Sorry. I have become a skeptic. The Vader sentence at the end pretty much sums up where I am at. I just don't believe these individuals will be dealt with as harshly as is being put forward. Why? Because that is the MO of the past.... Furthermore, there were no timelines provided for the length of these suspensions and no mention of how the intermediate people will be punished. Some may be getting the hammer dropped, but why not provide a breakdown of specifics. Why not provide a list of all actions taken? Other games do this......
These are alarming statements to me -
1.) "Accounts that received multiple rewards suspended"
How Long? What is the breakdown? Where is the point when someone gets the hammer dropped vs. suspension? Is there a clear cut line?
2.) "While it is true that we can’t as easily take back credits or gear that have been spent, what we can do is lower certain things down".
So does this mean you will shake down a single character, such as RG, and leave the rest alone? Or do you drop every single character to it's base form for any gear used on that character that was not legitimately obtained?
The fact that a single character has to be stripped down, and individual gear pieces cannot be taken off, leads one to think that there may be discretion in stripping down a character....
Transparency......is part of the problem all along...
Also, the more specifics provided now, the less issues we have to revisit later....
why can't people just be happy they listened this time and are *actually* trying? Hopefully, this is the start of them turning a new leaf... There's a difference between constructive criticism in PMs, and calling them out publicly / bashing. I can understand that the latter gets results but once they release a fix, you shouldn't keep going...
There are some important take aways from this incident.
First, we the community spoke out about an egregious error that occurred upsetting the balance of fair game play. In the entire scheme of things it had little impact to the majority of players however had nothing been done, or communication of what was being done, it was a big slap in the face to anyone that invested money and or time in this game. The developers responded and clearly communicated how they were addressing the issue.
It shouldn't take this kind of outcry to see action being taken or kept informed of those issues. Apparently and I didn't realize it until recently, the freemium model is based on player frustration and I would conjecture that CG/EA may have come up with a very good model or possibly just the fact that it's Star Wars; who can say they are not totally frustrated so often in this game only to be relieved occasionally by that last shard needed or piece of gear to promote to the next level.
I don't think they imagined the success and subsequent level of player frustration when they first developed the game.
What is needed is to remove the frustration over keeping the player base informed. Give us a mail message with a countdown when the client needs to be restarted. Make weekly post regarding future updates and more post as needed regarding unseen issues that occur. What is the time frame for new raid content, level cap increase, what gear will be needed so we can start farming and stock piling it before (precraft has been removed), etc. Don't tell us a couple days before an event is released requiring 5 characters we don't have. How is it going to be possible to 7 star Darth Vader?
Please @EA_Jesse , you are doing a good job but if we can remove the frustration from communication between the development team and the player base we will all profit.
Credit where credit's due, I think they finally realised how angry the players had become at repeated exploiting with no discernible punishment.
If they follow through with what they've promised, that's acceptable to me.
I don't blame those players who collected rewards twice, you don't expect that and I might have done similarly in the same situation.
It's CG's mistake, it's right that they should have to spend the time putting it right. Maybe this will cause them to improve their QC for future updates, it will save them a lot of time and money.
1. Worst offenders some got perma ban if they got Han solo unlocked with this while others got suspended and some geared toons downgraded. Few reports saying that some didnt get anything reverted and only suspension?
2. Those who exploited twice (claiming by accident) got away with extra huge advantage gear.
3. Those who did not gain anything also lost the most because they simply didnt take any advantage or rewarded for being honest.
EA should at least reward those who did not get anything some raid piece gear. It will encourage in future to NOT exploit.
For those of you posting that it took the thread on Reddit to bring about change, you're out of your minds. You assume they weren't attempting to figure out the fix the whole time. What they're in the process of doing to fix the errors takes time and resources, and I'm 100% positive the developers had to get higher end EA permissions to affect the global player base in such a manner. And bear in mind, these fixes are taking away valuable time and resources from patching the game, working on new content, Anakin, Scoundrels, and more. Rejoice they're getting this right!
I for one am excited to see that they're doing some damage to their own revenue sources in order to enforce policy and maintain a state of fair play. Did it take a little time? Sure. But they're getting it right! Is it taking a little time to finish off the purge? Yes! We're talking a few thousand accounts that need tweaking or banning here! Do you think there's a code written that will seek and fix with one click of a mouse?
For those stating they need some form of compensation for doing the right thing and not clicking twice... Come off it. Servers for dark for 2 mins and they gift out 500 crystals. That's kinda awesome in my book, and more than I'd ever expect from a mobile game. Next you'll be clamoring for raid gear every time QGJ fails to remove taunt from STH.
1. Worst offenders some got perma ban if they got Han solo unlocked with this while others got suspended and some geared toons downgraded. Few reports saying that some didnt get anything reverted and only suspension?
