One issue, my GAC has been done even though my account got reset, it's nice becs I've won the 3 previous matches although I had not had GAC unlocked so how could it have been done? It's kinda nice although confusing. I did not lose any of my character/ship progress though. Also, I got 10M credits with some other random rewards in my inbox, 10M credits said credit heist rewards. there were other events also. At least no mod issues
Funny that the people whose accounts genuinely got reset all have had their Zeb reset to g1, but your’s is g8?
I wonder why that would be the case?
My zeb did not get reset. I'm no expert and bugs and issues for the game, go ask the devs
You certainly aren’t an expert on bugs / issues that didn’t actually happen to you, it would seem.
Tip for next time you want to fib about something like this... hold back until you see what the people it actually happened to report, then copy what they say.
not lying but whatever. I'm done dealing with your obbsession with trying the bully people
Which account did the this happen with? Because it sure wasn't with your Mos Eisely account
One issue, my GAC has been done even though my account got reset, it's nice becs I've won the 3 previous matches although I had not had GAC unlocked so how could it have been done? It's kinda nice although confusing. I did not lose any of my character/ship progress though. Also, I got 10M credits with some other random rewards in my inbox, 10M credits said credit heist rewards. there were other events also. At least no mod issues
Funny that the people whose accounts genuinely got reset all have had their Zeb reset to g1, but your’s is g8?
I wonder why that would be the case?
My zeb did not get reset. I'm no expert and bugs and issues for the game, go ask the devs
You certainly aren’t an expert on bugs / issues that didn’t actually happen to you, it would seem.
Tip for next time you want to fib about something like this... hold back until you see what the people it actually happened to report, then copy what they say.
not lying but whatever. I'm done dealing with your obbsession with trying the bully people
It's not bullying, it's confronting your lying
Remember: reality is an illusion. The universe is a hologram. Buy gold. Bye!
Same here, 877-169-132. Energies not full and Greef Zeb and HY all missing mod sets.
My biggest issue with all this apart from missing the double drops and arena payouts is the time lost to complete conquest. Completed the hard conquest last time and was on track to do so again until this happened.
EDIT: All resources for the reset characters were put into player's inventories (minus Mods). We are investigating what's going on with the missing mods and will let you know as soon as we know more.
This is not true. I just tried to re-gear my Zeb and got stopped at gear 5 due to missing pieces. My Zeb was I believe between 8 and 10 before the reset. Definitely was higher than 5.
Can you post your ally code? I don't see it in this thread
Mods are missing on Greef and hermit. Zeta materials are missing from fleet store. Mod materials are missing from guild event store.
Ally code is 367136935
Same issues most are having. My characters haven't been reset to gear 1, but I am missing mods on Zeb, Magmatrooper, Hermit Yoda etc. And have the wonky stores...
Hey, my account was one of the ones reset.
Ally code:921-554-562
bugs that I've noticed are as follows: Gear Level 1 Zeb, deleted mods on magmatrooper, Hermit Yoda, and Zeb...
these were my old mods on Hermit yoda:
I know that is from swgoh.gg but where did you go to find that screen shot of past mods? I can't find it
I have experienced this issue as well. My Hermit Yoda and Greef were missing odds (along with their loadouts), Admiral Piett and Young Lando appears to have been reset to Level 1, energy was basically empty , stores are missing half of the stuff, and that's what I noticed so far at least.
For not being able to log in .. why isn’t my energy topped off ?
Your account was restored to the snapshot we took at 3:15pm on May 4th.
That looks to be how much energy I had when I was able to log in. I think it defaulted to a set amount 👍 not too worried about energy. The mods disappearing hurts. Plus all the gear from zeb did not show back up in my inventory. That really hurt. You guys will fix it. I have faith in CG on this one 👍 chin up guys
We have deployed of fix for those players whose account's were reset to level 1 with the Title Update on May 4th. Please report an further issues related to the account restore after rebooting.
Please include your ally code.
Known Issues:
Stores need to be refreshed to show the correct inventory and reflect the updated player's level
A handful of characters were reset back to level 1. Some of those units are missing Mods and/or Gear.
Characters affected so far (varies from player to player): Greef Karga, Zeb, Magmatrooper, Hermit Yoda
EDIT (3:30pm PT): All resources for the reset characters were put into player's inventories (minus Mods). We are investigating what's going on with the missing mods and will let you know as soon as we know more.
EDIT (5:00pm PT):We are working on another fix for early next week to address the Mods that were removed from characters that were set to lv 1. We are also investigating some reports around the gear that was removed from those characters and not placed in the player's inventory.
Glad you guys agree that zeb’s gear didn’t get refunded. Appreciate the updates you’ve been posting, keep up the good work 👍
I have to ask EA. After everything people in this chat have dealt with in the last 72 hours, is it really worth “investigating” the missing mods? I’m not even someone who lost much on Zeb, but for those who did why not just give them what they said they had? Instead of wasting more of their time, you could be trying to make the situation right. Gifting items to players who were screwed over is a lot quicker, and requires less resources then wasting time investigating. And let’s not act like you are pulling resources out of your wallet. We’re talking fake currency for a game you developed...
Customer service goes a long way. Why not try to make customers happy instead of delaying the process further to count each bean?
Replies
Also my store shipments need to be updated to current level:
I also attached another picture of my grand arena Zeb.
Which account did the this happen with? Because it sure wasn't with your Mos Eisely account
Ally code: 296-688-631
Same here.
Also missing mods on a few toons. Greef Karga, BAM, Magmatrooper, and Hermit Yoda. Also missing a few mod load out tabs.
Ally code is: 284-998-539
It's not bullying, it's confronting your lying
My biggest issue with all this apart from missing the double drops and arena payouts is the time lost to complete conquest. Completed the hard conquest last time and was on track to do so again until this happened.
We missed out on Territory War too
Sorry it's on page one. 838-585-875
I’m missing pretty much the same stuff as everyone else. And my store is also jacked up.
Do the right thing EA. Go above and beyond cause this select group was screwed over bad.
Can you share your ally code?
827-383-647
Still stuck at the splash screen for a little over two days. Tried uninstalling and reinstalling. No luck yet.
627-765-412
Ally code is 367136935
Ally code: 611-247-972
I know that is from swgoh.gg but where did you go to find that screen shot of past mods? I can't find it
I have experienced this issue as well. My Hermit Yoda and Greef were missing odds (along with their loadouts), Admiral Piett and Young Lando appears to have been reset to Level 1, energy was basically empty
Ally Code: 881-771-886
Yoda, greef,magma ,zeb missing mods
Gl kylo missing lvl8 relic...still searching for other issues...
Ally Code: 497-285-473
Zeb’s gear was definitely not returned to my inventory
That looks to be how much energy I had when I was able to log in. I think it defaulted to a set amount 👍 not too worried about energy. The mods disappearing hurts. Plus all the gear from zeb did not show back up in my inventory. That really hurt. You guys will fix it. I have faith in CG on this one 👍 chin up guys
Glad you guys agree that zeb’s gear didn’t get refunded. Appreciate the updates you’ve been posting, keep up the good work 👍
Customer service goes a long way. Why not try to make customers happy instead of delaying the process further to count each bean?