Make good was already pushed out? I haven’t received them yet (tried restarting app and phone). Maybe I’m just impatient but I want those Echo shards...among other things.
Make good was already pushed out? I haven’t received them yet (tried restarting app and phone). Maybe I’m just impatient but I want those Echo shards...among other things.
Yes but I was locked out for about 4-5 days staring on 4 May. Plus today’s server update notes from @CG_SBCrumb says this:
Hi Holotable Heroes,
Today's Server Update sent out the make good package we announced last Friday. This is only being sent to players affected by the account reset to level 1 and/or were unable to log in due to the update to the early game experience.
Yes but I was locked out for about 4-5 days staring on 4 May. Plus today’s server update notes from CG_SBCrumb says this:
Hi Holotable Heroes,
Today's Server Update sent out the make good package we announced last Friday. This is only being sent to players affected by the account reset to level 1 and/or were unable to log in due to the update to the early game experience.
I want to point out where it says “and/or”
I don’t think I’m being unreasonable here.
I did miss that part, I was going by the wording in the make good.
same here locked out for days... expected to get the make good package.. so far nothing has arrived. I do hope those who had the issue of not being able to log in without the other issues will get this package too... we have lost a lot bcs of being locked out of the game for those days...
same here locked out for days... expected to get the make good package.. so far nothing has arrived. I do hope those who had the issue of not being able to log in without the other issues will get this package too... we have lost a lot bcs of being locked out of the game for those days...
If I claim the make good package without a galactic conquest available will I still be able to use the conquest energy? Also still haven’t gotten my mods back. Ally code: 985-442-682
I received the make good package, thax for this. I also received a message that my mods would be returned but that didn't happen. They are not affected to the impacted characters (hYoda, Greeh Karga, Magama Trooper, Zeb) and they are not in my inventory either. Can you pls fix this ? Ideally retunr them in the inventory because by now I have affected different mods to those characters.
so how is it looking with the compensation packages? Have all of them been already sent? why havent I received any yet? Its also confusing... Are the players who were locked out of the game for several days but didnt lose mods going to get any compensation as well or not? im not sure if my acc was reduced to lvl 1 during those days, but i could definitely not play the game!
CG_SBCrumb
Any ideas why not everyone who got locked out may 4 didn’t get the make right package??
Obviously I cannot speak to the direct details of the cut off or how this is determined, but when I spoke to him about this he said that it was specifically given to people who had the reset issue and people who were locked out due to the update for basically the whole week.
At this point my guess would be that anyone who didnt get it, likely didnt fit the criteria set forth.
CG_SBCrumb
Any ideas why not everyone who got locked out may 4 didn’t get the make right package??
Obviously I cannot speak to the direct details of the cut off or how this is determined, but when I spoke to him about this he said that it was specifically given to people who had the reset issue and people who were locked out due to the update for basically the whole week.
At this point my guess would be that anyone who didnt get it, likely didnt fit the criteria set forth.
And that’s what happened to me locked out and was reset to 1 🤷♂️
I'm pretty sure those of Us that were truly affected haven't gotten Our mods back. I had My gear levels returned and received the make good, but still no mods. Hopefully later today? Having to go through the entire LSGeoTB without key mods would be pretty harsh and even more salt in the wounds, deserving yet another make good IMO.
CG_SBCrumb
Any ideas why not everyone who got locked out may 4 didn’t get the make right package??
Obviously I cannot speak to the direct details of the cut off or how this is determined, but when I spoke to him about this he said that it was specifically given to people who had the reset issue and people who were locked out due to the update for basically the whole week.
At this point my guess would be that anyone who didnt get it, likely didnt fit the criteria set forth.
And that’s what happened to me locked out and was reset to 1 🤷♂️
CG_SBCrumb
Any ideas why not everyone who got locked out may 4 didn’t get the make right package??
Obviously I cannot speak to the direct details of the cut off or how this is determined, but when I spoke to him about this he said that it was specifically given to people who had the reset issue and people who were locked out due to the update for basically the whole week.
At this point my guess would be that anyone who didnt get it, likely didnt fit the criteria set forth.
And that’s what happened to me locked out and was reset to 1 🤷♂️
CG_SBCrumb
Any ideas why not everyone who got locked out may 4 didn’t get the make right package??
Obviously I cannot speak to the direct details of the cut off or how this is determined, but when I spoke to him about this he said that it was specifically given to people who had the reset issue and people who were locked out due to the update for basically the whole week.
At this point my guess would be that anyone who didnt get it, likely didnt fit the criteria set forth.
i was locked out of the game for at least4-5 DAYS, not being able to play grand arena, galactic conquest, double drops... losing ranks in pvp arenas, not being able to spend energy on farming.... how can i possibly not fit the criteria for make good package?? this compensation was created due to that bad experience ... now i feel even worse lol!
hey this is very disappointing. i was even posting screenshots about the issue here in this thread.
i dont think i was affected by the mods issue, but honestly who cares about mods when you cant even play the game?... thats the main issue.
