Message from the CM

Replies

  • ioniancat21
    2091 posts Member
    edited July 2016
    Options
    dough wrote: »
    you're tripping over 10s picking up 1s here if your chief complaint is something @Bytra joked about.

    This reiterates my point Jesse, you commented that the players post was problematic but when we offer you ideas at peaceful times, you guys over at EA and CG not only never listen, you do the opposite, so that's why players like @Bytra exist and make comments you don't like to see Jesse, it's totally your teams fault for their lack of communication, the player base is communicating with you thousands of times daily since the launch and many of them have great ideas that were never listened to so you can't have it both ways with the players being silent, yet advised to make comments the developers never listen to, how is that supposed to work??

    To expect what you expect given the circumstances, don't you understand that it will never happen and you can't ban everyone. It's time to get to work and get the product fixed. If you want to not see these comments, it'll be easier to fix things than to spend your days banning people for snide comments. I hope you understand this idea, not just for the game but for you as a human being interacting with others. Where's the heart???
  • kello_511
    1648 posts Member
    Options
    NCNER8R wrote: »
    I'm truly amazed how many of you think this is all a giant accidental CF.

    It's marketing strategy through and through and it's meant to feed on addiction.

    Any response is lip service, any changes were planned well in advance. It's all part of the system to get people to keep throwing money at them.

    The sooner you realize all of this the sooner you will be able to make a decision to either walk away with peace of mind or to continue to throw money into it.

    Are you suggesting that Precraft 1.0 resulted in so much profit that they intentionally brought about Precraft 2.0?

    EA did not become a multi-billion dollar company by being a bunch of incompetent ****. They also haven't kept SWGOH as a top grossing game by accident.

    I think we all understand that EA is out to make money, they are a business and that's why they exist. We have to live with a certain amount of that. It's not reasonable to expect them to develop a game like this with no expectation of profit.

    However...i buy groceries at my local grocery store twice a week. I know what to expect when I go there. They are selling goods at a price above cost and making a profit. I accept that as the way business works.
    Imagine I f I go in there tomorrow and find out that suddenly prices have all tripled, there is a fee to rent a grocery cart, a fee to have the butcher hand me a steak, a fee to have a cashier take my order, a membership fee to walk in the door and a fee to rent a parking space, I will not be shopping there anymore because I will feel that they are trying to take advantage of me.
    Imagine if I bought a loaf of bread at that store only to find out that it was moldy - and when I returned it, they offered to sell me a new loaf of bread for double the price. Then told me that if I dared to suggest that this wasn't adequate, they would ban me from their store.
    Grocery stores don't do this because they get that such a strategy may make money on the first day, but they will also drive customers away and decrease long term profits. Instead they even do the opposite, with loss-leader products sold below cost in order to entice us in and hopefully spend money on more profitable items while we are there.

    If people feel taken advantage of, they vote with their feet and move on to somewhere that doesn't make them feel that way. Similar to the public outcry when a "business" pops up selling bottled water for $35 a bottle after a natural disaster.

    A business interested in long-term success needs to show its customers that they are interested in providing a quality product/experience while making a REASONABLE amount of profit, not trying to squeeze every last cent out of its customers at every turn while cutting costs and providing their customers with a flawed product in return.
  • kyrolan
    56 posts Member
    Options
    Add mod area enegy separately. why you did not do this to begin with is nuts.



  • Options
    just a simple advice
    Rollback this update... admit this update error... and re-think of better ways to implement new modules in the game.... listem que communit... and pls... correcting the BUGS !!!
  • Options
    NCNER8R wrote: »
    DartMos wrote: »
    Hello, SWGoH - collection (trading) game is dead. SWGoH - endless **** farm game with the knowledge that all your endeavors are meaningless six months born and dies in a month.

    It will complete roll back and choose a different path of development.

    First Post? Welcome to the community LOL.....


    Yes , thank you , registered specifically to support the general dissatisfaction and leave the game .
  • BlazeSA
    134 posts Member
    Options
    Aniema wrote: »
    Mokkal wrote: »
    Aniema wrote: »
    I wish the devs could trace my account. They would see a gamer who completes Galatic wars everyday. They would see someone who sits at rank 5-1 everyday. They would see someone makes progress no matter what. I equipped some 5* mods and leveled them up because I had the credits and energy saved days before the update came out. How? You met say. Because when the devs announce stuff I listen. When changes take place that affect me I get prepared. Looks like about 90% of the community doesn't do the same. I even got some 6* mods last night from raiding. This game is easy people. If your having a problem with Galatic wars it's not the gam that's broken it's your squad and gear that's broken. You hav your selves to blame.

