but I got it all worked out. I now have the same account on both platforms and they do sync with each other. You just have to be sure to force close the game on both devices when switching between the two.
  • Can confirm. I just had my android account transferred to iOS. They told me its a one time per account kind of thing. It took an entire week to process though...
    imgur.com/a/prWg1
  • Pathos
    41 posts
    edited June 2017
    I was on iOS and requested a move to Android. My transfer has now likewise come through. Took 7 days approx. Now syncs in both directions. Also worth pointing out that I don't actually own an Android device. Did that end of it entirely through an emulator. Nice to finally be able to run the thing on my PC. Well pleased.
  • Ouchie wrote: »
    Kozi just confirmed it can be done.

    1SStXbq.png

    Hey, hello!! I've tried to solve my similar issue but unfortunately I did received a message from EA support confirming that is not possible to change from IOS to Android. Is there anyway to post a print of my reply? Thanks for now
  • AmirIR11
    23 posts Member
    edited June 2017
    AmirIR11 wrote: »
    Ouchie wrote: »
    Kozi just confirmed it can be done.

    1SStXbq.png

    Hey, hello!! I've tried to solve my similar issue but unfortunately I did received a message from EA support confirming that is not possible to change from IOS to Android. Is there anyway to post a print of my reply? Thanks for now

  • WHat should I Do to require my account change from IOS to Android? It is really possible? Just received this answer today from EA Support:

    ''Thanks for using EA Help. 31344792

    Thank you for contacting. I completely understand your concern but I would like to inform you that it is not possible to transfer the progress from one platform to other because the progress are not platform independent. If you switch the account from iOS to android, you need to start the game again from beginning.

    Please let me know if you have any question.

    Thank you.

    Looking forward for your reply.''


  • I did sent my ID Codes, old and new but just had this answer =(
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