2. Those who exploited twice (claiming by accident) got away with extra huge advantage gear.
3. Those who did not gain anything also lost the most because they simply didnt take any advantage or rewarded for being honest.
EA should at least reward those who did not get anything some raid piece gear. It will encourage in future to NOT exploit.
You shouldn't get a reward for not exploiting (assuming you even had the opportunity). It's called doing the right thing. You should also pay your taxes and call your mom on Mother's Day and not get a reward for it. One extra reward is not "huge" by any rational measure and I applaud anyone for having the self control to not click again. Those triple takers are probably regretting it right now.
On your first point, we can only hope they follow through and make a fair punishment.
@EA_Jesse & DevTeam wish the QA would have been a little more thorough prior to rollout but thank you for taking action to remedy the problem! Suspensions are welcome and the bans are certainly appropriate, all in all it seems like an effective solution to a messy problem thanks again!
CG just devaluated thousands of dollars people have spent on this game... more than 1000 players did this. good luck with the account by account checking and hundreds of refunds you will get... this happens for being greedy, things doesnt end well when you treat your costumers like casino gamblers.
I'm glad they have their work cut out for them. I live in Vegas, if you abuse a gaming system error/bug/exploit (this is not entirely uncommon, especially 10+ years ago), you are potentially guilty of a felony. Seeing as how this model of gaming differs to actual gambling on only subtle points, send the devs into OT to fix this issue justly and swiftly and correctly.
Please don't misread me on this, I'm not comparing the consequences of the two whatsoever. I'm only trying to illustrate that when you mess with people's money, and the expected value of their money, you swim in dangerous waters.
I live in vegas as well
Nice! I saw lightning just now East of Henderson, here's hoping we get some exciting weather.
I'm in Vegas too! I thought I was the only one from here!
Sorry for straying off topic.
But yes, in the casinos (I work in one), if you exploit a glitch from the slot machines (even if it's the casino's fault for having a glitch machine), it is a felony and you get arrested.
Yeah they will be, but 3,683 people get to keep some stuff cause they only did it twice smh.
They DID get one piece of gear legit, so they ended up with one extra piece of gear\salvage and "stuff".
I can totally see that being an accident.. I have looked at rewards checked out went back and had not clicked "accept" I might have done that thinking this was the case.. after that I probably would have realized that something was up.
As Jesse stated they had to draw a line somewhere.
Yeah they got 1 piece of gear/piece of savage free.
In two weeks when the Nubian savages go into the shipment shop they gonna be 2500 crystals. They won't have to pay for it if they all ready have it but I will. Man that's messed up.
You're sounding incredibly selfish here. We are talking about one raid worth of loot. It could be some salvage or it could be a full craft. Who cares? Anyone would have or could have clicked twice. I probably would have myself thinking that I misclicked or something silly the first time. Saying that you deserve compensation is rather childish. The world isn't fair. They have done plenty with this resolution.
I think a give a care if I come off as sounding selfish? I didn't freaking cheat! And I've spent a lot of money in the past 2 months. I could careless if it's a full raid gear piece or 25 peices. It's times 4000 people. If you're so holier than tho,why don't you delete the gear that comes in mail if indeed they do decide to send us all something. Wanna make a bet you don't delete it? Of course you wouldn't.
Yeah I might be selfish so what, but I'm not a hypocrite.
1. Worst offenders some got perma ban if they got Han solo unlocked with this while others got suspended and some geared toons downgraded. Few reports saying that some didnt get anything reverted and only suspension?
2. Those who exploited twice (claiming by accident) got away with extra huge advantage gear.
3. Those who did not gain anything also lost the most because they simply didnt take any advantage or rewarded for being honest.
EA should at least reward those who did not get anything some raid piece gear. It will encourage in future to NOT exploit.
You shouldn't get a reward for not exploiting (assuming you even had the opportunity). It's called doing the right thing. You should also pay your taxes and call your mom on Mother's Day and not get a reward for it. One extra reward is not "huge" by any rational measure and I applaud anyone for having the self control to not click again. Those triple takers are probably regretting it right now.
On your first point, we can only hope they follow through and make a fair punishment.
That's not true. When I call Moms for Mother's Day she gives me a thank you and an I love You.
Well it's a good thing we have you to police the situation!
Quoting you Slots from another thread:
"The messed up thing is that they have not said anything about this. How long is the suspension? How is gettin mail for raid loot and not recovering rewards when opened an exploit? Seems like a system glitch. When I was not recovering rewards of course I'm going to open mail that has been sent to me."
Seems like you can't even police yourself!
Cool? And that was an example I made. Creeping on guild mates and people on the forum, you have too much time on your hands.
Man, what is your problem. Since when is reporting cheaters a bad thing? Id like to understand your thought process here.
They have already said they will take care of it. You are impatient. Also to be reporting a guild mate is a special kind of loyalty.