    If I can beat Galatic wars everyday and you can't? What does that say about the game? The game is fine. My squad and game experience is fine. Yours is not fine. You're all doing something wrong. I. Sorry but that's the brutal honest truth.

    LOL.

    You want an ice-cream dude ?
    I don't have any problem to complete all the game and finish on the top #5 Arena. So I have a brain and 2 good eyes to see that EA/CG are not really competent.

    OHHHH !!! The Ice Cream Truck !!

    Don't need no ice cream thank you tho, you say you have a brain, but I don't think you are using it. This game is easy enough. I don't need GWs or mods nerfed for me to progress in this game. But mostly others do. Want proof? This guy is just the messenger. And everybody is reaming him for something he has no control over. Looks to me that this game has a lot of spoiled brats playing it. I hope they don't make any changes and it stays like this. If they give in to all the spoiled brats, then they will just continue playing waiting for the next thing to complain about. I say to heck with that. It's time to spray some roundup and get rid of all the useless weeds.

    Do you work for EA or CG or something Aniema?
    I like you am doing very well for now with this new Mod feature, but just because you are on the right (read Lucky) side of the Mods update doesn't mean the rest of the player base's grievances aren't serious and a concern. I for one don't want to play this game alone or without competition.
  • Options
    I appreciate that you talk directly and open to your customers. I feel more understood with posts like the head post of this thread. But after 4 months being the person on rank 1 the most on my server, and now I cannot even finish GW it is a huge challenge not to call all the responsible people all bad words going through my mind. Soooooo frustrating!
  • Options
    A colleague offered this analogy..

    "Tell the developers if they want to see things from your side, think of it this way. Imagine your department head comes to you and says "there has been a realignment of job classifications to streamline efficiency. Your job classification will no longer be tier 4, and instead will be tier 3. Obviously the pay grade will not be the same but I have good news. Although you are going to be forced to take a reduction in paygrade, your cost of living raise has been approved. Thus preserving your current pay rate. Isn't that great! Gotta go, have a great weekend!"

  • BlazeSA
    134 posts Member
    Options
    A colleague offered this analogy..

    "Tell the developers if they want to see things from your side, think of it this way. Imagine your department head comes to you and says "there has been a realignment of job classifications to streamline efficiency. Your job classification will no longer be tier 4, and instead will be tier 3. Obviously the pay grade will not be the same but I have good news. Although you are going to be forced to take a reduction in paygrade, your cost of living raise has been approved. Thus preserving your current pay rate. Isn't that great! Gotta go, have a great weekend!"

    +1
  • Options
    The last straw for me was that you charge credits to equip and unequip mods. It would've been nice to be able to play around with them a bit on different characters but unfortunately they cost SOOOO much to upgrade that i'm completely out of credits. EA is so freaking shady. You people should be ashamed of yourselves.
  • Options
    I'm truly amazed how many of you think this is all a giant accidental CF.

    It's marketing strategy through and through and it's meant to feed on addiction.

    Any response is lip service, any changes were planned well in advance. It's all part of the system to get people to keep throwing money at them.

    The sooner you realize all of this the sooner you will be able to make a decision to either walk away with peace of mind or to continue to throw money into it.

    I don't know why all of you keep pleading to this Jesse guy, like he's your savior?

    They don't care what you think.

    Mods is the single biggest hypocrisy from this game and this company. Mods completely alter the landscape of this game. It completely undermines all of the changes to characters and abilities since the launch of this game.

    There is no difference between characters any longer. Mods took care of all that. Anyone can be anything. You can make the slowest toon in the game the fastest, lowest health now the highest, etc.

    Don't you find it strange there have been so many changes have been made to this game lately, with almost zero patch ' update notes? It's because they don't care what you think. He's on here for one reason: to help prevent bad publicity towards new players. We don't matter, we've already spent tons of $$$ and have a lot of content. They need new pockets to drain while hiding under one of the most iconic properties (Star Wars) in history.
  • ZarLatho
    690 posts Member
    Options
    There is no difference between characters any longer. Mods took care of all that. Anyone can be anything. You can make the slowest toon in the game the fastest, lowest health now the highest, etc.

