We have deployed of fix for those players whose account's were reset to level 1 with the Title Update on May 4th. Please report an further issues related to the account restore after rebooting.
Please include your ally code.
Known Issues:
Stores need to be refreshed to show the correct inventory and reflect the updated player's level
A handful of characters were reset back to level 1. Some of those units are missing Mods and/or Gear.
Characters affected so far (varies from player to player): Greef Karga, Zeb, Magmatrooper, Hermit Yoda
EDIT (3:30pm PT): All resources for the reset characters were put into player's inventories (minus Mods). We are investigating what's going on with the missing mods and will let you know as soon as we know more.
EDIT (5:00pm PT):We are working on another fix for early next week to address the Mods that were removed from characters that were set to lv 1. We are also investigating some reports around the gear that was removed from those characters and not placed in the player's inventory.
So Dev team has fixed account restoration problems. But it seems they are not caring AT ALL about other issues. Since the update I've never been able to login the game cause everytime it says "new client available" but the app has already been updated. I tried rebooting the smartphone, uninstalling/reinstalling the app. Some said it depends on Android System Webview, but it is updated to the latest version. Since the update I can't do nothing, waisting a lot of time and events. Now I'm wondering how long I'll need to wait until this thing will be fixed
So I was one of the people who was affected by the May the 4th bug. I saw the account reset package they will be issuing. Am I wrong for saying I would rather have KAM shards than Echo shards? Is that asking too much? I’m not particularly interested in Bad Batch and eventually I will farm them when they become free to play. Those shards don’t really benefit me now whereas KAM shards would. I appreciate anyone’s feedback, thanks
So I was one of the people who was affected by the May the 4th bug. I saw the account reset package they will be issuing. Am I wrong for saying I would rather have KAM shards than Echo shards? Is that asking too much? I’m not particularly interested in Bad Batch and eventually I will farm them when they become free to play. Those shards don’t really benefit me now whereas KAM shards would. I appreciate anyone’s feedback, thanks
Feedback:
Yes it's asking too much.
The CGDF requests that CG takes away everyone's Extra Life Charity Event rewards. We don't deserve them. https://discord.gg/AmStGTH
So I was one of the people who was affected by the May the 4th bug. I saw the account reset package they will be issuing. Am I wrong for saying I would rather have KAM shards than Echo shards? Is that asking too much? I’m not particularly interested in Bad Batch and eventually I will farm them when they become free to play. Those shards don’t really benefit me now whereas KAM shards would. I appreciate anyone’s feedback, thanks
There was no Lightside Territory Battle running when the login issue occured, so I'm not sure why they would give you KAM shards
Hey @CG_SBCrumb, update on the mod retrieval? The mods are one of the major things lost as for both Greef and HMY i had good sets and we all know the chances/time take getting +15 speed mods.
Can i put mods back on them or they need to be left blank? Then if i do put mods on them will they be moved back to my inventory when their proper mods return?
We have deployed of fix for those players whose account's were reset to level 1 with the Title Update on May 4th. Please report an further issues related to the account restore after rebooting.
Please include your ally code.
Known Issues:
Stores need to be refreshed to show the correct inventory and reflect the updated player's level
A handful of characters were reset back to level 1. Some of those units are missing Mods and/or Gear.
Characters affected so far (varies from player to player): Greef Karga, Zeb, Magmatrooper, Hermit Yoda
EDIT (3:30pm PT): All resources for the reset characters were put into player's inventories (minus Mods). We are investigating what's going on with the missing mods and will let you know as soon as we know more.
EDIT (5:00pm PT):We are working on another fix for early next week to address the Mods that were removed from characters that were set to lv 1. We are also investigating some reports around the gear that was removed from those characters and not placed in the player's inventory.
You said the make good would come next week, well It’s now the next week. Care to give us a day/time window you plan to drop the make good?
Ally code 842-263-844. I have had the same issue as all above me. My problem is I spent actual cash to take advantage of the double drops. Silly me I suppose. I’d be happy with the compensation if it ever arrives. This is the first major issue I have had in the 5 years I have played so I think that is pretty good and if the compensation as stated does come then all is forgiven haha.
We have deployed of fix for those players whose account's were reset to level 1 with the Title Update on May 4th. Please report an further issues related to the account restore after rebooting.
Please include your ally code.
Known Issues:
Stores need to be refreshed to show the correct inventory and reflect the updated player's level
A handful of characters were reset back to level 1. Some of those units are missing Mods and/or Gear.
Characters affected so far (varies from player to player): Greef Karga, Zeb, Magmatrooper, Hermit Yoda
EDIT (3:30pm PT): All resources for the reset characters were put into player's inventories (minus Mods). We are investigating what's going on with the missing mods and will let you know as soon as we know more.
EDIT (5:00pm PT):We are working on another fix for early next week to address the Mods that were removed from characters that were set to lv 1. We are also investigating some reports around the gear that was removed from those characters and not placed in the player's inventory.
You said the make good would come next week, well It’s now the next week. Care to give us a day/time window you plan to drop the make good?
We have deployed of fix for those players whose account's were reset to level 1 with the Title Update on May 4th. Please report an further issues related to the account restore after rebooting.
Please include your ally code.
Known Issues:
Stores need to be refreshed to show the correct inventory and reflect the updated player's level
A handful of characters were reset back to level 1. Some of those units are missing Mods and/or Gear.