1. Worst offenders some got perma ban if they got Han solo unlocked with this while others got suspended and some geared toons downgraded. Few reports saying that some didnt get anything reverted and only suspension?
2. Those who exploited twice (claiming by accident) got away with extra huge advantage gear.
3. Those who did not gain anything also lost the most because they simply didnt take any advantage or rewarded for being honest.
EA should at least reward those who did not get anything some raid piece gear. It will encourage in future to NOT exploit.
Another person wanting free handouts. And "huge advantage gear"?? Let's not forget the guild hoppers and how many raid completions they have.
1. Worst offenders some got perma ban if they got Han solo unlocked with this while others got suspended and some geared toons downgraded. Few reports saying that some didnt get anything reverted and only suspension?
2. Those who exploited twice (claiming by accident) got away with extra huge advantage gear.
3. Those who did not gain anything also lost the most because they simply didnt take any advantage or rewarded for being honest.
EA should at least reward those who did not get anything some raid piece gear. It will encourage in future to NOT exploit.
Another person wanting free handouts. And "huge advantage gear"?? Let's not forget the guild hoppers and how many raid completions they have.
Let's not forget. This is all part of a bigger problem of balance failure and inattention to what has been going on in the game. I am glad they are dealing with some of these issues piecemeal, but being reactive is not a good strategy for stewarding the game and its overarching business model.
1. Worst offenders some got perma ban if they got Han solo unlocked with this while others got suspended and some geared toons downgraded. Few reports saying that some didnt get anything reverted and only suspension?
2. Those who exploited twice (claiming by accident) got away with extra huge advantage gear.
3. Those who did not gain anything also lost the most because they simply didnt take any advantage or rewarded for being honest.
EA should at least reward those who did not get anything some raid piece gear. It will encourage in future to NOT exploit.
Another person wanting free handouts. And "huge advantage gear"?? Let's not forget the guild hoppers and how many raid completions they have.
I'm personally not interested in an extra raid gear to make up for CG's error. But I'm not against anyone who does.
what an ugly thing to say... does this mean we're not friends anymore?
Sorry. I have become a skeptic. The Vader sentence at the end pretty much sums up where I am at. I just don't believe these individuals will be dealt with as harshly as is being put forward. Why? Because that is the MO of the past.... Furthermore, there were no timelines provided for the length of these suspensions and no mention of how the intermediate people will be punished. Some may be getting the hammer dropped, but why not provide a breakdown of specifics. Why not provide a list of all actions taken? Other games do this......
These are alarming statements to me -
1.) "Accounts that received multiple rewards suspended"
How Long? What is the breakdown? Where is the point when someone gets the hammer dropped vs. suspension? Is there a clear cut line?
2.) "While it is true that we can’t as easily take back credits or gear that have been spent, what we can do is lower certain things down".
So does this mean you will shake down a single character, such as RG, and leave the rest alone? Or do you drop every single character to it's base form for any gear used on that character that was not legitimately obtained?
The fact that a single character has to be stripped down, and individual gear pieces cannot be taken off, leads one to think that there may be discretion in stripping down a character....
Transparency......is part of the problem all along...
Also, the more specifics provided now, the less issues we have to revisit later....
why can't people just be happy they listened this time and are *actually* trying? Hopefully, this is the start of them turning a new leaf... There's a difference between constructive criticism in PMs, and calling them out publicly / bashing. I can understand that the latter gets results but once they release a fix, you shouldn't keep going...
Is there any notion that this time, the public outcry resulted in them actually doing something? There is a reason this many people have finally had it....
Furthermore, "they actually listened this time".... That is the problem. They didn't listen the numerous "other times". Many of us started off with a low tone, but as time goes on, you become tired of being ignored.
Either they actually, and I mean actually, do something. Or many of us, are going to take our "supporting funds" and ship it.
Can we, the members of the 1271 please be given the option to start over and start clean? I think if any of us want to do that it would be absolutley fair to everyone else. I already did create a brand new account on an old ipad but frankly, it's becoming a little cumbersome carrying around two ipads. And someone mentioned that alt accounts are not allowed although I fail to see why.
I agree. I will admit I was in the 1271. Even if there was no punishment given I think I would have quit that account. I would like a full reset even if it's in the same shard so major disadvantage as far as catching up in rank.
I know it's nothing in the masses but I would like to apologize to all the none exploiters. I reached level 76 and top 200 in my pvp just to throw it away. I truly enjoy this game and would like to keep it that way for all
Wow, very mature apology. Kudos to you on that. I didnt even apologize. I won't either because I think my offer to start over is good enough. AND... I was only level 50. Small potatoes compared to you big guys. Besides, I jumped on those free rewards only because I was afraid of missing out.
Oh fun fact: 1271 has only 2 prime factors, 31 and 41. Ok, geek alert lol.
