"Hi all!
I submitted a ticket and was on the phone with EA tech support. For all of you that have not yet received rewards, they are thinking that by Friday all rewards should be rolled out to everyone. If you have not received rewards by this Friday, then contact support and they will forward your issue on to the studio to try and figure out why you did not receive them."
Saw this somewhere. I better not have wait till Friday for my rewards.
Still just sitting here waiting with another 2 guildmates of mine wondering when/if we'll get these TB rewards...this is just painful. Did my guilds first heroic sith raid this past sunday we started, finished last night... Really wish I had those rewards to 7 star my hoda for use with my RJT team...
Friday better not be the answer. They can roll out rewards in a few hours for half the player base, but the other half has to wait an entire week to get theirs?? That better be wrong...
I know... and again... no communication... I’ve posted probably 20 messages today... and I’m working... it can be done... you can just post something quickly to acknowledge the mess @CG_SBCrumb@CG_Carrie
"Hi all!
I submitted a ticket and was on the phone with EA tech support. For all of you that have not yet received rewards, they are thinking that by Friday all rewards should be rolled out to everyone. If you have not received rewards by this Friday, then contact support and they will forward your issue on to the studio to try and figure out why you did not receive them."
Saw this somewhere. I better not have wait till Friday for my rewards.
I think your a little off, that was last Friday. GC Carrie said something about it should be today
Hi there ! This is Maricris one of the EA advisers and I received your case on Star Wars: Galaxy of Heroes, this is in regards to the issue you've reported to us on TB rewards
We also have a ton of great self help resources at your fingertips! Please check out answers.ea.com, ea.com/forums, or the social media pages for any of your favorite EA titles for additional information, help, or even nuggets of advice from our helpful community!
Once again, thank you for speaking with our in game department at EA help. Should you have additional questions aside from the TB rewards please feel free to reach out or add them as an addition to this case. Thank you again and fair thee well until we speak again
Maricris P. Q.
EA Help
So let me get this straight... a member of EA help asked you to post this message to the forums? Like @CG_Carrie and @CG_SBCrumb couldn’t be bothered to post this? Wow... maybe EA will ask us to fix the problem next? Anyone do any coding here?
We are aware that some players still haven't received their rewards from the TB credit. I'm keeping everyone updated in the original thread if you are looking for the latest info. Stay tuned for details
Thank you for your response... I’d appreciate if you could take into account the issues of not having those crystals during double drops and the fact that a delay detrimentally effects us.
NOOOOOOOOOO
I WANT MY WAMPA 7 STAR RIGHT NOW!!!!
I NEED ONLY 15 SHARD. I didnt received my rewards, make sure you will send us double drop shard. @CG_SBCrumb stop give us fake news and do it.
There should be some sort of additional reward for the delay for sure... each day that we don’t have those rewards has an impact on our overall game experience... if nobody got the rewards, then I wouldn’t be clamoring for this, but as I said before - timing is everything in this game... they have designed it to be this way... if you get first in arena you get the best rewards and it’s easier to stay at the top... if you get first in a raid you get better rewards and it’s easier to get near the top of the raid scores after that... and if you get rewards on Friday and get to use them during double drops and territory wars, you have an easier time than the rest of us that didn’t get them. And each day without the rewards makes it worse... I really do appreciate that you responded and are addressing this @CG_SBCrumb , but please take into account what I have spelled out above. Thanks in advance.
In all fairness I suppose it is not very easy to track down exactly how many shards of what every single player in the game should be getting since everyone differs Guild to Guild in some of us have changed were left guilds since that time. That also means that they can't just give everyone the same reward as everyone did not earn it. The best course of action is the one they're taking just keep us posted regularly and work on a resolve
@CG_SBCrumb welcome aboard! Any updates on this issue? Would really like the opportunity to keep pace with the people I’m competing against. Hard to do it when we don’t get the same TB payout (that was promised). Thank you for your attention to this matter!
Told to wait till Friday-Sunday it even longer as they have no eta. Was compensated 70 crystals for me inconvenience. Contact EA support and request a call back. This is unexpectable. Horrible customer service and even worse communication. Told to post here but doubt it won’t get moved.
@CG_SBCrumb welcome aboard! Any updates on this issue? Would really like the opportunity to keep pace with the people I’m competing against. Hard to do it when we don’t get the same TB payout (that was promised). Thank you for your attention to this matter!
Especially when we missed out on using those rewards during double drops, didn’t get to use any characters we may have geared/starred/modded in tw, raids and arenas
@CG_SBCrumb welcome aboard! Any updates on this issue? Would really like the opportunity to keep pace with the people I’m competing against. Hard to do it when we don’t get the same TB payout (that was promised). Thank you for your attention to this matter!
Yup Vaderhaters, Star Wars players are some of the saltiest people that you would ever meet, No I am not a developer a lover but I am willing to give them some time to complete what they need to do. That being said I would also like my rewards now please. Not now, but right now....rewards
...now...
Replies
Let's wait for an update, the last one was they are looking into it.
I submitted a ticket and was on the phone with EA tech support. For all of you that have not yet received rewards, they are thinking that by Friday all rewards should be rolled out to everyone. If you have not received rewards by this Friday, then contact support and they will forward your issue on to the studio to try and figure out why you did not receive them."
Saw this somewhere. I better not have wait till Friday for my rewards.
Friday better not be the answer. They can roll out rewards in a few hours for half the player base, but the other half has to wait an entire week to get theirs?? That better be wrong...
I think your a little off, that was last Friday. GC Carrie said something about it should be today
I just checked there... even though this is the official forum... and nope, no communication there either
Hello ,
Thank you once again for contacting EA help!
Hi there ! This is Maricris one of the EA advisers and I received your case on Star Wars: Galaxy of Heroes, this is in regards to the issue you've reported to us on TB rewards
I would like to inform you that this is on going issue on our studio team and they are diligently working on this for the players like you who was affected, what I do suggest is to post this on forums https://forums.galaxy-of-heroes.starwars.ea.com/discussion/170768/canceled-territory-battles-rewards-coming-today and I can assured you that our management will look onto it .
We also have a ton of great self help resources at your fingertips! Please check out answers.ea.com, ea.com/forums, or the social media pages for any of your favorite EA titles for additional information, help, or even nuggets of advice from our helpful community!
Once again, thank you for speaking with our in game department at EA help. Should you have additional questions aside from the TB rewards please feel free to reach out or add them as an addition to this case. Thank you again and fair thee well until we speak again
Maricris P. Q.
EA Help
We are aware that some players still haven't received their rewards from the TB credit. I'm keeping everyone updated in the original thread if you are looking for the latest info. Stay tuned for details
No rewards in my guild as well.
I WANT MY WAMPA 7 STAR RIGHT NOW!!!!
I NEED ONLY 15 SHARD. I didnt received my rewards, make sure you will send us double drop shard.
@CG_SBCrumb stop give us fake news and do it.
Especially when we missed out on using those rewards during double drops, didn’t get to use any characters we may have geared/starred/modded in tw, raids and arenas
...now...