    It's a boon for Darth Maul fans, but as for me I look at my toons and they just look ruined.
  • Options
    Iyaoyas wrote: »
    Can we get an answer if reverting the mods update is on the table? Back to no mods, and a playable game?
    Oh yes please, get rid of them altogether!

  • Options
    All my cantina energy went to mod battles in the past 24 hours - with only 2 mod drops of 12 battles. Not happy about that. Also GW rewards are effectively less if I need to battle only gear 11 enemies when I have very few gear 9 and 10. I get my entire roster beat without more than 2 hits s from me in the 12th battle. I don't think it's as fun anymore, especially since it's nearly impossible to get credits. The stronger my arena team is, the less reward I get in GW. So, I really lov this game, but most of the high hitters in my guild are quitting, so it is likely we will never get to tier 7 raids! I am very frustrated after so much hard work. Seems I am going backward.
  • pac0naut
    3236 posts Member
    Options
    Today is the first day.

    I woke up, didn't even check the game. Didn't even check my phone before shipment reset.

    Fed my dog, made my coffee, went out to my back porch with a Black and Mild and then fired up the game.

    Challenges, Check. Make sure I get my guild contribution, check. GW, whatever. Arena rank, whatever. Tokens spent for shards, whatever. Shipments, meh. If Tech Design came in, I certainly wouldn't grab it were my thoughts. What to do next? I have NO idea since everything is in limbo. Talked to my guildmates. Phone back down, enjoyed the rest of my morning before work.

    Before today, I was HEAVY into the game. I was involved every few hours, etc. etc. like a lot of us were. Thanks to this update, I've become really ambivalent to the game. Heck, the forums and reddit are more enjoyable right now than the game right now and that's a problem. Again, the update looks gorgeous and I sent some encouraging words to INRAJ because I think he / she deserved it. I guess what I'm saying is this update really broke the stranglehold the game had over me. Now I have more time and money to spend elsewhere, so, thanks CG /EA?
    Meanwhile, down on the farm....
  • GForce9x
    36 posts Member
    edited July 2016
    Options

    EA did not become a multi-billion dollar company by being a bunch of incompetent ****.

    No. I'm pretty sure John Madden and the other major professional sports titles releasing the same game every year with new rosters had a lot to do with it though :D


  • Nobody
    225 posts Member
    Options
    Knock, Knock..... Anybody there?
  • Alukai
    29 posts Member
    Options
    This is driving all most of my guild to stop playing. The game has to be simple yet challenging enough to be fun. When it becomes too complicated you lose all those that want to play. There is a disparity in credits and in training droids. There are too few resources for how many items we have to use. This is sadly forcing players to leave.
  • NCNER8R
    162 posts Member
    Options
    Can you hear me now?
  • Options
    NCNER8R wrote: »
    Can you hear me now?
    Was just about to say you have to say his name three times...
  • Options
    kello_511 wrote: »
    NCNER8R wrote: »
    I'm truly amazed how many of you think this is all a giant accidental CF.

    It's marketing strategy through and through and it's meant to feed on addiction.

    Any response is lip service, any changes were planned well in advance. It's all part of the system to get people to keep throwing money at them.

    The sooner you realize all of this the sooner you will be able to make a decision to either walk away with peace of mind or to continue to throw money into it.

    Are you suggesting that Precraft 1.0 resulted in so much profit that they intentionally brought about Precraft 2.0?

    EA did not become a multi-billion dollar company by being a bunch of incompetent ****. They also haven't kept SWGOH as a top grossing game by accident.

    I think we all understand that EA is out to make money, they are a business and that's why they exist. We have to live with a certain amount of that. It's not reasonable to expect them to develop a game like this with no expectation of profit.

    However...i buy groceries at my local grocery store twice a week. I know what to expect when I go there. They are selling goods at a price above cost and making a profit. I accept that as the way business works.
    Imagine I f I go in there tomorrow and find out that suddenly prices have all tripled, there is a fee to rent a grocery cart, a fee to have the butcher hand me a steak, a fee to have a cashier take my order, a membership fee to walk in the door and a fee to rent a parking space, I will not be shopping there anymore because I will feel that they are trying to take advantage of me.
    Imagine if I bought a loaf of bread at that store only to find out that it was moldy - and when I returned it, they offered to sell me a new loaf of bread for double the price. Then told me that if I dared to suggest that this wasn't adequate, they would ban me from their store.
    Grocery stores don't do this because they get that such a strategy may make money on the first day, but they will also drive customers away and decrease long term profits. Instead they even do the opposite, with loss-leader products sold below cost in order to entice us in and hopefully spend money on more profitable items while we are there.