CG just devaluated thousands of dollars people have spent on this game... more than 1000 players did this. good luck with the account by account checking and hundreds of refunds you will get... this happens for being greedy, things doesnt end well when you treat your costumers like casino gamblers.
I'm glad they have their work cut out for them. I live in Vegas, if you abuse a gaming system error/bug/exploit (this is not entirely uncommon, especially 10+ years ago), you are potentially guilty of a felony. Seeing as how this model of gaming differs to actual gambling on only subtle points, send the devs into OT to fix this issue justly and swiftly and correctly.
Please don't misread me on this, I'm not comparing the consequences of the two whatsoever. I'm only trying to illustrate that when you mess with people's money, and the expected value of their money, you swim in dangerous waters.
for me this game is like gambling... its even worse.
I at least expected something like sorry we were trying to cover the whole thing up earlier.
It's more the constant lying (or not telling w/e) that upsets people and which still upsets me.
Solutions are nice and all after an outcry of players but if this wasn't noticed by the players that put this one Reddit, another artificial gap was created to keep you into spending.
I've lost all trust that the mistakes are really mistakes. Precraft issue started this and the solution (and attempts to sweep it under the carpet) set the tone for this "mistake".
If I have to believe the players on Reddit, it was a big scheme to ask more money to stay competetive. We have been lied to before so why is everyone all of the sudden at ease? I for one lost all faith and I'm sure more of these convenient mistakes will happen in the future. Playing since december and I've seen some strange stuff happen the last 7 months..
439-259-888 I have a bad habit of editing my typo's after posting
1) I reported a 7* vader last month. I was told they were developing the tech to handle it and would be handled in the near future. 28 days later they are dropping 7* Vaders back to 5*. Good. Well done.
2)As a programmer, I can tell you that while everyone says oh it should just be so easy to do X task.
While in theory that may sound true, in reality, you are dealing with probably millions of users doing hudreds of millions of transactions daily. That is a HUGE data set. Coming through that can take a loooong loooong time. Not to mention doing this while the game is LIVE and more transactions are constantly being added, with the process of also having to backup all this said data for redundancy.
Seriously, unless you guys are OK with them literally shutting down the game for 2-3 days to be able to scrub the database, doing it Live will take a while. Be patient. Creating all those reports for data analysis takes time, and they also have to test and be careful when removing things so that it doesn't cause the game to crash.
A.) I love the folks who still want some sort of compensation. Most likely these people would have clicked that "claim" button a few times extra if the opportunity had presented itself. Greed begets greed.
B.) I love the people talking about the perma-ban being "scare mongering?" People get banned in other games for exploiting all the time. Why should this be any different? Just don't cheat and you have literally nothing to worry about.
You are right, most people would have clicked. But beyond that, I didn't click, because the opportunity wasn't given to me. But I do pay money to maintain an edge in this game, so is it wrong for me to expect to get for free what "exploiters" got for free?
This is a fact. The majority of guild members did not use this exploit, myself and others warned other guild members not to use the exploit.
However, the biggest offender in our guild was suspended 2 days, his suspension lifted and he is playing as I write with his unearned Han Solo, his fully geared maxed out toons, and he is in absolute glee that he got away with it.
His arena ranking in our guild went from the lower half to number 2. Due to EA/CG policy I cannot disclose this person's information even though I have been desperately reaching out to the various mods and developers.
This is a great statement from @EA_Jesse but until this individual is punished as stated in the original post of this thread, then none of the words have any meaning whatsoever. @CG_LucifersDaddy has contacted several cheaters of my guild today while letting the worst cheater of all continue to play with his tens of thousands of dollars and 125 day (game time) advantage over the rest of the population of this game.
Hi @Paule , Any update on this issue of non-suspension, non-punishment?
Huck
what an ugly thing to say... does this mean we're not friends anymore?
CG just devaluated thousands of dollars people have spent on this game... more than 1000 players did this. good luck with the account by account checking and hundreds of refunds you will get... this happens for being greedy, things doesnt end well when you treat your costumers like casino gamblers.
I'm glad they have their work cut out for them. I live in Vegas, if you abuse a gaming system error/bug/exploit (this is not entirely uncommon, especially 10+ years ago), you are potentially guilty of a felony. Seeing as how this model of gaming differs to actual gambling on only subtle points, send the devs into OT to fix this issue justly and swiftly and correctly.
Please don't misread me on this, I'm not comparing the consequences of the two whatsoever. I'm only trying to illustrate that when you mess with people's money, and the expected value of their money, you swim in dangerous waters.
for me this game is like gambling... its even worse.
I agree. I'm not mad at the people who got extra stuff and I really don't blame them. I actually feel bad for them. This game feeds on our human instincts of always wanting more. The error was on the games side, had that not occurred then these people wouldn't have got multiple rewards or punished. If this game was a little more giving with rewards, shards or whatever maybe those players wouldn't have felt a need to collect numerous amounts of time.