CG_SBCrumb
Any ideas why not everyone who got locked out may 4 didn’t get the make right package??
Obviously I cannot speak to the direct details of the cut off or how this is determined, but when I spoke to him about this he said that it was specifically given to people who had the reset issue and people who were locked out due to the update for basically the whole week.
At this point my guess would be that anyone who didnt get it, likely didnt fit the criteria set forth.
i was locked out of the game for at least4-5 DAYS, not being able to play grand arena, galactic conquest, double drops... losing ranks in pvp arenas, not being able to spend energy on farming.... how can i possibly not fit the criteria for make good package?? this compensation was created due to that bad experience ... now i feel even worse lol!
hey this is very disappointing. i was even posting screenshots about the issue here in this thread.
i dont think i was affected by the mods issue, but honestly who cares about mods when you cant even play the game?... thats the main issue.
896-492-184
As I said, I am guessing from the information at hand.
I passed your information along, and Crumb is diligent on this post as well.
The mods have been missing vastly approaching two (2) weeks.
I appreciate the apparent effort and make good on missing May 4th events and the lack of any game play.
Yet we are still missing mods.
I believe the last post, on this thread, you said was that you’re looking into it.
Yet your post on may 12 on Game Updates is not edited to reflect that issue.
While I am certainly not writing this for semantics or to nag— I certainly understand you guys are probably very busy working on this issue — I am writing this to prompt some transparency.
Transparency: 1. More communication to us on what this “looking into it” means and regular updates
Transparency: 2. More communication to the gaming base of what we few are experiencing— we are still missing mods
Transparency: 3. This issue is identified and no other issues like this can happen where mods/ character levels can be deleted from inventory or reset
Replies
We are aware of a few reports of this happening and the team is working on it. Hang in there!
This happened to me too.
I had the log in issue on 4 May
Ally code:627-765-412
Keep up the good work!
@Cadet_Kenobi this make good was for players who had thier accounts reset to level 1, not just log in issues on the 4th.
https://forums.galaxy-of-heroes.starwars.ea.com/discussion/244740/update-on-early-game-experience-issues#latest
Yes but I was locked out for about 4-5 days staring on 4 May. Plus today’s server update notes from @CG_SBCrumb says this:
Hi Holotable Heroes,
Today's Server Update sent out the make good package we announced last Friday. This is only being sent to players affected by the account reset to level 1 and/or were unable to log in due to the update to the early game experience.
I want to point out where it says “and/or”
I don’t think I’m being unreasonable here.
I did miss that part, I was going by the wording in the make good.
Thanks for the response Doja! Much appreciated.
Exactly and I was at level 1 also 🤷♂️
Ally code: 941-238-114
Ally code: 627-765-412
Any ideas why not everyone who got locked out may 4 didn’t get the make right package??
Obviously I cannot speak to the direct details of the cut off or how this is determined, but when I spoke to him about this he said that it was specifically given to people who had the reset issue and people who were locked out due to the update for basically the whole week.
At this point my guess would be that anyone who didnt get it, likely didnt fit the criteria set forth.
And that’s what happened to me locked out and was reset to 1 🤷♂️
1st world problems on a mobile game 🤣🤣🤣
Ok, can you please post you ally code
i was locked out of the game for at least4-5 DAYS, not being able to play grand arena, galactic conquest, double drops... losing ranks in pvp arenas, not being able to spend energy on farming.... how can i possibly not fit the criteria for make good package?? this compensation was created due to that bad experience ... now i feel even worse lol!
hey this is very disappointing. i was even posting screenshots about the issue here in this thread.
i dont think i was affected by the mods issue, but honestly who cares about mods when you cant even play the game?... thats the main issue.
896-492-184
As I said, I am guessing from the information at hand.
I passed your information along, and Crumb is diligent on this post as well.
I appreciate the apparent effort and make good on missing May 4th events and the lack of any game play.
Yet we are still missing mods.
I believe the last post, on this thread, you said was that you’re looking into it.
Yet your post on may 12 on Game Updates is not edited to reflect that issue.
While I am certainly not writing this for semantics or to nag— I certainly understand you guys are probably very busy working on this issue — I am writing this to prompt some transparency.
Transparency: 1. More communication to us on what this “looking into it” means and regular updates
Transparency: 2. More communication to the gaming base of what we few are experiencing— we are still missing mods
Transparency: 3. This issue is identified and no other issues like this can happen where mods/ character levels can be deleted from inventory or reset
@CG_SBCrumb