We have deployed of fix for those players whose account's were reset to level 1 with the Title Update on May 4th. Please report an further issues related to the account restore after rebooting.
Please include your ally code.
Stores need to be refreshed to show the correct inventory and reflect the updated player's level
A handful of characters were reset back to level 1. Some of those units are missing Mods and/or Gear.
Characters affected so far (varies from player to player): Greef Karga, Zeb, Magmatrooper, Hermit Yoda
EDIT (3:30pm PT): All resources for the reset characters were put into player's inventories (minus Mods). We are investigating what's going on with the missing mods and will let you know as soon as we know more.
EDIT (5:00pm PT):We are working on another fix for early next week to address the Mods that were removed from characters that were set to lv 1. We are also investigating some reports around the gear that was removed from those characters and not placed in the player's inventory.
EDIT (5/12/2021):I have posted an update on this issue here.
tldr; We have a Server Release to fix the mods and gear issue today. Make good package is coming tomorrow.
EDIT (5/18/2021):Mods should be restored to players who were missing them due to units getting reset to lv 1. Reboot your game if you do not see them.