I get it though, they thought they hit the jackpot. Had every single person that plays this game would have been collecting raid rewards at the very same time that 90 minute window server update thing was going on, the number of people collecting would have been in the 10s of thousands.
Has anybody gotten any update on account suspension? Mine is still locked up. Maybe there is a trend in how many exploits get unlocked first? I've only seen a few replies from people who did the exploit. Surly there are more on here who could chime in.
@EA_Jesse Can you tell us how many people were issued permanent bans for unlocking Han Solo using the exploit and how many abusers were considered to have acted "egregiously" enough to deserve a permanent ban?
You provided a lot of good information in your post and some numbers with regard to how many people abused the exploit and how many of those people would be dealt some sort of punishment. Why did you stop short of telling us what the threshold was for abusers to receive a permanent ban (aside from having unlocked Han Solo)? To me, this just screams "look over here at these shiny numbers!" while sweeping the most important ones under the rug, which makes me think those numbers would not be received well by the community and are purposely being withheld. Would love to be proven wrong...
1. Worst offenders some got perma ban if they got Han solo unlocked with this while others got suspended and some geared toons downgraded. Few reports saying that some didnt get anything reverted and only suspension?
2. Those who exploited twice (claiming by accident) got away with extra huge advantage gear.
3. Those who did not gain anything also lost the most because they simply didnt take any advantage or rewarded for being honest.
EA should at least reward those who did not get anything some raid piece gear. It will encourage in future to NOT exploit.
You shouldn't get a reward for not exploiting (assuming you even had the opportunity). It's called doing the right thing. You should also pay your taxes and call your mom on Mother's Day and not get a reward for it. One extra reward is not "huge" by any rational measure and I applaud anyone for having the self control to not click again. Those triple takers are probably regretting it right now.
On your first point, we can only hope they follow through and make a fair punishment.
That's not true. When I call Moms for Mother's Day she gives me a thank you and an I love You.
Doing the right thing goes both ways.
Okay. Thank you for not exploiting. Thank everyone who did not exploit (again, assuming you had the opportunity).
Done and dusted. That should end that the discussion about rewards.
1. Worst offenders some got perma ban if they got Han solo unlocked with this while others got suspended and some geared toons downgraded. Few reports saying that some didnt get anything reverted and only suspension?
2. Those who exploited twice (claiming by accident) got away with extra huge advantage gear.
3. Those who did not gain anything also lost the most because they simply didnt take any advantage or rewarded for being honest.
EA should at least reward those who did not get anything some raid piece gear. It will encourage in future to NOT exploit.
You shouldn't get a reward for not exploiting (assuming you even had the opportunity). It's called doing the right thing. You should also pay your taxes and call your mom on Mother's Day and not get a reward for it. One extra reward is not "huge" by any rational measure and I applaud anyone for having the self control to not click again. Those triple takers are probably regretting it right now.
On your first point, we can only hope they follow through and make a fair punishment.
That's not true. When I call Moms for Mother's Day she gives me a thank you and an I love You.
Doing the right thing goes both ways.
Okay. Thank you for not exploiting. Thank everyone who did not exploit (again, assuming you had the opportunity).
Done and dusted. That should end that the discussion about rewards.
No, not done and dusted. 4000 people got something for free. There are some of us that would like something as well. If you don't want nothing, good, fine, move along to another thread. Don't come at me because I'm looking at this from my point of view. I don't feel like spending 1400-2500 more crystals and 2500 guild points to get what those 4000 people got for free because "that's were the line was drawn". Once I receive what they got then and only then will be when I am done with the discussion about rewards.
Can you blame exploiters? If it was heroic then a nasty move to others going for Han but the pure deficit of credits and raid gear was going to inevitably force a sudden urge to those who got the opportunity to use it? I mean imagine being able to get the credits just to promote the characters you never could. I can see it as cheating as its wrong and against the game and destroys everyone else's hard work but at the same time CG and EA have caused the desperation in players to have to do this. So I do still feel that it is wrong to exploit and choose to do so, it was influenced by the lack of customer respect from the CG. Sorry for any contradictions I've made.
1. Worst offenders some got perma ban if they got Han solo unlocked with this while others got suspended and some geared toons downgraded. Few reports saying that some didnt get anything reverted and only suspension?
2. Those who exploited twice (claiming by accident) got away with extra huge advantage gear.
3. Those who did not gain anything also lost the most because they simply didnt take any advantage or rewarded for being honest.
EA should at least reward those who did not get anything some raid piece gear. It will encourage in future to NOT exploit.
You shouldn't get a reward for not exploiting (assuming you even had the opportunity). It's called doing the right thing. You should also pay your taxes and call your mom on Mother's Day and not get a reward for it. One extra reward is not "huge" by any rational measure and I applaud anyone for having the self control to not click again. Those triple takers are probably regretting it right now.