Characters affected so far (varies from player to player): Greef Karga, Zeb, Magmatrooper, Hermit Yoda
EDIT (3:30pm PT): All resources for the reset characters were put into player's inventories (minus Mods). We are investigating what's going on with the missing mods and will let you know as soon as we know more.
EDIT (5:00pm PT):We are working on another fix for early next week to address the Mods that were removed from characters that were set to lv 1. We are also investigating some reports around the gear that was removed from those characters and not placed in the player's inventory.
You said the make good would come next week, well It’s now the next week. Care to give us a day/time window you plan to drop the make good?
Last I checked,
There are 5 working days this week...
It's CG so more like 2 at most.
SMASH THAT LIKE BUTTON
The CGDF requests that CG takes away everyone's Extra Life Charity Event rewards. We don't deserve them. https://discord.gg/AmStGTH
My Zeb is now G1 as well; think he was G8 before.. Lost all my mods on Greef Karga. All else seems okay from first glance. Ally Code 138-652-899
Not sure if/why i was skipped but haven’t seen any gear for Zeb in my inbox.
in
My Zeb was restored after my previous comment (gear only) - picture below from last round GAC. Has since gone back to G1, can add a screenshot if needed.
I've lost my Greef Karga's mods and Zeb got his gears missed. I was one of the players who had their accounts reset to the lvl 1. My ally code is 522-886-262. I'm already back to lvl 85 but My Zeb and Greef Karga are still not fixed. I didn't receive the good package yet.
I have posted an update on this issue here.
tldr; We have a Server Release to fix the mods and gear issue today. Make good package is coming tomorrow.
I noticed this in the post "Return the missing mods from units that were reset to level 1 with update last week."
My Hyoda and Greef weren't reset to level 1, but their mods are missing. Am I to assume that they will get their mods back and this was just a miscommunication?
tldr; We have a Server Release to fix the mods and gear issue today. Make good package is coming tomorrow.
The make good package includes 250 Conquest Energy, conquest isn't currently running, how is that being handled?
Only reason I ask is because if its just we start the next conquest at 394 / 144 energy, that's actually a pretty big negative since we have to work through all that energy while still trying to balance stamina levels, or not get back energy every 12 minutes until we are below the 144 mark
tldr; We have a Server Release to fix the mods and gear issue today. Make good package is coming tomorrow.
The make good package includes 250 Conquest Energy, conquest isn't currently running, how is that being handled?
Only reason I ask is because if its just we start the next conquest at 394 / 144 energy, that's actually a pretty big negative since we have to work through all that energy while still trying to balance stamina levels, or not get back energy every 12 minutes until we are below the 144 mark
edit: added note about stamina
I'm not sure how it's a negative, but it may not be that helpful since you will need to balance out stamina.
Replies
So Dev team has fixed account restoration problems. But it seems they are not caring AT ALL about other issues. Since the update I've never been able to login the game cause everytime it says "new client available" but the app has already been updated. I tried rebooting the smartphone, uninstalling/reinstalling the app. Some said it depends on Android System Webview, but it is updated to the latest version. Since the update I can't do nothing, waisting a lot of time and events. Now I'm wondering how long I'll need to wait until this thing will be fixed
My ally code is 245226345
Ally code: 849-892-379
Can you check my account? This is my ally code: 637333334
thx
Feedback:
Yes it's asking too much.
There was no Lightside Territory Battle running when the login issue occured, so I'm not sure why they would give you KAM shards
Can i put mods back on them or they need to be left blank? Then if i do put mods on them will they be moved back to my inventory when their proper mods return?
@Tahiriveila https://forums.galaxy-of-heroes.starwars.ea.com/discussion/244740/update-on-early-game-experience-issues#latest
You said the make good would come next week, well It’s now the next week. Care to give us a day/time window you plan to drop the make good?
Last I checked,
There are 5 working days this week...
It's CG so more like 2 at most.
SMASH THAT LIKE BUTTON
Their plan is "this week"
@Tahiriveila https://forums.galaxy-of-heroes.starwars.ea.com/discussion/244740/update-on-early-game-experience-issues#latest
My code is 744-172-996
Ally:495-483-836
My Zeb was restored after my previous comment (gear only) - picture below from last round GAC. Has since gone back to G1, can add a screenshot if needed.
I've lost my Greef Karga's mods and Zeb got his gears missed. I was one of the players who had their accounts reset to the lvl 1. My ally code is 522-886-262. I'm already back to lvl 85 but My Zeb and Greef Karga are still not fixed. I didn't receive the good package yet.
tldr; We have a Server Release to fix the mods and gear issue today. Make good package is coming tomorrow.
I noticed this in the post "Return the missing mods from units that were reset to level 1 with update last week."
My Hyoda and Greef weren't reset to level 1, but their mods are missing. Am I to assume that they will get their mods back and this was just a miscommunication?
The make good package includes 250 Conquest Energy, conquest isn't currently running, how is that being handled?
Only reason I ask is because if its just we start the next conquest at 394 / 144 energy, that's actually a pretty big negative since we have to work through all that energy while still trying to balance stamina levels, or not get back energy every 12 minutes until we are below the 144 mark
edit: added note about stamina
I'm not sure how it's a negative, but it may not be that helpful since you will need to balance out stamina.