    If people feel taken advantage of, they vote with their feet and move on to somewhere that doesn't make them feel that way. Similar to the public outcry when a "business" pops up selling bottled water for $35 a bottle after a natural disaster.

    A business interested in long-term success needs to show its customers that they are interested in providing a quality product/experience while making a REASONABLE amount of profit, not trying to squeeze every last cent out of its customers at every turn while cutting costs and providing their customers with a flawed product in return.

    Groceries are a poor analogy. You will never have enough groceries and must go back regularly to replenish. Also, grocery shopping is not really based on addiction, rather necessity.

    You can max out your characters in the game and have nothing left to really spend money on, unless you just want to burn money on lesser/weaker toons.

    Once a certain number of big spenders have been maxed out, EA has to move the goalposts to get them spending again, thus keep the revenue flowing.

    Despite the perceived CF, this game is still bringing in over $100k per day and will continue to do that and more as time goes on. The loss of a few hundred players is of no consequence when you can keep bringing in new players at a higher daily rate. The further the majority of the player base is from the pinnacle, the more it will spend. They rely heavily on addiction, just like a casino. It's very effective and and isn't going to change just because a few people post on an online forum.

    Also, the forum is not a good sample of the overall perception. People will go out of their way to complain about something, but those that are content/satisfied rarely will put in the same effort. There are still millions playing the game, despite all the alleged quitting.
  • Turukano
    170 posts Member
    Options
    Hello. Hello. Anyone there?

    Is there anybody out there?
  • BlazeSA
    134 posts Member
    Options
    kello_511 wrote: »
    NCNER8R wrote: »
    I'm truly amazed how many of you think this is all a giant accidental CF.

    It's marketing strategy through and through and it's meant to feed on addiction.

    Any response is lip service, any changes were planned well in advance. It's all part of the system to get people to keep throwing money at them.

    The sooner you realize all of this the sooner you will be able to make a decision to either walk away with peace of mind or to continue to throw money into it.

    Are you suggesting that Precraft 1.0 resulted in so much profit that they intentionally brought about Precraft 2.0?

    EA did not become a multi-billion dollar company by being a bunch of incompetent ****. They also haven't kept SWGOH as a top grossing game by accident.

    I think we all understand that EA is out to make money, they are a business and that's why they exist. We have to live with a certain amount of that. It's not reasonable to expect them to develop a game like this with no expectation of profit.

    However...i buy groceries at my local grocery store twice a week. I know what to expect when I go there. They are selling goods at a price above cost and making a profit. I accept that as the way business works.
    Imagine I f I go in there tomorrow and find out that suddenly prices have all tripled, there is a fee to rent a grocery cart, a fee to have the butcher hand me a steak, a fee to have a cashier take my order, a membership fee to walk in the door and a fee to rent a parking space, I will not be shopping there anymore because I will feel that they are trying to take advantage of me.
    Imagine if I bought a loaf of bread at that store only to find out that it was moldy - and when I returned it, they offered to sell me a new loaf of bread for double the price. Then told me that if I dared to suggest that this wasn't adequate, they would ban me from their store.
    Grocery stores don't do this because they get that such a strategy may make money on the first day, but they will also drive customers away and decrease long term profits. Instead they even do the opposite, with loss-leader products sold below cost in order to entice us in and hopefully spend money on more profitable items while we are there.

    If people feel taken advantage of, they vote with their feet and move on to somewhere that doesn't make them feel that way. Similar to the public outcry when a "business" pops up selling bottled water for $35 a bottle after a natural disaster.

    A business interested in long-term success needs to show its customers that they are interested in providing a quality product/experience while making a REASONABLE amount of profit, not trying to squeeze every last cent out of its customers at every turn while cutting costs and providing their customers with a flawed product in return.

    Groceries are a poor analogy. You will never have enough groceries and must go back regularly to replenish. Also, grocery shopping is not really based on addiction, rather necessity.

    You can max out your characters in the game and have nothing left to really spend money on, unless you just want to burn money on lesser/weaker toons.

    Once a certain number of big spenders have been maxed out, EA has to move the goalposts to get them spending again, thus keep the revenue flowing.

    Despite the perceived CF, this game is still bringing in over $100k per day and will continue to do that and more as time goes on. The loss of a few hundred players is of no consequence when you can keep bringing in new players at a higher daily rate. The further the majority of the player base is from the pinnacle, the more it will spend. They rely heavily on addiction, just like a casino. It's very effective and and isn't going to change just because a few people post on an online forum.