On your first point, we can only hope they follow through and make a fair punishment.
That's not true. When I call Moms for Mother's Day she gives me a thank you and an I love You.
Doing the right thing goes both ways.
Okay. Thank you for not exploiting. Thank everyone who did not exploit (again, assuming you had the opportunity).
Done and dusted. That should end that the discussion about rewards.
No, not done and dusted. 4000 people got something for free. There are some of us that would like something as well. If you don't want nothing, good, fine, move along to another thread. Don't come at me because I'm looking at this from my point of view. I don't feel like spending 1400-2500 more crystals and 2500 guild points to get what those 4000 people got for free because "that's were the line was drawn". Once I receive what they got then and only then will be when I am done with the discussion about rewards.
What you are suggesting is impossible. Some people got an extra heroic raid first place box. Some may have got a tier 1 rank 50 place. There is no possible way for you to get what they got because its immeasurable. If we want to be specific, CG could probably take the weighted average of all rewards and calculate what would be an appropriate mid-point. Still someone got something more than that mid point. Anywhere in the middle you would likely still feel slighted that someone out there got something better than you based on some arbitrary benchmark- which ironically, is the model of our current raid reward system.
The line as drawn is arbitrary, to be fair to your point. Someone that triggered it once and had self control not to do it again, would have acknowledged it as a bug and looked not to exploit. I don't think you can assume everyone else would do the same and give them a reward, so you are suggesting we reward people for hypothetically not exploiting a bug. I don't think people should be rewarded for hypothetically doing the right thing.
Also, the line as drawn assumes someone that took three awards did it to exploit a bug rather than as an unconscious trigger happy accident- but they don't get the benefit of doubt. These are the ones taking the brunt of punishment.
It sounds more like you are asking for a free handout. Also noone is asking you to buy gear for 1400-2500 crystals, so if don't feel like it, don't.
1. Worst offenders some got perma ban if they got Han solo unlocked with this while others got suspended and some geared toons downgraded. Few reports saying that some didnt get anything reverted and only suspension?
2. Those who exploited twice (claiming by accident) got away with extra huge advantage gear.
3. Those who did not gain anything also lost the most because they simply didnt take any advantage or rewarded for being honest.
EA should at least reward those who did not get anything some raid piece gear. It will encourage in future to NOT exploit.
You shouldn't get a reward for not exploiting (assuming you even had the opportunity). It's called doing the right thing. You should also pay your taxes and call your mom on Mother's Day and not get a reward for it. One extra reward is not "huge" by any rational measure and I applaud anyone for having the self control to not click again. Those triple takers are probably regretting it right now.
On your first point, we can only hope they follow through and make a fair punishment.
That's not true. When I call Moms for Mother's Day she gives me a thank you and an I love You.
Doing the right thing goes both ways.
Okay. Thank you for not exploiting. Thank everyone who did not exploit (again, assuming you had the opportunity).
Done and dusted. That should end that the discussion about rewards.
No, not done and dusted. 4000 people got something for free. There are some of us that would like something as well. If you don't want nothing, good, fine, move along to another thread. Don't come at me because I'm looking at this from my point of view. I don't feel like spending 1400-2500 more crystals and 2500 guild points to get what those 4000 people got for free because "that's were the line was drawn". Once I receive what they got then and only then will be when I am done with the discussion about rewards.
What you are suggesting is impossible. Some people got an extra heroic raid first place box. Some may have got a tier 1 rank 50 place. There is no possible way for you to get what they got because its immeasurable. If we want to be specific, CG could probably take the weighted average of all rewards and calculate what would be an appropriate mid-point. Still someone got something more than that mid point. Anywhere in the middle you would likely still feel slighted that someone out there got something better than you based on some arbitrary benchmark- which ironically, is the model of our current raid reward system.
The line as drawn is arbitrary, to be fair to your point. Someone that triggered it once and had self control not to do it again, would have acknowledged it as a bug and looked not to exploit. I don't think you can assume everyone else would do the same and give them a reward, so you are suggesting we reward people for hypothetically not exploiting a bug. I don't think people should be rewarded for hypothetically doing the right thing.
Also, the line as drawn assumes someone that took three awards did it to exploit a bug rather than as an unconscious trigger happy accident- but they don't get the benefit of doubt. These are the ones taking the brunt of punishment.
It sounds more like you are asking for a free handout. Also noone is asking you to buy gear for 1400-2500 crystals, so if don't feel like it, don't.
Took the words out of my mouth Asic. Doing the right thing should be the expectation, not the exception.
I'd rather work to beat that person that got whatever small advant... actually I can't even say advantage because they may not have even done as many raids as I have, therefore I would still have the advantage.
What I'm getting at is everyone assumes the people who did it twice were getting ahead when in reality they honestly may not even be that big of a deal.