    Also, the forum is not a good sample of the overall perception. People will go out of their way to complain about something, but those that are content/satisfied rarely will put in the same effort. There are still millions playing the game, despite all the alleged quitting.

    How do you know how much money they are making and how many people are still playing?
  • Nobody
    225 posts Member
    Options
    I keep looking for answers, today is decision day for me
  • kyrolan
    56 posts Member
    Options
    pac0naut wrote: »
    Today is the first day.

    I woke up, didn't even check the game. Didn't even check my phone before shipment reset.

    Fed my dog, made my coffee, went out to my back porch with a Black and Mild and then fired up the game.

    Challenges, Check. Make sure I get my guild contribution, check. GW, whatever. Arena rank, whatever. Tokens spent for shards, whatever. Shipments, meh. If Tech Design came in, I certainly wouldn't grab it were my thoughts. What to do next? I have NO idea since everything is in limbo. Talked to my guildmates. Phone back down, enjoyed the rest of my morning before work.

    Before today, I was HEAVY into the game. I was involved every few hours, etc. etc. like a lot of us were. Thanks to this update, I've become really ambivalent to the game. Heck, the forums and reddit are more enjoyable right now than the game right now and that's a problem. Again, the update looks gorgeous and I sent some encouraging words to INRAJ because I think he / she deserved it. I guess what I'm saying is this update really broke the stranglehold the game had over me. Now I have more time and money to spend elsewhere, so, thanks CG /EA?


    This is exactly what this update has done for me. good or bad????? I did not even play last night what is the point no credits to upgrade my mods no way to ear good credits.


    epic fail on there part from my perspective but my family will be happy ha ha.

  • Options
    @EA_Jesse

    I think in your panic (well not you, but EA) they seem to be taking away the ability for folks to get Mods.

    What made this game great was the ability for everyone to reach a level of equality. If an arena opponent got their Rey to max level (max gear et al), I knew that one day I could reach the same level if I worked hard enough, or if I wanted to take a short cute - use my crystals for a refresh.

    Now w/ the Mods - a level of inequality has completely overtaken this game.

    Yes, I'm sure there are some folks who think inequality is the way the world is - but this is a game - and in our game we want to relax and enjoy our time. The Mods have completely taken away from that.

    Outside of completely rolling back the changes (which I know is hugely impossible and would waste millions in development cost) - the solution lies somewhere in making these mods more available and more cost effective rather than taking them away and making them more expensive - One idea is making them 1/10th the cost to upgrade at least. i.e. make them so cost effective that players will feel like they can one day catch up to those who have spent alot of $. at the same time - don't take away from the importance of gearing, leveling, matting and starring up the toons.

    This game has given me several hundred hours of enjoyment and I am still holding out hope that you guys can fix this
  • Darth_Jay77
    3163 posts Member
    edited July 2016
    Options
    Despite the perceived CF, this game is still bringing in over $100k per day and will continue to do that and more as time goes on. The loss of a few hundred players is of no consequence when you can keep bringing in new players at a higher daily rate. The further the majority of the player base is from the pinnacle, the more it will spend. They rely heavily on addiction, just like a casino. It's very effective and and isn't going to change just because a few people post on an online forum.

    Also, the forum is not a good sample of the overall perception. People will go out of their way to complain about something, but those that are content/satisfied rarely will put in the same effort. There are still millions playing the game, despite all the alleged quitting.

    You're probably right. The one thing I would say is that there is definitely a negative effect for this to EA. First, they are losing a lot of existing, possibly loyal, and players that had already spent 4 and 5-digits on the product and would continue spending more. At the rate I'm going and how I'm typically loyal to a game; say I play for 3 years like is typical for me I would definitely hit the 5-digit mark for sure. If EA management doesn't change their business practice those new players that are replacing people that left will probably leave after the next incident (for a lack of better words). At some point, they won't have new players coming in.

    Secondly, because many are upset with EA they may never purchase or play another EA product again. Lastly and as I've mentioned earlier, Battlefront appears to be having the same issue and will have some major fallout as well. Even a billion-dollar company can withstand so much fallout before there are negative ramifications, if not in the short-term but definitely in the long-term.
  • Nobody
    225 posts Member
    Options
    Don't take this the wrong way but happy customers spend money....
This discussion has been closed.