Replies
why can't people just be happy they listened this time and are *actually* trying? Hopefully, this is the start of them turning a new leaf... There's a difference between constructive criticism in PMs, and calling them out publicly / bashing. I can understand that the latter gets results but once they release a fix, you shouldn't keep going...
First, we the community spoke out about an egregious error that occurred upsetting the balance of fair game play. In the entire scheme of things it had little impact to the majority of players however had nothing been done, or communication of what was being done, it was a big slap in the face to anyone that invested money and or time in this game. The developers responded and clearly communicated how they were addressing the issue.
It shouldn't take this kind of outcry to see action being taken or kept informed of those issues. Apparently and I didn't realize it until recently, the freemium model is based on player frustration and I would conjecture that CG/EA may have come up with a very good model or possibly just the fact that it's Star Wars; who can say they are not totally frustrated so often in this game only to be relieved occasionally by that last shard needed or piece of gear to promote to the next level.
I don't think they imagined the success and subsequent level of player frustration when they first developed the game.
What is needed is to remove the frustration over keeping the player base informed. Give us a mail message with a countdown when the client needs to be restarted. Make weekly post regarding future updates and more post as needed regarding unseen issues that occur. What is the time frame for new raid content, level cap increase, what gear will be needed so we can start farming and stock piling it before (precraft has been removed), etc. Don't tell us a couple days before an event is released requiring 5 characters we don't have. How is it going to be possible to 7 star Darth Vader?
Please @EA_Jesse , you are doing a good job but if we can remove the frustration from communication between the development team and the player base we will all profit.
If they follow through with what they've promised, that's acceptable to me.
I don't blame those players who collected rewards twice, you don't expect that and I might have done similarly in the same situation.
It's CG's mistake, it's right that they should have to spend the time putting it right. Maybe this will cause them to improve their QC for future updates, it will save them a lot of time and money.
1. Worst offenders some got perma ban if they got Han solo unlocked with this while others got suspended and some geared toons downgraded. Few reports saying that some didnt get anything reverted and only suspension?
2. Those who exploited twice (claiming by accident) got away with extra huge advantage gear.
3. Those who did not gain anything also lost the most because they simply didnt take any advantage or rewarded for being honest.
EA should at least reward those who did not get anything some raid piece gear. It will encourage in future to NOT exploit.
I for one am excited to see that they're doing some damage to their own revenue sources in order to enforce policy and maintain a state of fair play. Did it take a little time? Sure. But they're getting it right! Is it taking a little time to finish off the purge? Yes! We're talking a few thousand accounts that need tweaking or banning here! Do you think there's a code written that will seek and fix with one click of a mouse?
For those stating they need some form of compensation for doing the right thing and not clicking twice... Come off it. Servers for dark for 2 mins and they gift out 500 crystals. That's kinda awesome in my book, and more than I'd ever expect from a mobile game. Next you'll be clamoring for raid gear every time QGJ fails to remove taunt from STH.
@CG_JohnSalera , @CG_AaronNemoyten , @CG_NotReallyAJedi , @CG_RyDiggs , @CG_Dan , @EA_Jesse ... Thanks.
You shouldn't get a reward for not exploiting (assuming you even had the opportunity). It's called doing the right thing. You should also pay your taxes and call your mom on Mother's Day and not get a reward for it. One extra reward is not "huge" by any rational measure and I applaud anyone for having the self control to not click again. Those triple takers are probably regretting it right now.
On your first point, we can only hope they follow through and make a fair punishment.
I'm in Vegas too! I thought I was the only one from here!
Sorry for straying off topic.
But yes, in the casinos (I work in one), if you exploit a glitch from the slot machines (even if it's the casino's fault for having a glitch machine), it is a felony and you get arrested.
Wish I could say the same for your rebuttal.
Either way, you can't accuse them of not listening. The Vader thing is a nice surprise as well.
That's not true. When I call Moms for Mother's Day she gives me a thank you and an I love You.
Doing the right thing goes both ways.
They have already said they will take care of it. You are impatient. Also to be reporting a guild mate is a special kind of loyalty.
Another person wanting free handouts. And "huge advantage gear"?? Let's not forget the guild hoppers and how many raid completions they have.
Let's not forget. This is all part of a bigger problem of balance failure and inattention to what has been going on in the game. I am glad they are dealing with some of these issues piecemeal, but being reactive is not a good strategy for stewarding the game and its overarching business model.
I'm personally not interested in an extra raid gear to make up for CG's error. But I'm not against anyone who does.
Is there any notion that this time, the public outcry resulted in them actually doing something? There is a reason this many people have finally had it....
Furthermore, "they actually listened this time".... That is the problem. They didn't listen the numerous "other times". Many of us started off with a low tone, but as time goes on, you become tired of being ignored.
Either they actually, and I mean actually, do something. Or many of us, are going to take our "supporting funds" and ship it.
Wow, very mature apology. Kudos to you on that. I didnt even apologize. I won't either because I think my offer to start over is good enough. AND... I was only level 50. Small potatoes compared to you big guys. Besides, I jumped on those free rewards only because I was afraid of missing out.
Oh fun fact: 1271 has only 2 prime factors, 31 and 41. Ok, geek alert lol.
for me this game is like gambling... its even worse.
It's more the constant lying (or not telling w/e) that upsets people and which still upsets me.
Solutions are nice and all after an outcry of players but if this wasn't noticed by the players that put this one Reddit, another artificial gap was created to keep you into spending.
I've lost all trust that the mistakes are really mistakes. Precraft issue started this and the solution (and attempts to sweep it under the carpet) set the tone for this "mistake".
If I have to believe the players on Reddit, it was a big scheme to ask more money to stay competetive. We have been lied to before so why is everyone all of the sudden at ease? I for one lost all faith and I'm sure more of these convenient mistakes will happen in the future. Playing since december and I've seen some strange stuff happen the last 7 months..
1) I reported a 7* vader last month. I was told they were developing the tech to handle it and would be handled in the near future. 28 days later they are dropping 7* Vaders back to 5*. Good. Well done.
2)As a programmer, I can tell you that while everyone says oh it should just be so easy to do X task.
While in theory that may sound true, in reality, you are dealing with probably millions of users doing hudreds of millions of transactions daily. That is a HUGE data set. Coming through that can take a loooong loooong time. Not to mention doing this while the game is LIVE and more transactions are constantly being added, with the process of also having to backup all this said data for redundancy.
Seriously, unless you guys are OK with them literally shutting down the game for 2-3 days to be able to scrub the database, doing it Live will take a while. Be patient. Creating all those reports for data analysis takes time, and they also have to test and be careful when removing things so that it doesn't cause the game to crash.
Hi @Paule , Any update on this issue of non-suspension, non-punishment?
Huck
I agree. I'm not mad at the people who got extra stuff and I really don't blame them. I actually feel bad for them. This game feeds on our human instincts of always wanting more. The error was on the games side, had that not occurred then these people wouldn't have got multiple rewards or punished. If this game was a little more giving with rewards, shards or whatever maybe those players wouldn't have felt a need to collect numerous amounts of time.
I get it though, they thought they hit the jackpot. Had every single person that plays this game would have been collecting raid rewards at the very same time that 90 minute window server update thing was going on, the number of people collecting would have been in the 10s of thousands.
You provided a lot of good information in your post and some numbers with regard to how many people abused the exploit and how many of those people would be dealt some sort of punishment. Why did you stop short of telling us what the threshold was for abusers to receive a permanent ban (aside from having unlocked Han Solo)? To me, this just screams "look over here at these shiny numbers!" while sweeping the most important ones under the rug, which makes me think those numbers would not be received well by the community and are purposely being withheld. Would love to be proven wrong...
Okay. Thank you for not exploiting. Thank everyone who did not exploit (again, assuming you had the opportunity).
Done and dusted. That should end that the discussion about rewards.
No, not done and dusted. 4000 people got something for free. There are some of us that would like something as well. If you don't want nothing, good, fine, move along to another thread. Don't come at me because I'm looking at this from my point of view. I don't feel like spending 1400-2500 more crystals and 2500 guild points to get what those 4000 people got for free because "that's were the line was drawn". Once I receive what they got then and only then will be when I am done with the discussion about rewards.
What you are suggesting is impossible. Some people got an extra heroic raid first place box. Some may have got a tier 1 rank 50 place. There is no possible way for you to get what they got because its immeasurable. If we want to be specific, CG could probably take the weighted average of all rewards and calculate what would be an appropriate mid-point. Still someone got something more than that mid point. Anywhere in the middle you would likely still feel slighted that someone out there got something better than you based on some arbitrary benchmark- which ironically, is the model of our current raid reward system.
The line as drawn is arbitrary, to be fair to your point. Someone that triggered it once and had self control not to do it again, would have acknowledged it as a bug and looked not to exploit. I don't think you can assume everyone else would do the same and give them a reward, so you are suggesting we reward people for hypothetically not exploiting a bug. I don't think people should be rewarded for hypothetically doing the right thing.
Also, the line as drawn assumes someone that took three awards did it to exploit a bug rather than as an unconscious trigger happy accident- but they don't get the benefit of doubt. These are the ones taking the brunt of punishment.
It sounds more like you are asking for a free handout. Also noone is asking you to buy gear for 1400-2500 crystals, so if don't feel like it, don't.
Took the words out of my mouth Asic. Doing the right thing should be the expectation, not the exception.
I'd rather work to beat that person that got whatever small advant... actually I can't even say advantage because they may not have even done as many raids as I have, therefore I would still have the advantage.
What I'm getting at is everyone assumes the people who did it twice were getting ahead when in reality they honestly may not even be that big of a deal.